Registration Forgot your password?
Login As
You can log in if you are registered at one of these services:
your guide to airlines all over the world
HOME ⇒ Airline reviews & Traveller opinions ⇒ Ghana International Airlines

Ghana International Airlines Reviews

Your name:   Insert image
Rate this airline
Rate please

All reviews about Ghana International Airlines

01 August 2008 12:08:00 Guest

My father travelled from London to Accra on Sunday 27 July. His baggage did not arrive with him. He waited for over an hour for his bags in full view of the customer service agents. Only found out there was a problem when he approached them. He was then informed that the baggage was left behind in London and would follow on 30 July (three days later). On 30 July, we went to the airport, but no bags. Then to Ghana International Office where no senior manager would come and speak to a large group of customers whose bags hadn't arrived. We were assured the baggage would arrive on 31 July in the morning. Except later, we were told it would arrive at 4.20pm. Got to the airport to find the bags hadn't arrived, then we were given copies of a letter from Ghana International to say the bags would arrive on 2 August!

I understand this is a regular occurence. Customer service is shocking. Compensation of a total of $100 was offered, which my father refused as an insult. It's his first and last flight with Ghana International. And all the customers with missing baggage say the same.

Is this review helpful? Yes 0 / No 0
04 June 2008 12:06:00 Sandra Appeti

I travelled for the first time by Ghana International Airline and I have vouched never to travel by this airline ever again. I was scheduled to travel from 29th July until 7th August. I usually allow plenty of time to check in but a combination of heavy traffic and a busy airport meant I was not able to get to check in until 70 minutes before the scheduled departure time. I was told I was late and that the latest check in time was 90 minutes before departure. You would think that something such as this will be stated on the ticket but this was not the case. Meanwhile the check-in desks were still open and passengers were being checked in and continued to check in until 25 minutes prior to the departure time. I watched in horror as they closed the check in desks denied me a place on the flight. It transpired that they were over booked and wanted to clear a backlog of passengers who had been waiting for up to 3 days to travel; some of whom had been sleeping at the airport and all of whom had paid the penalty fare. There were some who had even paid to be upgraded to first class. Despite European legislation stating that where a time is not stated on a ticket, passenger will need to be paid compensation for denied boarding if they arrive 45 minutes prior to the scheduled departure, no compensation was ever offered to me. Instead, a further $100 dollars (Ј55) was extorted from me as penalty for being late. I eventually travelled 2 days later reducing the length of an already short holiday and incurring a further Ј90 in taxi fares.. I thought its predecessor Ghana Airways (GA) was bad but GIA tops GA

Is this review helpful? Yes 0 / No 1
Отзывы 1 - 2 of 2
First | Prev. | 1 | Next | Last
Airlines Inform - your guide to airlines all over the world.
Copyright © 2008-2024 All rights reserved.
/airline_reviews/ghana_international_airlines/ 1 1 1