Hi Gyana Airways,
Suggestions for improving your services on flights from GT to Lethem: as someone who has traveled recently and experienced delays, please provide passengers some information when flight is delayed as to why, for how long and so on. I sat at the check out for two hours not knowing anything while your staff is walking around with no info to passengers or caring to give any info. Also, provide complimentary wifi to people waiting for so long, a vending machine with food and drinks. Your tickets are very pricey so some sort of accommodation to passengers should be given . This is for Ogle Airport. People at Lethem Airport are doing excellent job on keeping everyone informed if flight is delayed and keeping passengers happy.
I had a return flight from Brazil to Lethem, Guyana back in September. My connection in Manaus was delayed and so it was obvious that I would not make my flight from Lethem back to Georgetown, which happened to be the last one of the day. The representative from Azul Airlines tried to call the Trans Guyana Airways number printed on the passenger ticket and baggage check but no one ever picked up. She finally wrote a letter which she gave to me to take back. At the hotel I also tried to get through via phone and TGA website but was unable to do so. The next day back in Guyana, I was recharged the airfare despite my explanation and that of Azul Airlines. Speaking with the TGA supervisor did not help and the 5 emails I have sent to the company requesting a refund have been ignored. I will never fly TGA again and discourage everyone else to do so as well. The worst customer service I have ever encountered.