We reached the airport 3 hours before the flight and tried to check-in. After 30 mins of waiting, the lady came to check in the luggage (gate D16, Schiphol airport). She tried to check in the luggage for an hour and she was ignorant enough to call help or her Team lead. After asking million times, she decided to inform the Team Lead. The team lead got technical help and after 30 mins of all trials, they decided that it will not be possible to check-in. Meanwhile, we mentioned a minimum of 10 times that we are really getting delayed. She confirmed that the flight will not leave without us and she informed the Flybe gate. Then with a manually written ticket and large check-in bag, we went to the gate. Security and immigration understood the situation and let us pass through. We reached the gate and the flight was already GONE. The staff at the gate said they were never informed about the waiting passengers. Then they said they will try to accommodate us on the next flight and after 2.5 hours of waiting, they told us that they CANT (waw). They will accommodate us on the next day. Then booked a Hotel and let us go. No transport to Hotel or the transport from Hotel to Airport. We had to book a cab. The next day at the same counter and a new set of ignorant people. This time they wanted us to check in the small bag as well (which was the fine the day before ). Then after taking another 30 mins to check in (REALLLY, so busy chit-chatting with his colleagues), he couldn't print the receipt. Finally decided to proceed without a receipt. Reached the gate but they didn't let us board till the last minute because they haven't received the luggage check-in confirmation yet. Last-minute they let us in and we thought it over. I Landed at Heathrow, and now the luggage has gone missing. WAW.
I had flown a lot in my lifetime and seen many troubles, but Flybe made me forget all that. This is the worst flight and service ever. Even if you die if you don't take this flight, then choose to die in peace. Otherwise, they will murder you a million times during this flight.
Their call centre is not 24hr (yet passengers are worldwide) and you contact via the website and get no reply (3 days and waiting). For our delay we requested a change to a later flight at a nearby airport. Despite the representative at the airport explaining the alternate flight (with plenty of empty seats) was about to close and we had children in our party they had no sympathy and instead we lost the money on the fare and had to drive 5 hours instead. A pathetic airline with ZERO customer service.
Flight changed and email was sent, this was not a convenient change for me, emailed several times and called from AUSTRALIA but no response over 3 months. horrible customer service. horrible contact-ability