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HOME ⇒ Airline reviews & Traveller opinions ⇒ SAS - Scandinavian Airlines

SAS - Scandinavian Airlines Reviews

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All reviews about SAS - Scandinavian Airlines

08 June 2024 12:06:00 Elisiana Franconi

We have been using SAS airlines several times/year since three years, both us and our son who lives in Sweden.
In the last booking(two tickets from Copenhagen to Pisa for 16th July 2024) I realized that both tickets were under my husband's name. I called the Help Center: it took the assistant 30 seconds to change the second passenger's name, but I was requested to pay 65 Euros! This is simply a theft. And please do not comment by saying 'It is the informatic system'. I do believe that this is a scandalous practice.
Elisiana Franconi

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27 October 2023 12:10:00 Walter

Absolutely no sign of respect for passengers and for passengers time, incredible delay, ridiculous motivation, no information during hours of delay at the flight was cancelled and the passengers were due to collect their luggage and were abandoned in the airport with no information. I think the only things they (SAS) would understand is do not buy their tickets and leave them close down

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07 March 2019 12:03:00 Estephanie Hårstad

We use this airline on Dec 26 from oslo to hongkong... we have very bad expereince because of the delayed departure from copenhagen so we have delayed arrival in hongkong as well...thats the reason we didnt get our flight from manila to cebu on dec 28 10pm soppose to be...the worse thing is some agent from SAS pick up us in arrival in hongkong and guide us to check in going to bangkok....extremly very bad fligh..we are staying in bangkok for many hours before the morning come so that we can check in again going to Manila...

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20 June 2015 12:06:00 Guest

SAS were excellent. Really professional and helpful. I flew Heathrow-Årlanda and then Arlanda-Luleå. The staff were very helpful and the food was excellent (for once).

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28 June 2014 12:06:00 Guest

disgraceful customer service , ignorant staff .. it's not the same benchmark airline that once used to be...

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26 September 2013 12:09:00 Nadya

It was my first experience with this airline and it was great. They helped me out in a difficult situation and i want to thank them for their service and assistance!

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10 December 2012 12:12:00 frequent flyer

Having taken two trips with this airline, I will have to say that the trip over, I found to be one of the worst I have ever taken! It was a midday flight, traveling with a family of four, the two being teenagers, I think paying over 1000eu from Athens to Copenhagen and then having to pay for a meal on board is a disgrace! I have never encountered that on any other airline, having flown extensively the whole world over, the stewardesses were very cold, overaged and rude, they didn't even offer us the free tea or coffee that should have been offered, and the carrier was really old too!
The trip back on the other hand, was totally different, this was an early morning flight with male only stewards attending to our needs- we were offered tea or coffee or both, and they happily came to freshen our cups when we were done! Maybe SAS should up their game and see how other airlines work- we should have chosen Aegean! Never again!

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29 September 2011 12:09:00 Guest

I really can´t se any wrong whith this airline

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