Worst airline I have ever flown with.
Everything on their purchase system is made to force you pay more. Initial price is just a scam.
They will never assign two seats next to each other unless you pay for them even if the plane is empty.
And, if you have a complain, they made sure you will pay for every minute you're bothering them at a rate of 1.50/min.
Not to mention the £600 I had (from a flex flight cancelled during Covid) which they cancelled without notice 2 months after I got them.
If you've got any other option go for it.
Avoid at all costs
Flying from Geneva to Bucharest, there was a technical glitch with our check-in, which meant we could not do it online - the system returned the same error message every time we tried. Luckily the Geneva ground staff handled it professionally and quickly.
Not at all the same experience on the way back - the ground staff at Otopeni airport were either totally incompetent or could not give a toss about treating passengers like anything other than freight. Nothing we said or showed them could convince them the platform wasn't working - their only response basically was, if you don't like it, go complain to Wizzair. Except that, of course, there is no Wizzair office at Otopeni airport, and calling the customer centre is useless - we were placed in a waiting line estimated at... 90 minutes! So we were essentially strong-armed into paying another 120 euros for doing the check in at the airport. And to complete the unpleasantness, the flight, of course, had a two-hour delay.
I know Wizzair has some of the cheapest flights for this route, but honestly, the saving isn't worth the aggravation and the feeling of rip-off I get when dealing with rudeness, bad faith and incompetence. There are other airlines willing to take our money and treat us better. Will avoid Wizz from now on in any way I can.
Vile, putrid, money grabbing, disgusting company. You buy a £250 ticket from this so called, low fare airline, then get charged an extra £20 to book a seat in either direction? What the hell did i just pay £250 for? Then a medium sized suitcase will cost you another £65 return trip?.... and they wont even give you water on the flight!?!? If you call their customer service, it's a premium number and will also cost you money! HATE, HATE, HATE! They should be banned by the airline watchdog, but hey, money rules the world, right?
I couldn't finish my free online check in because the seats were not anymore available. I wanted to buy a seat for to finish the check in, but even than their site didn't allow me to finish the check in because of no seats available. In reality the second day at airport they said that there are seats, just they wanted a 40 euro fee for check in. They didn't want to listen to the explanation that their site didn't allow me to do my check in, very rude. I was sent to walk through airport to find the place where to pay and after that I stayed in line again to receive my boarding pass.
The digital invoice I received later for this payment says that I payed just 35 for check in...
There is so much more to write about how this company is stilling from people and scamming them, but I don't have time for that.
Just try to avoid this company, they are working in a miserable way.
worst company. flight w9 3798 stuck in luton for over 4 hours. no communication with the passengers. they have waited for over one hour on access stairs with small kids who needed to acces toilets and staff did not allowed them! this is outrageous!
I recently had a very bad experience at Stavanger airport. Flight at 9:00 am from Stavanger to Gdansk (12/12/2021). I was stopped at the gate and an unjustified excess baggage charge was attempted. I only had cash with me, so the payment was not accepted, however, it was an obvious attempt to extort, because my luggage did not exceed the dimensions of 40x30x20 (I have photos of the measurements made and a photo of my suitcase at the gate, I will gladly enclose the case with the police). I certainly do not intend to tolerate this behavior from incompetent Wizz Air employees.
My experience of the customer service reps in OTP is apalling.
On 12 Aug I had a flight from OTP to ALC, for which I checked in online and had the boarding card. Only arriving at the OTP airport we were informed that we need to fill in a Locator Form required by the Spanish authorities. With so many people trying to do it, the site was crashing and freezing.
There was absolutely no help whatsoever from the WizzAir checkin stuff. Even more, because I asked one of them, who was shouting at me, to identify herself (which she refused), they, the ground staff, decided that I should not be allowed to fly. They humiliated me in front of hundreds of passengers, letting me beg and cry to be allowed to fly.
I had to pay almost 400 GBP for alternative flights.
I'm still waiting to hear from Wizz Air on my complaints.
Overall, disgusting way to treat your customers.
Do not fly Wizzair!
When our holiday was nearing the end, I was expecting an email from the company, saying we can do the check-in, as it happened the first time repeatedly. Unfortunately, no email came, and in all the fuss about returning the rent-a-car and packing I forgot to do it a day earlier. It should be said, that online check-in at this company is possible until three hours before the flight. After that you have to do it at the ticket office and pay for it. It’s all clearly explained on their website. Our flight was scheduled at 14:50 next day, so I decided to do it early in the morning. When I was looking to figure out how to do it, I learned that I forgot the password for the company’s website. So, I pressed the password reset button and waited. And waited. We had to move on to the airport, went to the counter, but the lady said that we can check-in only two hours before the flight. Finally, the password reset email came, exactly at 12:00! I tried to do the check-in, but the system didn’t allow it any more, as it is possible to do it only until three hours before the flight. Flight which was already advertised to be delayed. I went to the counter, and very nice lady tried to do it for me, but then she realized it is impossible and sent me to the ticket office. There was nobody until 13:30 and finally another nice lady explained to me that I have to pay extra 215 eur for check-in and for issuing flying tickets. As the departure was nearing, I decided to surrender. And it wasn’t only me who had this problem, at least three other passengers I saw standing behind me at the ticket office – a young couple from USA and another lady. Of course, we got seats scattered all around the airplane, from row 6 till 32 – to punish us further? Later in the plane I noticed empty rows just in front of me, the system knew we are a family with kids…
Fly safely and enjoy your holidays!
Never again ! Bookings are changed and you get FOOLED about refund amounts ! Any other company it would be called FRAUD !!
do not lift the customer line and cannot write email
Not bad, but they have huge number of flight delays. My flight was delayed with Wizz Air for 9 hours and lost my train ticket, which costs me 92$ .... Good news is that i got 600 euro flight delay compensation by helping 3flightdelay.com
I can confirm what the user before me says on Nov 10. Added ˆ35 check in charge with no prior notice although we tried to check-in on their site and the site was saying "Online checkin is not available for delayed flights".
Pure scam, stay way of these idiots. This is the worst company I ever flied with.
Generally appalling. Added ˆ35 check in charge with no prior notice whilst Bucharest e.check-in won't handle Wizz. Pure extortion. About half passengers on last Thursdays late evening Luton flight caught out.
Priority means nothing. Mad scramble by everyone. Staff surly and unhelpful, particularly at checkin.
My organisation has decided to blacklist them - about 500 flights per year. Not even Ryanair has been blacklisted.
Pure and simple..I JUST HATE YOU FROM ALL MY HEART wizz air,I already changed my flight,I will NEVER IN MY LIFE use this rubbish company anymore,they just steal money from us !!!!!! Wish you to lose all your customers !!!!!!
It is a scandal, how wizzair is treating the passengers.
Last year the company earned more than 130 MILLIONS EURO NET!!!!!
but they are not willing to organize a propper customer service.
I paid 3 Months ago, with a propper Bank Confirmation, but wizzair deleted my
reservation without any explanation. Several calls to their callcentre ended
with the remark of the agent: "There is nobody here to read your claims.
Buy a new ticket!!!"
Ashamed for a company aiming to go to the London Exchange.
Where is the CEO? Where are the Advisers? All sleeping and exploiting
Rapidly acquiring reputation for lack of transparency, minimal customer service and questionable practices.
Will never use this airline again! Wizz Air cancelled numerous flights to Europe on Wednesday 28th October 2008 including my flight to Warsaw without emailing or phoning passengers. Their only excuse was 'technical reasons'! Apparently the airline cancels flights if there are not enough passengers as it is cheaper to reimburse rather than actually proceed with a scheduled flight! Basically like their flights they're cheap!
Belfast to Katowice return. Generally very good. This was really a workers flight in both directions with mostly Poles going home and return to Northern Ireland. All very normal with little delay in either direction. Onboard catering buy your own - OK but it is advisable to bring your own snacks. Unfortunately arrived in Poland at about midnight and didnt realize the distance to Krawcov was about 65 miles but fortunately Wizz Air has a mini bus service in either direction and arrived in Krawcov about 0130 and got a taxi to Sheraton Hotel which was excellent. The late travel after 2300 hrs normally doubles in price so it cost 200 instead of 100 swaty which works out at about 5 to the GBP. First time on Wizz Air and to Poland but generally no problems. The Polish experience was quite enjoyable.