Their call centre is not 24hr (yet passengers are worldwide) and you contact via the website and get no reply (3 days and waiting). For our delay we requested a change to a later flight at a nearby airport. Despite the representative at the airport explaining the alternate flight (with plenty of empty seats) was about to close and we had children in our party they had no sympathy and instead we lost the money on the fare and had to drive 5 hours instead. A pathetic airline with ZERO customer service.
Flight changed and email was sent, this was not a convenient change for me, emailed several times and called from AUSTRALIA but no response over 3 months. horrible customer service. horrible contact-ability