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Wizz Air Reviews
All reviews about Wizz Air
The most Unreliable airline ever, my flight was delayed for more than 9 hours, causing lots of delays to my schedules & the customers service line are horrible with their services offering no help or support whatsoever.
DO NOT EVER USE WIZZ AIRLINE
The worst company ever. Bad and uneducated staff( hungarians explains it all) . Always delayed flights. Filthy
Very poor customer service
As long as everything is working fine, it doesn’t matter. But when problems arise – delays, insufficient ground staff – this company ignores passengers' interests. Complete lack of understanding. The complaint process is a farce, with rejected claims and "broken record" tactics.
Simply scammers.
They change my flight time, which made me not able to catch it, then refused to refund my REFUNDABLE tickets.
Their customer service is a joke, horrible attitude and they show no interest in helping.
They basically stole my money.
Wouldn't recommend this airline to anyone, stay away from them
My flight was not only delayed but also I was mislead by staff at the gate, telling me first to wait with check-in and later to take my luggage onboard.
At the gate, staff and supervisor were very rude and asked me to pay for luggage again.
At their customer service, they responded with some generic respond, not really related to my case.
I will never use them again.
My wife and I have flown on Wizz Air a few times now and every flight had been delayed. Our latest flight, June 4th, from Germany to Romania was yet another example of and extremely unorganized company. We arrived at the airport and when we went to the counter to check in we were informed that because we had used Booking.com to get the flight we would have to pay an additional 50 euros each before they would be issued our boarding passes. We had paid extra for priority boarding and when the time came we were among the first to step out on the tarmac. after standing exposed for an hour with the noise of the jet engines, the smell of the exhaust and the heat, two buses arrived and transferred us to another location. Those of us with priority status were the last to be seated on the plane. Our departure time had already passed and we were kept in the ground for another hour before we finally took off. The cabin crew didn't even offer water. Wizz Air is a joke! Pay to fly with a real airline!IH4
NEVER RENT A CAR THROUGH WIZZ / CarThrawler. I made a mistake of renting it, after showing up on the car rental desk it turned out I need a credit card at that particular company, which I didn’t have with me. The rental company was ok to cancel, but carthrawler told me it’s impossible – I reached out to them 2 minutes after pick up time as my plane was a bit late. Result = full rental amount lost.
Do not fly with Wizz Air !!!!!! I accidentally bought the same ticket twice from Wiz Air. I can't reach them to get my money back, I live in London and use Wizz Air for all my travels. I've decided not to fly with Wiz Air anymore because it's too hard to reach them. There isn't even a phone number or office we can call in the UK, how can this be? Why doesn't such a large company open an office in England?
Wizz Air - Bucharest - Brussels - 22 May 24
Cabin crew was beneath all standards, unfriendly cabin chief and unpleasant cabin crew members.
Passengers had to relocate because de cabin crew wanted to keep the back seat row for themselves. This crew only started their first leg, there was a crew change at Bucharest airport.
Short after take off, once the fasten seat belt sign was out, and before thje aircraft was on the cruise altitude, three crewmemebers took place on those seats for having their meal. Never saw that before.
There were two disabled passengers on the flight, the crew didn't pay attention to them. They refused to let them have a seat at those rear seats (those seats stayed empty for the whole flight - afer the crew had finished their meal). Once the plane had leveled off, I went to the front galley to see the cabin chief. Nobody was there, so this means this part was not occupied by a crew member! Once the cabin chief arrived at the front galley there was a remark on my presence, this in a very unfriendly way. Talking about procedures, which the crew was not following themselves. Boarding disabled passengers together with the other passengers, no assistance at all, no adapted seating, no communication at all, no information about disembarking, ... I hope that this WiZZ Air cabin crew is not an example for all the other crew members !
Worst travelling experience ever. I was on urgent mission for three days. Left Abu Dhabi to Cairo with no problem. On the way back, from Sphinx airport, no Check in machine and no WiFi to connect to through my mobile. They just checked me in without warning that there is charge for airport check in. While leaving to passport check, the crew called me back took hold of my passport and boarding pass and asked me for charge fees for check in service which was half the ticket price. Nightmare experience. Sincere advice, avoid this company, you may get cheap flight but you will regret it at the end and you would feel very humiliated
Beware of Wizz Air! I purchased a croissant on my flight from Lithuania to Luton, London, only to find out it was expired for three weeks. Not only did this leave me with food poisoning, but it also highlighted the complete lack of product checks by the crew.
When I contacted customer service, their response was dismissive, refusing any refund for the tainted purchase. It's evident that Wizz Air prioritizes profit over passenger safety and satisfaction.
Save yourself the trouble and avoid Wizz Air. Their negligence and poor customer service are inexcusable.
It is the worst airline in the world
It is the worst airline in the world. Never ever fly with Wizzair. It charges you for everything it can. Worst customer services and services in general.
Delayed on a non holiday day. Hate to think how they will cope during peak periods.
Avoid as unreliable
I am using Wizz for about 6 years but I can really see a degradation in service since about 1 year. The flight attendants are hired with no minimum training, and sometimes are lacking minimum education. Now the company is modifying my boarding pass claiming a change in airplane while with the internet today we can track the airplane and I see that is just fake. During last flight they had the air conditioning broken and announced that is normal since these days the airplane industry experience plenty of problems-encouraging
Worst staff in the world. I fly non stop for work and leisure , but unfortunately this time I had to fly wizzair due to no other airlines available. Never ever again!!! STAFF KEEP LOOKING FOR PROBLEMS AND WANT TO CHARGE YOU FOR EVERYTHING AND ARGUE WITH YOU. THEY ARE VERY * INDIVIDUALS THAT DIDNT MAKE IT IN LIFE so they now take it out on customers. they treat people like scum bags !!! they didn’t even have any drinks and food left on our flight !!! They have no respect towards customers at all. Wizzair staff are 20 years behind our civilisation, their behaviour is old minded and they are very uneducated people. Awful awful awful awful disgusting!!
First time i flew Sky Express and what can i say im pround as a Greek to have a Greek airline like this. Very affordable prices but staff were extremely helpful and friendly with warm Greek hospitality - Flights GQ701 London to Athens and GQ700 Athens to London. I never ever want to fly criminal airlines with Ryanair and Wizz Air ever ever again. They are a bunch of crooks with every scam in the book to hit you with hidden costs. Once you go Sky Express youll never go back to Ryanair or Wizz Air.
We booked a flight with Booking.com that included a return flight from Athens to Gatwick with WIZZ we tried to cancel it. We couldn’t communicate with these people is impossible. You might as well try to communicate with somebody on the moon you probably get a better response, they don’t care about the customer at all. They have no intentions of caring about you if you book a flight and you’re going on the flight and everything works out God bless, but if for any reason you choose to change anything or ask a question it is impossible to reach out to these people. They shouldn’t have a license to be in business The British government and the EU should stop them from operating. They are absolutely brutal when you try to cancel they tell you online you owe you can cancel right up to the last Friday and get your money back and all is bowl but when you do I finally got hold of somebody he checked my fuses. Oh yes well the fees were going to charge you for your counselling of your flight or more than what your flight was so you’re not gonna get any money back so apart from not being able to get hold of these people that have taken your money so quickly and easily. They are useless when it comes to Customer Service in fact, I don’t think they understand what it is the best thing that everybody in the world can do is to avoid dealing with these idiots . We are the fools by booking with them do not book with this airline, pay the extra money and go with some reputable airline, but do not book with these people they don’t deserve to exist and have a license on this planet now you know how I feel and I hope somebody from this illustrious airline reads this because they need To , there is no rating for this. It says this airline there is no rating is 0000 with a Z thank you very much. I hope you enjoy reading this, but above all learn not to book with these people, it could ruin your vacation and anything you have planned to do.
Geoffrey Anderson
Booked a ticket with wizz air and had a death in the family (my husbands father) and they did not accept the certificate of death only because he died few days earlier than their rules. Every other airline issued a refund - Ryanair, Air Serbia but not the Wizz! I asked at least to be refunded in the wizz account so we can use it later after all finishes THEY REFUSED! I wonder how much they won with it..... Surely they won little money but LOST customers!!!
Makes me vomiting. I hope they are going bankrupt as soon as possible, thieves . To just change the name on the ticket on the wizz app they want 60ˆ. Thieves I hope you gonna go bankrupt and be in the streets with the dogs.. DOGS
How this company can STILL fly in Europe is truly beyond me. They are literally the worst in EVERYTHING. They lie about the prices, they change the flight schedule multiple times. In the morning when I was all ready to go to the airport, I recieved a message telling me the flight was CANCELLED ! NO explanation, NO apologies, just a robotic message saying the flight was cancelled and inviting me to book another flight with them, NOTHING ELSE.
It's mind boggling that they are still in business. I mean, on every Internet review platform, the reviews are horrible, yet they are STILL in business. They don't deserve to be. Please people, do everyone a favour and put them out of business by NEVER, EVER booking a flight with them.
I have over ˆ200 credit with wizz air from a flight I cancelled back in August due to the air traffic control issues in the UK (I have never flown wizzair before so this is my first experience with them) but I was hoping to use the credit in 2024. Unfortunately last month I found out that I have stage 4 cancer and have to go through treatment and operations and am not able to travel for the foreseeable future. The credit is only valid until August 2024 and I won’t be able to use it by then.
I contacted wizzair asking for a cash refund as I am not able to travel due to having cancer and they flat out refused. I am absolutely shocked and disgusted that any company would behave in this way. I can completely understand if it is something I had some control over but cancer is very serious and to refuse to give a refund is the most disgusting form of business and so unprofessional it is astounding. This is without a doubt the worst airline on the planet, clearly run by low life scum who care only about their bottom line and no concern for their actual passengers. It makes me question the actual safety of even flying with them at all quite frankly as they have so little disregard for customer well being.
I even asked if it could be extended to use by the end of the year as hopefully by then I would be able to travel but even that request was refused. Do not use this airline, avoid at all costs. They do not care about their passengers. Who knows if their planes are even fit to fly if this is the level of care they give.
By contrast I have had to cancel other flights and trips with reputable, professional airlines such as BA and Emirates and their level of service has been outstanding, given the severity of my illness they didn’t even charge me cancellation charges. Those are quality businesses and reputable airlines who actually care about their businesses. Wizzair should be shut down.
Watch out for extras from WizzAir. I foolishly purchased the 50 hours automatic check in. The day before my travel 50 hours came and went - no check in.
I called costumer service, the gentleman informed me that he had no idea why I wasn't checked in and anyway apparently I'm registered to check in on the airport, meaning I would have to pay extra for checking in (why would i want that?). He was able to change that for me, so I was able to check in online (without any additional information from me), but not before the 24 hours allowed time.
On the way back again I was not checked in 50 hours before and initially I wasn't able to check in at 24 hours before either. As it turned out my plane was delayed, but WizzAir didn't think it was prudent to inform me about that.
After arriving home, I sent an email looking for a refund for the service that i payed for, but they did not provide. The answer was: WizzAir claimed that i didn't fill out all the necessary information to be able to be checked in. Which statement was incorrect, since I had no problem checking in myself without ANY additional information for my flights.
Bottom line: No more extras for me from WizzAir.
Honestly if I would have another chance to fly to Tirana from Berlin I would never choose WizzAir again. I can´t recall how often they have cancelled my flight last minute..it is really has some cheap tickets and sometimes works fine but in my experience I have always faced delays and cancellation and they do not take any responsibility
Continuation of last review: the airport they told us it's because WizzAir only goes there to drop passengers but they don't pay the connection fees or other thing (very badly informated and with not very good policies... We where 40 people on the flight and nobody understood what the Airport guard mean with that... So we think it's a SCAM from the airport as well)
NEVER, EVER FLY to here. Let's put this airport (king Khalid, Riyhad) and this airline (wizz air) on the European travelers blacklist and let's make a manifest for everyone to not go there!!!
BIG BIG BIG SCAM SCAM SCAM SCAM
This airline is a SCAM SCAM SCAM!!!! Beware and avoid at maximum!!!
Just flyed from Rome to Ryihad (2h in the airport to transfer to Abu Dhabi) at the arrival at King Khalid Airport they charged every single person on the flight 120ˆ (hundred twenty euros) to make a Visa at the country (Ryihad). Even if it was just a connection flight.
Avoid at MAXIMUM to fly to this airport as well because we have been scammed on it and we think its fault of both (WizzAir and/or King Khalid).
120ˆ x 50 persons = 6000ˆ that the Airport made of profit because of this SCAM. If they have a flight per day means 180 000ˆ per month in SCAM PROFIT!!!
BE AWARE.
DONT FLY EITHER WITH WIZZAIR OR TO KING KHALID AIRPORT.
Airlines on the second of November 2023 the flights was well but the departure from Turkey and departure from England Gatwick was not a very good experience on the return I had to pay 147 euro due to the fact that they didn't send me a code from a return booking flights I was told this could be refunded back in England but trying to get older with airlines like winning the lottery would I fly with these again no I think they
are out ripping off the public this is my personal opinion do not go cheap
Title: Nightmare Experience with Wizz Air
I recently had the misfortune of flying with Wizz Air, and it was undoubtedly the worst experience of my life. The entire ordeal began with an inexplicable 12-hour delay on the flight from Samarkand to Abu Dhabi. This delay, beyond inconveniencing passengers, resulted in a cascade of disastrous events. To add insult to injury, the Abu Dhabi to Madinah plane took off without a care, leaving 12 stranded passengers, myself included, to fend for ourselves.
The lack of communication and assistance from Wizz Air staff was astonishing. Instead of taking responsibility for the situation, we were left to purchase new tickets for the next available flight out of our own pockets. This not only cost us additional money but also caused immense stress and frustration.
Attempting to seek a refund for this nightmarish experience proved to be an exercise in futility. Wizz Air's website is a labyrinth of confusion, with an overcomplicated interface that seems designed to deter any attempts at filing a complaint or refund request. The process is so convoluted that by the time you navigate through the virtual maze and gather the necessary documents, the session times out, leaving you with nothing but wasted time and heightened frustration.
The overall lack of customer support and the airline's apparent indifference to the troubles faced by its passengers make Wizz Air a company that I would strongly advise against using. This experience was so terrible that I wouldn't hesitate to give it zero stars if that were an option. Save yourself the headache and choose an airline that values its customers and prioritizes their well-being over profit.
I booked a ticket for my mum (citizen of Cyprus) from Vienna to Dubai with a two hour stop in Riyadh (Saudi-Arabia). As she arrived in Riyadh she had to pay an entry Visa to Saudi-Arabia and go through the immigration area, get her checked baggage and check herself again in for her next flight (another airline). The whole situation ended up with the chaos that she couldn't reach her next flight and we had to buy her a new ticket to Dubai. She needed special assistance and the service was stopped in Saudi Arabia so we had to make international phone calls to Saudi to ask for the service again.
Obviously Wizzair is so cheap that they don’t cooperate with other airlines to let you reach your destination country smoothly but it will end up for you to have Stress and do everything double.
#wizzair My flight was cancelled, I submitted a claim, they sent me an email confirming they would reimburse the expense in 10 days in August. Still nothing! I have emailed multiple times and nothing!
WORST AIRLINE EVER!!! (as a frequent flyer)
- Three passengers (including me) could not be found in the record and were denied boarding despites being checked in online (which we paid for).
- Wizz Air don't have their own staff on the ground and use a 3rd party company for check-in. Which means that any problem that occurs can not be solved by this staff.
- We called the service center and waited 50 minutes before talking to someone. So we all missed our flight.
- The customer service reps are extremely rude and won't hesitate to hung up on you (yes, it happened twice).
- The only way to ask for a refund is through their website by email only. It takes one month to get a response, and they will ask for documents that we were told about (such as a denied boarding form).
SAVE YOUR MONEY AND AVOID THE HEADACHE OF DEALING WITH THIS VERY LOW COST COMPANY.
Worst airline ever. Do not fly. Their customer service or lack thereof is appalling, and quite frankly disgusting. They’re a bunch of scam artists and try to milk you for every single cent they can. They’re just incredibly rude and unhelpful, if you try calling them they’re good for nothing. Flying with two children and they made us pay around 180 to check in as we were unable to do so online, plus 65 euros extra for the suitcase. Just disgusted by the lack of help and courtesy.
I would strongly suggest avoiding this airline at all costs. The low upfront cost is a bait and switch, you will be hit with random charges that will likely surpass regular airline cost for a lower service.
This is a shady business that should be investigated.
Avoid flying with Wizz. They changed the time of my flight well ahead and I had to purchase another ticket. I asked for a refund, the offered credits. Then they agreed to reimburse me but they never did. They just stopped replying to my emails. You need to PAY to call them!
Wizz Air's handling of our recent flight from Nice to London Gatwick was nothing short of appalling. The flight was delayed by a whopping 5 hours, departing at 2:15 am instead of the scheduled 9:15 pm, with a pitiful EUR 4 compensation offered. When all the shops closed at 11:00pm no Wizz Air staff were in sight to provide any food or water.
What's worse, there was zero communication from Wizz Air throughout this ordeal. The staff, from check-in to the gate, were not only unhelpful but also incredibly rude when passengers sought information about the delays. No updates were provided about the reasons for the delays or when the flight would actually take off.
Wizz Air's treatment of passengers during this experience was shameful. They failed to meet basic expectations of courtesy and transparency during a significant disruption. They are black list in my books and I would warn anyone from considering with them.
Racist and unprofessional.
We was told, "you f***King people are in our country now, I can get you arrested", all because I asked to speak to a manager (which she refused to call) as they charged £82 each to check-in! The lady (4 of them) refused to give their name, hid their name badge, threatened to call the police and then said, "I will get you arrested, you go jail". Unbelievable. We will be complaining to Wizz Air directly, she ended up refusing to let us fly, because we argued the additional chargers, ended up paying another £485 to get home to the kids, then we had additional car parking chargers of £75 as plane was 6 hours later to arrive to UK. Such a disgusting service.
Shambles of an airline. Made us sleep on the airport floor!! But we did meet Peter Andre whick was sick
Thieves and nothing more than that. They 'refunded' only 40% of the price of my tickets by crediting it to my so-called 'account'. This is simply against customer rights here in the UK. They never bothered to explain why. The worst part is that you can not withdraw this money so you either fly with these rip-off bastards or lose it altogether. Avoid these thieves at all costs!!!
They only know how to eat people money ! I went to for check in but wiz’s air supervisor ask me to pay extra 200 euro for check in the airport ! I have never experienced with any airlines for check in ! And as my luggage rules I should carry 7 kgs hand luggage and I carry luggage same but supervisor told me I need to pay extra charges for luggage carrying according to him I can carry with me only back pack which is really stupid things I have ever heard with any airlines ! Don’t fly with them !
Wizz Air ground service rude and inadequate, veru unprofessional.
I am deeply disappointed and much concerned about the way I was treated by Wizz Air in regard to flight W64326, 27th July 2023, Eindhoven to Sofia.
I have confirmed booking Wizz Go, with pre-paid and reserved seat, priority check-in at the airport and free airport check-in – 50’ before departure at Eindhoven Airport. I was not informed that the flight is overbooked, not asked if I would volunteer, no that I would be denied boarding by any means. The online check-in app was not working for whatever reason.
I was at the check-in desk at 2 hours before departure, I got a boarding pass and dropped off my baggage. I was at the gate 30' before departure, it was obvious that the flight would be delayed, but there was no information in any way about new departure time and overbooking. The gate service did not asked me if I would volunteer, nor that I would be denied boarding. The flight was delayed more than 1 hour, when I was at the gate checking my boarding pass for boarding I was just ordered to step away and not allowed boarding without any explanation. When I insisted for information what was happening, the ground service girl just told me that Wizz Air had overbooked the flight and somebody else had taken my seat. I was ordered leave the gate and go to complain to Wizz Air. I was given no information what I have to do, where to go, what were my rights, just behaving rude and arrogant, ignoring. The way Wizz Air and gate service treated me put me on high emotional and physical stress, messed up my personal and working plans.
I do not care about Wizz Air overbooking practice – it is a bad business practice, it is Wizz Air corporate decision, but I will take care about that for myself. I am much concerned and affected by the services not provided, thought paid, the “denied boarding” rules (if any) and the way ground stuff gate service treat such cases – unprofessional, no basic skills about customer service - rude and arrogant. I have already placed a claim; however, I do believe that Wizz Air will do NOTHING to improve the service of boarding, including denied boarding practice.
For the sake of fairness, the lady at the complains desk was quite professional and made arrangement in descent manner.
The worst company ever, the flight out we were delayed for 7 hours, we were told at the airport and by the captain when we boarded that the original plane had broken down in Cyprus, when we got home and tried to claim compensation we were told the issue was with air traffic control, they sent me an email stating [IMPORTANT NOTICE: Please note that, given the UK's exit from the European Union, as of 1 January 2021, people living in the UK (ie have a UK registered mail address) will not be able to use the European Commission online. Dispute resolution platform as an alternative dispute resolution body].
On the flight home the automatic check in we paid for did not work, also we paid for seat selection with extra leg room, a day before our flight they changed our seats to row 39 right at the back of the plane without extra leg room, when we boarded i had to ask the cabin crew for wet wipes to clean our seats as the had coke and food on the, so did the gentleman in front of us, the cabin crew stood there while we cleaned our seats, this was the first and last time I will ever use this airline, and I would advise everyone to avoid this terrible company
Before the flight, I paid extra for priority check-in but when I got to the airport I was told there was no counter available for this so I was told to wait.
After waiting for quite some time when I got there they told me my bag was 10 kg heavier. My bag was 30kg and I had bought 20kg for the cabin + 10kg for the plane.
So I told them I have only one bag which is 30kg they said no it had to be 2 bags one 20kg and 1 10kg I said no problem I will just take 10kg out of the bag and I will take them with me on the plane.
After that, I was yelled at and told that I don't have time to do that and that if I don't pay the 10kg which was 65E!!!! I won't be able to board the flight.
SO I had to pay 65E, but that's not all after all this they lost my bag :) and now they stopped answering my emails for the last 3 days.
PLEASE AVOID WIZZAIR AT ALL COSTS!
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Written 28 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sucked airline company.
My flight from Bucharest to Copenhagen was delayed for unknown reason over 4 hours, which made me not only missed my next flight, but also made me additionally spent more money to book hotel for one night.
Over the period of delaying, not service people informed us the reason, until very late end, all the passengers got * , they just slowly gave us a bottle of water and chocolate.
I contacted the service, they just said 'sorry, we cannot reimburse your cost for booking new flight and hotel'. Excuse me? if 'Saying Sorry works, why should i contact you'? Your airline's error, but cost me spend far more money.
But you did nothing to solve my issue.
I complained with my friends, they all complained this company.
This is the first time i took the flight from this company, no more.
Suggestion for all passengers, Please be avoided from this company. It is horribly sucked, I wish this company will bankrupt soon.
Dear Sirs,
let me share our bad experience with Wizz Air - the airlines I had to use before for many years as we did not have much options those days. I stopped using Wizz Air a year ago because they treat a client just as a source of cash but not as decent human being. Let me describe only one last case (although there was number of negative experience before as well) as it has significant social effect on many Wizz Air customers based on statistics.
Wizz Credit balance arisen as reimbursement due to cancelation of several flights by Wizzair due to Covid restrictions was deleted by Wizzair. It should be noted that those flights were canceled unilaterally by Wizzair as the Covid19 restrictions were implemented by many countries. Although we received compensation for the canceled flights we did not have opportunity to use them as the Covid19 restrictions lasted almost for several years. Although not all countries applied the same restrictions measures we did not have opportunity to properly plan our traveling for several years.
For more details, I lost about EUR 250-300 from my Wizzair Credit account and my wife, lost about EUR 150 from her Wizzair Credit account.
As I subsequently asked Wizzair to restore the balances (as we did not have technical opportunity to use them till expiration date) on our accounts we received reply from Customer Service Dpt. representative Hannah Bilova that system was set to write off automatically all balances at expiration date. I would be happy to accept such explanation in case the extraordinary Covid19 restrictions would not last for several years. But many people were not able to plan their traveling for those several years and respectively their accounts balances were effectively stolen by Wizzair (upon 2 years period). The correct approach would be to prolong expiration period beyond standard term as COVID restrictions lasted for several years. I consider actions of Wizz Air as mass fraudulent activity.
Based on my knowledge many people lost their accounts balances because of such fraudulent activity of Wizzair. The account balances were actually stolen at the moment when many Wizzair customer did not have technical opportunity to use them.
Conclusion: Wizzair does not respect its customers and treats them as just source of cash at least. Besides Wizzair practices mass manipulations on a regular basis and fraudulent activity.
Terrible, awful, useless, ridiculously bad.
Do not fly with them. They diverted our flight at 3am, didn’t give us any food or drinks. When we landed they left us in an airport to fend for ourselves, said they tried to get us a bus but they basically emailed when we landed saying it wasn’t going to happen. None of the staff had the guts to come and apologise, they just left without informing and guests who didn’t have internet who were left wondering what the heck was happening.
If you want your holiday ruined, and love delays and useless staff, then wizz air is for you.
Taken monopoly and advantage over flights to and from Romania and neighboring countries, forcing prices 4 times or more than any other western flights rates. 2 to 3 hours flights between Western Europe states 30 ,40 bucks and a similar flight for Romanian 400 bucks. Customers should strike, down with Wizz and bullies.
Wizzair did not let a wounded AFU soldier who was treated in Israel board the Tel Aviv-Warsaw flight. A veteran of the Armed Forces of Ukraine, who lost his leg in the war, was returning to his homeland after treatment in one of the Israeli hospitals. A soldier on crutches and with a prosthesis could not fit into the usual narrow chair of a budget airline, but Wizzair employees refused to provide another seat. For an hour and a half, the flight attendants persuaded the soldier to leave the plane, eventually achieving their goal. According to eyewitnesses, the soldier was crying, asking how he could return home.
It is always advised to arrive at the airport 3 hours prior to take off your designated flight in order to give time to check-in, go through security, passport control and to have time just to chill out before your flight. Whizz’s check-in (and I say check-in very lightly but I’ll come back to that) decided to open 60 minutes before my flight.
Check-in - WOW! A check in desk where you can’t actually check-in for a flight - WHERE IS THE SENSE IN THAT?! I was charged £79.00 to check-in for a flight that I was told was possibly going to be over populated due to Whizz selling more tickets than seats available on the plane!
I was sent to another company desk (not Whizz) to check-in as apparently the Whizz check-in desk didn’t have the facility to provide a boarding pass - I hope whoever is reading this agrees how ridiculous this actually is!
If it hadn’t of been for the staff at Birmingham airport assisting us through security, etc..we would have missed our flight!
Upon boarding the plane, our seats were assigned, my partners seat was duplicated, the staff on the plane simply told him to go and find his own seat - no assistance or any kind of apology was given for duplication but simply told to sort the problem out himself.
The staff are extremely rude, do nothing to help or assist any of the passengers on board, the selection of drinks and snacks are rubbish with very little variety to choose from and the cost of the * provided is outrageous!
Coming back was no better - Whizz attempted to charge me for the case I was carrying on board, bearing in mind, there was no issue with my case flying out but all of a sudden it became a problem - it’s safe to say after a rather direct altercation, I didn’t pay. The staff in Krakow airport representing whizz were just as awful as the staff at Birmingham!
Would I recommend Whizz to a friend or family member - ABSOLUTELY NOT
Would I consider using Whizz for future flights - ABSOLUTELY NOT
Are Whizz the worst company I have ever flown with - ABSOLUTELY!!!!!
Worse company ever. Every step is calculated to scam the customer.
• The app is deliberately bad, it takes forever ( if you manage ) to use the calendar.
• If you pay 10£ “for automatic check in, 50 hours before departure”, it says ( after they take your money ) that “passengers have to chose a seat” , otherwise “you can check in 24 hours before departure”. So your money are gone. Wanna chose seat? 36£/passenger.
• The aviation authorities are corrupt, there is no other explanation for this, considering the thousands of people writing about all the small and big scams.