Sichuan Airlines Reviews

16 October 2024 12:10:00 Guest

Could not do online check-in, there was always system error. Finally arrived at the airport (Ho Chi Minh) and they closed the check-in counter in front of us. They said they closed earlier as there were no passengers appearing. We had to buy new tickets for the next day and pay for the hotel to stay one more night there. No hotline (their official number worked), I called and heard this: "this number does not exist". Finally got in touch with a staff somehow and he said we should have arrived in at the counter 2 minutes earlier and there was nothing that we could do and that they would not help us. But we arrived 50 minutes earlier before the departure. Even the airport staff told us we have 2 more minutes before they close the check-in counter. But the staff of Sichuan Airlines did not demonstrate any willingness of giving us boarding passes. Finally this plane took off late, we could have made it if the staff at the counter wasn't ignorant and gave us boarding passes. It was a terrible experience!

06 March 2024 12:03:00 Chew

Terrible website, booked a flight from chengdu to Singapore, made payment via master card , shows error on their web page, checked on bank account payment went through twice and till now I didn't receive any confirmation mail, called their hotline and was told to get back to me within the same day and it didn't happen ,thats disappointing!
Avoid at all cost!!

22 July 2014 12:07:00 Reese

I was flying from Kunming to Chongqing to Beijing to San Francisco. All on Air China except my flight from Kunming to Chongqing, which was on Sichuan Airlines. Their computer had an error saying my passport number was a mess of symbols, and to call my ticketer to fix it. I was two hours early and my ticketer was open 24/7 so they re-entered the same 'correct' number it in time. Their computer still showed an error.

I had to rebook with another airline to make my next leg, which wasn't cheap. I had no problems with my passport number on Air China. This clearly was their computer's problem communicating with my ticketer's. If you are an international traveler booking on other sites, I do not recommend Sichuan Airlines. Also I can not find a US/English website or phone number for them.