T'way suddenly cancelled all flights from CNX to ICN starting Feb 12. They notified customers via email on Feb 11, basically stranding several hundred people in Thailand.
They're not even automatically refunding your tickets - you have to fight your way through their awful online booking system to cancel your booking on the flight they've already cancelled; and I'm still not sure if I'm going to get my money back.
This company is an absolute scam. Avoid like the plague.
May 12, 2019 at 01:20 am I flew from Thailand, Bangkok to South Korea, Seoul. The staff at the registration desk asked me about how long I will be staying in Korea. To this question I showed them the flight ticket from South Korea, Seoul to Vietnam, Ho Chi Minh City on June 13, 2019. So, I planned to stay in South Korea 30 days ( I know that 60 days total is allowed for Russian Federation citizens).
Then question came about my staying in Vietnam, I answered that I can stay 2 weeks there, according to visa rules for Russians. And then I will go to Cambodia. But the staff at the registration desk didn’t like my answers and was talking with me in very rude and impolite manner. They put pressure on me and repeated to me many times that I must return to Russia and must buy a flight ticket to Russia right now.
But why? And was the reason for that?
I didn’t break any rules in visa staying. I travel a lot, including Asia. I love Asia! And I know visa permission in every country which I visited or I’m going to visit. I have many stamps in my passport as well.
The staff threatened me if I don’t buy a flight ticket to Russia right now, I couldn’t fly to Korea and then to Vietnam. So I had to ...
I paid $270 for it. And after that the registration staff allowed me to check in for the flight TW 102.
The flight ticket to Russia which the staff forced me to buy was unreturned. So I lost my money ($270). Actually, the registration desk staff forced me to lose my money.
It’s violation of human rights and racism.
2)I wrote to the airline company, but 5 months passed and there is still no answer from them.
Yes, they forced me to buy a flight ticket to Russia and repeated many times in impolite manner of speaking that I must return to Russia and can’t travel around Asia.