This is the worst airline I have ever used. They canceled my flight twice and never sent me any notification, despite their customer service rules specifying they would provide prompt notification. I attempted to contact them multiple ways and never could get in contact with a customer service representative. Never again.
Worst airline ever, the flight was delayed because of bad weather. Had to change planes in Seoul so I asked them if they will arrange my flight but they refused telling me that the weather isn’t their problem. They even tried to make me sign a contract that said they won’t take any responsibility. I declined and they threatened me that if I don’t sign the papers they won’t let me on. Air Canada stepped in and they suddenly changed their attitude and I got on the plane. I get to Seoul and couldn’t get on air Canada because of the delay, and now they said I’ve signed the papers and won’t arrange the flight with air Canada. Customer service doesn’t work. A fake contract is illegal what can I do?
I was not able to pay the extra baggage online, and then you charge me the counter price. It was not my fault.
I tried to do the booking 3, 2 and 1 days in advance.
We tried from my iphone (x), my wife phone (7), my MacBook, and the computer from the hotel reception. Also from different browser.
After that did not work, I ask the hotel reception to call your office and explain the problem. Nobody answer.
After i tried to send an email, while i got a reply the the email address that appear online was not correct.
I went 4 hours before the flight to talk personally of the situation.