Absolutely appalling! They upgraded my selected tariff in the middle of booking without my authorisation, and I have been trying for almost two months to get any kind of response from them. Their Customer Contact number has six digits, which is obviously unobtainable. Dreadful - do not use.
This airline is for day trips and short hops. I would not recommend it for connections with other flights, or any place where you expect to carry more than one bag. It is cheap compared to Alitalia (which can be shocking in price sometimes for some rather short flights.) For the price, the service was as expected, and I'd fly them again, but I would not recommend them to finicky fliers, strictly a no frills operation.
Verona to Palermo and back - both flights on time and some of the best I have had during many years of travel. Food and drink available at reasonable prices and no thrills service what I expected from a budget airline -the punctuality and comfortable aircraft was an unexpected bonus. Would not hesitate to use again.
Good Service Verona VRN - Moscow DME. 30 minutes delay, saved lots of money compared to economy ticket on regular carrier and did not have to change flights in Vienna. Fruit Juice, or soft drinks and modest meal included. Boarding passes issued with seat so there is not the mad rush for seats as with Ryan air. Airbus is old makes some noise but did not fall out of the sky.