We have flown V Australia from LAX to Brisbane and back 4 or 5 times now and it has been great. We go to AU at least once a year and this is the only way to go. I must admit we fly over business class and return in prem. economy and it is not a bad flight. You have to just figure it is a long flight and AU is so wonderful it is worth it.
Flew Brisbane to LAX. Worst flight ever. The plane is fantastic but its all show and no go. The ground and cabin staff are dreadful - Have clearly received minimal training. Our flight was delayed by 18 hours and yet we received no communication from V Australia regarding the delay and no help in rebooking connections. The food onboard was inedible. As an example the bread rolls were served FROZEN! The only plus is their onboard entertainment system is good.
Although the launch delays due to the Boeing strike are beyond “VAUSTRALIA'S” control, it gives me little confidence that the airline intends to offer the public, yet another "Special Offer Seat Sale", prior to the “re-scheduled launch date”, in order to offset the losses it has sustained, by re-booking or refunding all currently booked guests.
It is obvious, that “VAUSTRALIA'S” decision to have "Special Offer Seat Sale No. 2" at this time, is a direct result of "Number Crunching Accountants", who have no real sense of timing nor understanding of consumer confidence or concern.
It indeed a time, when it is commonplace for airlines around the world to disappear overnight. Ansett Airlines is still remembered by many of us !
Recent public announcements that “Virgin Blue” profits were down by 55% in the last financial year, does little to generate confidence that, “She’ll be right mate !”
In order to reduce overheads, “VAUSTRALIA” has outsourced its' “Reservations Department” and “Airport Handling”. This of course is nothing new to “Virgin Blue” who already partially outsource their “Reservations Department” and “Cabin Crew” to third parties. One can only presume that “VAUSTRALIA” Cabin Crew will also be outsourced in the not too distant future.
“VAUSTRALIA” was not able to provide me with an acceptable alternate, due to no seats being available on the dates I must travel. As such, I opted for a full refund and re-booked directly with Qantas. It is disappointing that I have incurred substantial increased costs to re-book due to “VAUSTRALIA’S” breach of contract.
It would seem, that it is indeed a time for this "New Airline" to re-think how it intends to restore confidence, instead of attempting to fund their unexpected/un-budgeted start up costs from consumers !