My experience of the customer service reps in OTP is apalling.
On 12 Aug I had a flight from OTP to ALC, for which I checked in online and had the boarding card. Only arriving at the OTP airport we were informed that we need to fill in a Locator Form required by the Spanish authorities. With so many people trying to do it, the site was crashing and freezing.
There was absolutely no help whatsoever from the WizzAir checkin stuff. Even more, because I asked one of them, who was shouting at me, to identify herself (which she refused), they, the ground staff, decided that I should not be allowed to fly. They humiliated me in front of hundreds of passengers, letting me beg and cry to be allowed to fly.
I had to pay almost 400 GBP for alternative flights.
I'm still waiting to hear from Wizz Air on my complaints.
Overall, disgusting way to treat your customers.
Do not fly Wizzair!
When our holiday was nearing the end, I was expecting an email from the company, saying we can do the check-in, as it happened the first time repeatedly. Unfortunately, no email came, and in all the fuss about returning the rent-a-car and packing I forgot to do it a day earlier. It should be said, that online check-in at this company is possible until three hours before the flight. After that you have to do it at the ticket office and pay for it. It’s all clearly explained on their website. Our flight was scheduled at 14:50 next day, so I decided to do it early in the morning. When I was looking to figure out how to do it, I learned that I forgot the password for the company’s website. So, I pressed the password reset button and waited. And waited. We had to move on to the airport, went to the counter, but the lady said that we can check-in only two hours before the flight. Finally, the password reset email came, exactly at 12:00! I tried to do the check-in, but the system didn’t allow it any more, as it is possible to do it only until three hours before the flight. Flight which was already advertised to be delayed. I went to the counter, and very nice lady tried to do it for me, but then she realized it is impossible and sent me to the ticket office. There was nobody until 13:30 and finally another nice lady explained to me that I have to pay extra 215 eur for check-in and for issuing flying tickets. As the departure was nearing, I decided to surrender. And it wasn’t only me who had this problem, at least three other passengers I saw standing behind me at the ticket office – a young couple from USA and another lady. Of course, we got seats scattered all around the airplane, from row 6 till 32 – to punish us further? Later in the plane I noticed empty rows just in front of me, the system knew we are a family with kids…
Fly safely and enjoy your holidays!
Not bad, but they have huge number of flight delays. My flight was delayed with Wizz Air for 9 hours and lost my train ticket, which costs me 92$ .... Good news is that i got 600 euro flight delay compensation by helping 3flightdelay.com
I can confirm what the user before me says on Nov 10. Added ˆ35 check in charge with no prior notice although we tried to check-in on their site and the site was saying "Online checkin is not available for delayed flights".
Pure scam, stay way of these idiots. This is the worst company I ever flied with.
Generally appalling. Added ˆ35 check in charge with no prior notice whilst Bucharest e.check-in won't handle Wizz. Pure extortion. About half passengers on last Thursdays late evening Luton flight caught out.
Priority means nothing. Mad scramble by everyone. Staff surly and unhelpful, particularly at checkin.
My organisation has decided to blacklist them - about 500 flights per year. Not even Ryanair has been blacklisted.
Pure and simple..I JUST HATE YOU FROM ALL MY HEART wizz air,I already changed my flight,I will NEVER IN MY LIFE use this rubbish company anymore,they just steal money from us !!!!!! Wish you to lose all your customers !!!!!!
It is a scandal, how wizzair is treating the passengers.
Last year the company earned more than 130 MILLIONS EURO NET!!!!!
but they are not willing to organize a propper customer service.
I paid 3 Months ago, with a propper Bank Confirmation, but wizzair deleted my
reservation without any explanation. Several calls to their callcentre ended
with the remark of the agent: "There is nobody here to read your claims.
Buy a new ticket!!!"
Ashamed for a company aiming to go to the London Exchange.
Where is the CEO? Where are the Advisers? All sleeping and exploiting
Will never use this airline again! Wizz Air cancelled numerous flights to Europe on Wednesday 28th October 2008 including my flight to Warsaw without emailing or phoning passengers. Their only excuse was 'technical reasons'! Apparently the airline cancels flights if there are not enough passengers as it is cheaper to reimburse rather than actually proceed with a scheduled flight! Basically like their flights they're cheap!
Belfast to Katowice return. Generally very good. This was really a workers flight in both directions with mostly Poles going home and return to Northern Ireland. All very normal with little delay in either direction. Onboard catering buy your own - OK but it is advisable to bring your own snacks. Unfortunately arrived in Poland at about midnight and didnt realize the distance to Krawcov was about 65 miles but fortunately Wizz Air has a mini bus service in either direction and arrived in Krawcov about 0130 and got a taxi to Sheraton Hotel which was excellent. The late travel after 2300 hrs normally doubles in price so it cost 200 instead of 100 swaty which works out at about 5 to the GBP. First time on Wizz Air and to Poland but generally no problems. The Polish experience was quite enjoyable.