Because of the coronavirus, Neos canceled my flights that I ordered on July 2020. Neos offered me a refund, and I accept their offer and fill my bank details, they approved that they got the details.
But, since then, for about 4 months, they did not send the money and did not answer any of my many emails.
Using the chat in their sites they just tell me to email again.
I am having a terrible experience with this Airline. I have been awaiting a response from Customer Care since I sent in a claim form for a twelve hour flight delay on the 4th August 2019. I was instructed to fill in their online claim form in order to create a “Ticket number” which I did - they say they will respond and reply to this within 14 days - I have had no acknowledgement or response in the last 6 months and have been messaging them to ask why they have not replied to me - I am still awaiting a reply!!!!
Very poor customer service - very disappointing!!
I had CONDOR arrangement to fly with my wife to Tenerife Sud on August 3th and back to Milano on August 10th (I think it was NO 1774 NO 1775).
I am frequent flyer with different company's for many years due to my work in different parts of the world and I am glad to be able to say: COMPLIMENTS NEOS !. My experience with NeosAir was just EXCELLENT!. New aircraft's, excellent offer on board and very, very kind and friendly crew on board.
My flight with NeosAir was GREAT PLEASURE! I wish the Company all the best in future, I am looking to fly with Neos again.
Mr Sreten Skoro