Airlines Inform - your guide to airlines all over the world.
Copyright © 2008-2026 www.airlines-inform.com. All rights reserved.
your guide to airlines all over the world
Nesma Airlines Reviews
All reviews about Nesma Airlines
"Our flight was heavily delayed, ruining our travel plans. When we filed a formal claim for compensation, Nesma Airlines completely ignored us or made up excuses. They refuse to pay what passengers are legally owed. Terrible customer service and zero accountability. Do not expect any help or refunds if something goes wrong. Avoid this airline!"
I am very disappointed with my experience with Nasim Airlines. The overall service was extremely unsatisfactory and far below what I expected from an airline. The communication with passengers was poor, the service was not handled professionally, and the whole experience caused unnecessary frustration and inconvenience.
Passengers pay for a service and deserve to be treated with respect, receive clear information, and have their concerns handled properly. Unfortunately, my experience did not meet these basic expectations.
Based on this experience, I cannot recommend Nasim Airlines. I sincerely hope the airline takes passenger complaints seriously and improves its customer service and overall quality
Onze vlucht werd vooraf met twee uur vervroegd, wat ons verplichtte om zeer vroeg op te staan, de kinderen wakker te maken en onze koffers haastig in te pakken. We werden vervolgens opgehaald bij het hotel en naar de luchthaven gebracht. Tot onze grote ontevredenheid kregen we pas bij het inchecken te horen dat de vlucht uiteindelijk opnieuw op het oorspronkelijke uur zou vertrekken. Dit had ons op voorhand duidelijk moeten worden meegedeeld. Het is onaanvaardbaar dat wij zo vroeg naar de luchthaven worden gebracht om vervolgens te vernemen dat de vlucht toch later vertrekt. Dit is absoluut niet correct en getuigt van gebrekkige communicatie!!!!!!!!!
The worst air lines I ever seen .. has delay in both flights almost 2 hours without notification and they write on board the flight is on time
My checked baggage arrived badly damaged and I reported it immediately at the airport, following the proper procedure. Since then, I’ve contacted customer service repeatedly and submitted all requested documents, yet it is still not resolved and, to this day, no one has given me a clear answer. Being asked again and again to resend information that was already provided is unacceptable and shows a complete lack of follow-up. The flight itself was fine, but the post-travel support has been extremely disappointing — this claim has been handled in a careless and unprofessional way, and I expected far better.
If this airline lasts at all it will only be because idiots like me who think theyre getting a good deal continue to naively book flights with them. Maybe their staff are great but I will never know. They randomly brought my flight forward by 14 hours such that a fully planned and organised weekend in Cairo was ruined. Who leaves Cairo at 2am after 1 day? Not me. Fully flexible ticket??? How are ZERO alternative flights representative of flexibility? Nope. Avoid these guys like a desert spider. Youll only get bit. Hopefully extinct real soon.
What a bad Airlines. A lot of delayes (3 hours and more), children that ar sitting by emergency exits during the flight!! , bad safetyinstruction, no compensatie, no information. Once but never again.
This airline un trusted company and un professional as I decided to book one flight by Nesma Airlines,I called the hotline to make sure that the flight what I need to book is not a Charter flight and after I booked and went to the airport they said you can't check in as this flight is a Charter flight
I called the hotline again and they asked me to wait at the airport, after more than 4 hours no action has been taken then I booked another flight
Very bad customer service
MOST OF TIME DELAYED DEPARTURES ANNOUNCED AT LAST MINUTES. VERY BAD TREATING GUESTS. .... BETTER TO BE AVOIDED
I flew this line, and they completely damaged (broke) my luggage. I obtained a damage report at the airport and sent them a proper report, yet they ignored me completely and did not respond. Shame!
Cancelled the flight and rebooked me to a time that is not convenient, when i asked for refund they initially responded then started to ignore my messages requesting a refund. $200 wasted on this terrible airline, and I had to book a different airline. Thank god for Egypt Air.
Terrible airline
Impossible to do check in
Delayed flights ( 2 hours for a flight of 40 minutes)
Crowded, unreliable, long wait for the luggage
The worst airline I ever seen. Our flight rescheduled 3 times on 2 consecutive days without any notification. My advice is to avoid such terrible airline.
Very bad airlines. We stay in airplane 5 hourse without air conditioning in summer . all the people were complaining and one child fainted from the heat. From Milano to Egipt flight 302
Worst airline ever! I’ve tried the airline multiple times traveling from Cairo to Tabuk, each time it was a disaster!!! One time the trip got cancelled while we were at the airport waiting to board the plane, and rest of the time it gets delayed by hours and that’s the normal.
I’ve been making these trips with Nesma from July 2023 till July 2024. Unfortunately, there are very few alternative airlines for this route.
They cancelled our flight last minute and were forced to book a very (very) expensive flight to get home. On top of that, they delayed our refund for months and we had to call/email over 20 times to get them moving.
Such airlines should not be allowed to operate by the Egyptian governoment.
Terrible company, they should be banned from flying.
They cancelled my flight from Aswan without warning, non other flight or compensation was offered, no assistance at all at the airport. I had to buy a new ticket from another airline in order to get to Cairo in time for my connection. They don't answer email or phone calls.
Stay away from Nesma Airlines. They turned my trip from Saudi Arabia to Egypt into a nightmare. They cancel without any warning, The Nesma airline staff at the Airport was horrible with no kindness at all. They don't respond to any complaints and don't answer the phone. The worst airline ever.