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Jeju Air Reviews

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All reviews about Jeju Air

03 March 2020 12:03:00 Guest

This is the worst airline I have ever used. They canceled my flight twice and never sent me any notification, despite their customer service rules specifying they would provide prompt notification. I attempted to contact them multiple ways and never could get in contact with a customer service representative. Never again.

Is this review helpful? Yes 1 / No 0
10 December 2019 12:12:00 Guest

Worst airline ever, the flight was delayed because of bad weather. Had to change planes in Seoul so I asked them if they will arrange my flight but they refused telling me that the weather isnt their problem. They even tried to make me sign a contract that said they wont take any responsibility. I declined and they threatened me that if I dont sign the papers they wont let me on. Air Canada stepped in and they suddenly changed their attitude and I got on the plane. I get to Seoul and couldnt get on air Canada because of the delay, and now they said Ive signed the papers and wont arrange the flight with air Canada. Customer service doesnt work. A fake contract is illegal what can I do?

Is this review helpful? Yes 1 / No 0
26 February 2019 12:02:00 Guest

I was not able to pay the extra baggage online, and then you charge me the counter price. It was not my fault.

I tried to do the booking 3, 2 and 1 days in advance.
We tried from my iphone (x), my wife phone (7), my MacBook, and the computer from the hotel reception. Also from different browser.
After that did not work, I ask the hotel reception to call your office and explain the problem. Nobody answer.
After i tried to send an email, while i got a reply the the email address that appear online was not correct.
I went 4 hours before the flight to talk personally of the situation.

Is this review helpful? Yes 2 / No 0
26 February 2019 12:02:00 Guest

Worst airline ever!!

Is this review helpful? Yes 0 / No 0
02 February 2017 12:02:00 Tu Trang

It's so difficult and hassle to book tickets online. No contact info on web site. I was charged $$ but no confirmation.

Is this review helpful? Yes 1 / No 1
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