I booked a flight on Tatarstan Airlines from St. Petersburg to Kazan and tried to get a refund or change the date on my ticket as I had to cancel my trip due to the wildfires 2010. Because many of the customer service representatives did not speak English, they hung up the phone on me. This occurred about six times until I finally got through to a representative who rudely forwarded me over to her manager. After speaking with manager for 10 minutes about how unprofessional the customer representatives were, he told me that his representatives were not used to dealing with "Westerners," and apologized on their behalf. I never received a full refund on the ticket. After this experience I vow never again to fly Tatarstan Airlines.