Terrible. They lost my bag in JFK and never sent it to Milan, I was there for 11 days. Additionally, there is no one from their airline to contact in NYC/JFK. There is no phone number on the website and the email address they have on their website does not work (email gets sent back). I lost almost $4,000 worth of my items and gifts for my friend who lives abroad. Don’t fly Neos.
Firstly, representative of Neos didn't let me come on board in really rude way 20 minute before the flight. They refused to give me the document about it what is illegally.
Secondly, I can't get my refund 2 month already because the customer service doesn't see proper to answer more often then once in a few weeks.
So, it's better to fly any other company or to go by boat!
Just got scammed with another 20 passengers yesterday at Malpensa airport by this Neos "company": they weren't letting you fly to Mexico if you hadn't a return ticket! Some passengers who had the economical possibility bought a ticket, while others could not fly!
The staff s a bunch of ignorant and arrogant brats, they can hardly speak English and are totally incompetent and disrespectful! They must close down this terrible scam as soon as possible, UNBELIEVABLE!!!!!
Rude, racist, and worst staff ever! The seats are super small worst the spirit seats! The staff ignores anyone not white, you can’t ask any questions and racial profiled my sister - had her sent to a degrading security check! They only tend to people they liked on the flight!DO NOT fly here ever! Pay the extra money IT is NOT worth it! Also they ran late both ways - i would give a zero if it was possible.
Worst customer service! Trying to get a refund or some sort of acknowledgement from the company is nearly impossible. They are rude & ignorant. Would recommend staying away from the company. I rather pay more at this stage to fly than having to battle for my own money back.
Because of the coronavirus, Neos canceled my flights that I ordered on July 2020. Neos offered me a refund, and I accept their offer and fill my bank details, they approved that they got the details.
But, since then, for about 4 months, they did not send the money and did not answer any of my many emails.
Using the chat in their sites they just tell me to email again.
I am having a terrible experience with this Airline. I have been awaiting a response from Customer Care since I sent in a claim form for a twelve hour flight delay on the 4th August 2019. I was instructed to fill in their online claim form in order to create a “Ticket number” which I did - they say they will respond and reply to this within 14 days - I have had no acknowledgement or response in the last 6 months and have been messaging them to ask why they have not replied to me - I am still awaiting a reply!!!!
Very poor customer service - very disappointing!!
I had CONDOR arrangement to fly with my wife to Tenerife Sud on August 3th and back to Milano on August 10th (I think it was NO 1774 NO 1775).
I am frequent flyer with different company's for many years due to my work in different parts of the world and I am glad to be able to say: COMPLIMENTS NEOS !. My experience with NeosAir was just EXCELLENT!. New aircraft's, excellent offer on board and very, very kind and friendly crew on board.
My flight with NeosAir was GREAT PLEASURE! I wish the Company all the best in future, I am looking to fly with Neos again.
Mr Sreten Skoro