I have been flying on TAM fr om New York for nearly 10 years and have to say I LOVE this airline. The people are consistently nice and attentative, their planes modern and clean and their on flight services excellent. Wh ere else do you get a decent meal, open bar, free moves, etc? I have never had a problem with my luggage and as a frequent flyer I get to take three pieces of luggage at 70lbs each plus carry on.