Registration Forgot your password?
Login As
You can log in if you are registered at one of these services:
your guide to airlines all over the world
HOME ⇒ Airline reviews & Traveller opinions ⇒ Virgin Atlantic Airways

Virgin Atlantic Airways Reviews

Your name:   Insert image
Rate this airline
Rate please

All reviews about Virgin Atlantic Airways

18 February 2023 12:02:00 Syed Jung

Flight VS364 from Lahore. Thursday, 17th February landing 18.00 Terminal 3.

I am writing to praise Gavin Ross (customer service supervisor) at Desk 17 of Virgin Atlantic. Fantastic customer service.

I left my hand luggage at the belt and walked away with my suitcases, once outside, then realised what I had done.

I went from pillar to post but could not get the help I needed so I could collect my hand luggage that I forgot at belt number two.

I called the airlines but I was told security was not there and they have closed.

Some very kind person suggested I should go to desk 17 of Virgin Atlantic and ask for assistance there.

The desk was closed but I managed to get the attention of of Mr Ross. After couple minutes of listening to my story, he made a phone call and was able to speak to someone who was willing to collect my hand luggage and bring it out.

I found Mr Ross to be very polite and considerate and he listened while others were basically saying that nothing they can do because security is shut.

Is this review helpful? Yes 0 / No 0
10 January 2014 12:01:00 Osprey4356

Having become a fan of Virgin America, we decided to give Virgin Atlantic a try on a recent flight to London. Across the brand, the experience is the same and alway superb! We were able to obtain their lowest fare Upper Class tickets for the same price as an economy fare on United Airlines. Best lie flat seats in the industry. They give you a "sleep suit" on the night flights. Food is superior to any airline. Their afternoon flights even feature tea service complete with finger sandwiches, scones with clotted cream, and of course, tea! No complaints. We'll be back.

Is this review helpful? Yes 0 / No 0
19 December 2012 12:12:00 Guest

I flew with Virgin in Nov 2012, I have flown with them before and found it an excellent experience, but the last two flights were disappointing. We paid extra for a window seat going out to Cuba, only to find out that there was no window on the seat I was allocated, we did complain but to no effect. The food was also disappointing, below average and not much choice, on the return flight, the so-called hi-tech entertainment onboard did not work, the stewardess could only offer a portable dvd player which was larger than the seat space..

Is this review helpful? Yes 1 / No 0
18 June 2008 12:06:00 Guest

Booked our family holiday with Virgin as we had heard they were the best. After a 27 hour delay, we boarded the plane. Just glad to get on it, travelling with our two children who were just keen to get there. The flight and service was good despite them running with a minimal crew. The flight back just an hour delay, seatback TV's not working correctly - they did correct this. Thank goodness! I was asked if I wanted duty free and both items I wanted were out of stock. Not impressed at all and certainly not the best airline that I have flown with.

Is this review helpful? Yes 1 / No 0
Отзывы 1 - 4 of 4
First | Prev. | 1 | Next | Last
Airlines Inform - your guide to airlines all over the world.
Copyright © 2008-2024 All rights reserved.
/airline_reviews/virgin_atlantic_airways/ 1 1 1