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T'way Air Reviews
All reviews about T'way Air
Incheon to Rome on TW405, we had purchased business class as attached, we had had our hotel booked in Rome along with car transfer. we were at the airport early and went to gate 31 way before boarding was supposed to take place,we sat at the gate 31.... no one approached us from Tway to inform change of gate and We did not hear our name were mentioned either there was any announcement made . It was extremely terrible experience we had. And your ticketing agents referred us to ur airport manager (Lady manager with bad attitude!!) She came down with 2 of her subordinates as her bodyguards, rudely told us off in broken English, nothing can be done. She is not fit to be a customer manager.
You are selling tickets to worldwide passengers, this worst airline customer service we have never come across .
**I trust TWay CEO believe TWay services exists for us and indeed an airline that truly serves the customers and communicates with open hearts, please respond to our email**
Worst experience with any airline, in the USA military and flying to Guam and this airline wants to charge $32 per kg and refuse to helps or understand
Complaint letter to T Way CEO Jeong Hong-Geun.
I am a frequent international flier. This summer, my family of 8, including my kids, who are 9 and 6 years old, decided to visit Busan. I bought 8 tickets from Tway Airlines. My reservation number was AY6CJM. Our departing flight from Gimpo airport was at 6.50 am. on June 24, 2024.
After we arrived at the airport, we were trying to self-check in but we got confused and we decided to go straight to one of your Tway customer representative agents, ( we arrived early and there was no line). The lady who supposed to help us was 류 진 화 , her ID number was 93801.
Me and my sister, who speaks Korean, approached your representative, and gave her our passports. She looked very annoyed and unfriendly. It didn’t bother us at first. Then she rudely told us to do self-check in because she doesn't issue boarding passes. I was trying to explain to her, with the help of my sister, that I got confused with the options at the self-check machine. In my response, she impolitely asked me my last name and a departure time. Then she almost threw our passports and rudely told us that our flight was booked to Jejudo, not to Busan.
I went back to the self-check-in kiosk and printed our boarding passes. I ended up returning to the same girl (not by my choice). Again, she was irritable with a lot of attitude, and with great reluctance 류 진 화 started to check everyone's passports. Then she angrily stated that me and my two kids can’t go to Busan because I didn’t write our middle names on our tickets. We never use our middle names when we buy international tickets. We often visit Korea and coming to Seoul from the USA was never a problem. I mentioned this to her. Instead of assisting us, she raised her voice, frowned her face and yelled “NO! You can’t go! You must buy new tickets!” She threw me our passports and sent us away.
I was so shocked to believe that this could happen in Korea. How disrespectful, how aggressively we were treated!? I didn’t know what to do because she didn’t want to help us, so I ended up going upstairs for a security check. They didn’t let me go in, but they politely explained that I had to return back, and a Tway agent would fix it for us.
Again, I took my kids downstairs, and another Tway representative was able to help us. She kindly wrote our middle names and put stamps on our boarding passes. I wanted to talk to a manager to inform of rude behavior, but at that time, nobody was available.
On July 28,2024, we had a return flight. At Gimhae Airport one of the Tway agents wrote our middle names and put stamps on boarding passes with no questions asked. We landed at Gimpo at 9:40 am. We got off the airport bus, and I saw 류 진 화 again. I told her that I would take a picture of her ID card, and then I went downstairs to claim my luggage. She followed me downstairs, aggressively approached me, and shoved her cellphone right in my face. It was written on the screen in English “ I told you several times..!” I literally could not believe what was happening. I thought she was going to fight with me. I was threatened. I was so shocked with this attitude. Never in my life have I experienced this kind of treatment before. This employee must be fired. She ruined my whole trip.
This was my first and the last flight with tway!
This airline was awful. We knew it was a budget airline and was no frills and evidently that includes the staff! The staff was so RUDE! We will never fly with this airline again.
It is a horrible airline and perhaps only the local may find them fine?
As a foreigner, you will never get support from them. They do not reply emails, IG messages, fb messages. You are on your own and at your own risk to book flight with them. No one will answer your questions!
It has been a week since I lost my baggage as the staff in the airport didn’t give me my 3rd luggage tag. I have been traveling for 33years in my life and never once such incident happen to me. It was my first experience flying with Tway Air and totally disgusted by their irresponsible act.
Finally, after almost 1 week of sleepless nights, I found that their app could write in complain so I did.
What surprised me was, they said they found a bag similar to the photo I sent to them, but it is at the lost and found dept of Incheon airport and asked me to contact them on my own. Goodness sake, I’m in my home country and they are the one lost my bag! Simply pushing the responsible to me to contact another department in the Incheon airport myself! Totally disappointed by their act and such horrible customer service!
When I wrote again asking them about compensation for lost bag, they replied me that they had replied me twice (help!! They reply me to contact another department), and I am asking about compensation, if any btw! Hilarious that such airline is allow in the aviation industry? No sympathy or empathy when they lost someone’s bag!
Please think twice before you fly with them!
Baggage LOST
TW171 16/11/2023.
Reported in Singapore Changi Airport.
Can’t locate anyone from Tway Airline Tway air in Singapore base. Despite calling them and emailing them. I can only contact Sats lost and found dept. They can’t do much to help too. As the bag lost in Incheon Seoul International Airport Korea. T'way Air - 티웨이항공 no one reply my email, ig or fb. THERE IS NO CONTACT POINT AT ALL. How can an airline ditch the passage when my luggage is not arriving upon arrival in my destination & no one bother to check and contact me?! Felt so helpless travelling with this airline for the first time! Perhaps the company is giving too much freedom to the staff that they forget about customer service!? So never travel those airline please. There is no support at all!
T'way suddenly cancelled all flights from CNX to ICN starting Feb 12. They notified customers via email on Feb 11, basically stranding several hundred people in Thailand.
They're not even automatically refunding your tickets - you have to fight your way through their awful online booking system to cancel your booking on the flight they've already cancelled; and I'm still not sure if I'm going to get my money back.
This company is an absolute scam. Avoid like the plague.
Avoid at all costs. It's pretty much impossible to add luggage because their English website is unusable.
If you can afford an airplane of any sorts, you should be able to pay someone who can write English properly. Would never fly this airline ever again.
May 12, 2019 at 01:20 am I flew from Thailand, Bangkok to South Korea, Seoul. The staff at the registration desk asked me about how long I will be staying in Korea. To this question I showed them the flight ticket from South Korea, Seoul to Vietnam, Ho Chi Minh City on June 13, 2019. So, I planned to stay in South Korea 30 days ( I know that 60 days total is allowed for Russian Federation citizens).
Then question came about my staying in Vietnam, I answered that I can stay 2 weeks there, according to visa rules for Russians. And then I will go to Cambodia. But the staff at the registration desk didn’t like my answers and was talking with me in very rude and impolite manner. They put pressure on me and repeated to me many times that I must return to Russia and must buy a flight ticket to Russia right now.
But why? And was the reason for that?
I didn’t break any rules in visa staying. I travel a lot, including Asia. I love Asia! And I know visa permission in every country which I visited or I’m going to visit. I have many stamps in my passport as well.
The staff threatened me if I don’t buy a flight ticket to Russia right now, I couldn’t fly to Korea and then to Vietnam. So I had to ...
I paid $270 for it. And after that the registration staff allowed me to check in for the flight TW 102.
The flight ticket to Russia which the staff forced me to buy was unreturned. So I lost my money ($270). Actually, the registration desk staff forced me to lose my money.
It’s violation of human rights and racism.
2)I wrote to the airline company, but 5 months passed and there is still no answer from them.
Yes, they forced me to buy a flight ticket to Russia and repeated many times in impolite manner of speaking that I must return to Russia and can’t travel around Asia.