Travel Service Airlines Reviews

13 May 2020 12:05:00 Guest

smartwings client scam

Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be ..............

Cancelled flight, no refund within EU-regulations - Review of Smart wings

Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight.

The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail

Dear client,

thank you for your email.

We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com.

Thank you for understanding and have a nice day.

serious violation of customer's rights.
In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, I’m not nervous because i will get my money at the end and i will also not let them play with me.

Please share this reviews so that people can know who is Smart wings airlines

I want my money back

 

06 January 2020 12:01:00 Valentin Cudric

My booking was showing I would fly CSA (Czech Airlines). I ended up in this low cost airline: Travel Service.
Very little legroom between seats, no snacks or drinks included in the price I paid
I had to pay for being checked in at KEF airport, even if I did not want to chose any seats. Money for just being checked at the airport desk.
Terrible

30 July 2014 12:07:00 Guest

This was the worst flight experience ever. The craft had a technical difficulties with hydraulics despite the regular check they advertize on their web. They have left us waiting on airport more than 10 hours without no food supplied to kids (unless glass of Coke and sandwich can be considered as kids food) and no information when we will possibly fly. Absolutely unprofessional service on “customer care”, I wonder how they even dare to call it “care”. This company can obviously spoil your whole holiday experience.