22 November 2021 12:11:00Dr.Mohd Ismail Bin Mohd Tambi
My wife and I booked to fly to Penang on 3rd Dec and return on 5th.The booking was done on 15 Nov evening. I thought everything was on order.Just now when I rechecked my flight details I found my wife’s name and mine were incomplete.I contacted the customer service and was informed that I have to pay Rm150 each just to put my complete name.I am an Enrich Member.This is day light robbery!
I then wrote in to customer care and hope this can be rectified without incurring cost.My wife was charged Rm50 for incorrect name by Air Malindo some time ago, at the airport.We thought that was our fault.This present situation is simply radiculous.Ihave been a loyal patron to Firefly.I will not give any rating until I get a response from them.
Koh Samui - Penang, one way (economy, it's a single class service). Superbly polite staff at check in, fast, efficient and easy. The plane was clean and tidy, seats were very comfortable, seats were only 2 by 2 across. It was only a 2 hour flight but they quickly served up a quick roll and beverage after take off. A superb little local airline, we departed and arrived bang on time. They use propellor - I hope they can extend their network, but the flight was less than 50% occupied.