Horrible Airline. I understand Covid-19 screwed a lot of people but this Airline went into Scrooge mode. They made it almost impossible to get a refund and almost impossible to get credit (if that was a losing option for you). They continue to ask for a Big member ID number even if you aren't a member. They totally stole your money and then essentially * many hours of your time as you attempt to deal with their stupid Ava chat. When you get past that you have to wait for another online chat to become available (if it's available at all). It's basically withholding your cancellation money and frustrating you to the point where you give up as it cost you days of your time.
Absolute scum, I hope the Airline is fined by the countries they operate within. This was not a one off, ten of thousands (perhaps more) customers get shafted.
This airline is terrible. Book any other airline than this one. I was charged 12,500 Baht or $401.00 USD for 35kg of over weight baggage. The Thai people at the counter just made up this price. I contacted Thai Air and they agreed that this was to much! But I paid only because I was late for my flight. They took 20 minutes to charge me 12,250, and the gate was there furthest from the counter. And when I say the furthest, I mean it was at least a 15 minute RUN.
The agent was rude and deliberately made me late, then had the nerve to say, please hurry you'll be late, which was her doing. Pick any other Thai airline but this one. Let this airline go out of business. They would never have charged a Thai this amount, because no Thai would pay 12,250 baht for 35kg