I would like to highlight this airline is totally not social responsibility and inhumanity to their customers. This is because I was bought 8pax ticket for my family holiday with round trip fr om Penang to Singapore in this coming March 14 till March 18 with total fare if R RM 2.5K. Due to the coronavirus epidemic development around the world includes Singapore. My family members feel not comfortable for travelling due to we have 1 infant and 2 kids go along with this trip. Due to this, we would like delay the trip instead cancel the ticket as believes this is burden for the airline. I have made twice of call to their customers service for support, at the end they said I need to pay for ticket price delta and also admin fee which total up to RM 5.5K due to this company policy even thought they are aware that the current issue and make travellers concern for travel. I have checked through the fares of my revised date are closed to original charges, but the extra price needs to pay majority is admins fees. Their approach is forced the customer to cancel the trip and airline earned the money. I asked them is admins fees can be waived due to my this ticket was booked before coronovirus officially announced. They said can't even though I have told some of airline scoot and indigo have allowed their customers to change the date or cancel without any admins fees charges. Moreover they are sent the email to ask their customer for advice. With this advice as given by their customer service, I am totally out of mind of this airline and also acknowledged why some of traveller complained that this airlibe is lousy which I am not very belived due to me always comfortable with their service. After this incident, I am committed will band this airline include my company trip and hope that the company management really look into this issue seriously and share the social responsibility likes others airline to help the affected population. This is not a way or a time wh ereby the corporate world like to earn the money during the world wide fight over the epidemic.
All travellers, please sabotage this airline.
I just had a horrible, horrible experience with Jet Star.
I made a purchase on the internet last week for a return flight from Singapore to Hong Kong. After keying in all my personal detail and credit card detail, a web page that says 'error - system time out' popped up, telling me to return to the home page to book again.
Based on the above incident, I went back to the Jetstar site and book again the next night, in which the booking went through and a refernce was sent to me via email.
It was then noted to me today that Jetstar has changed me double on the booking (I presume payment of the 'session time out' booking did went through). I called their Singapore hotline to explain the situation and asked for a refund, and was told that the refund would take 15 BUSINESS DAY!
As I objected to such, since I am the one who would have to pay for the credite card interest of the payment, I was then repeatedly told that this is a company policy and that there is nothing they can do about it. The junior account service person then passed the phone to a supervisor, who then repeated the same thing to me and more - she tried to turn the situation around to blame me for not calling them when there was a system time out, saying that,' Mame, when there was a system time out, you were suppose to call us'.
So, after 45 mins of waiting and having their 15 days refund policy cited to me by a bunch of muppets / robots, nothing was even going to be looked into. I have to pay for their mistake.
Clearly, if you want to know what is Jetstar for you, this is it - it is a BUDGET airline with BUDGETTED flights, BUDGETTED baggage weight, BUGETTED seats, BUGGETTED website, and MOST OF ALL, BUGGETTED SERVICE! If you can, stay far far away from them. Coz you are going to have to pay for their bloody mistakes, like me.