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HOME ⇒ Airline reviews & Traveller opinions ⇒ Pakistan International Airlines


Pakistan International Airlines Reviews

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All reviews about Pakistan International Airlines

26 March 2020 12:03:00 Guest

I am severely disgusted in PIA for the way in which they have handled the crisis of COVID-19. Having cancelled all of their flights upto April 5th, they have not sent out any confirmation e-mails regarding this.

When I rang the airline contact centre, I spoke to Sameer Ali on 26.03.2020 at 4.42pm who told me my flight has been cancelled however they will not book me and my father onto the emergency flights leaving the same date (29.03) and same time (11.50am) as our original flights. I wonder if our flight has actually been cancelled or if this is a scam for them to charge extortionate rates for flights back to the UK.

When I queried why, he just told me he could not. I asked to speak to his manager which he refused and also would not provide me with his managers name. I further asked him for a confirmation e-mail my flights have been cancelled and he refused to do this. He then went on to cut the call on me.

I am so disgusted this is the kind of service PIA provide to it's loyal customers. Do not ever book with this disgusting airline again, they will rob you of your money and then when it comes down to solving problems they will vanish on you.

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10 November 2011 12:11:00 Guest

Outstanding service. Mostly on-time, no extra payment for meals or baggage and very reasonable fares

Is this review helpful? Yes 7 / No 1
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