If there was a 0 I would put that. We had a 1:30 flight booked with Maya, March 7, 2013, to go directly to Placencia. They oversold the flight, lied to us that "our plane was late," while 12 other people boarded the already late flight to Placencia. They made us wait another 1-1/2 hrs., before putting us on their smallest puddle jumper that then landed 2 other places before our final arrival in Placencia at 5:00, not 2:20 like we had booked. They took no responsibility & never compensated us for our troubles. I WOULD NEVER FLY WITH THIS AIRLINE AGAIN. Tropic Air is a far superior airline with awesome customer service.