LGW-LCA on Eurocypria as part of our holiday to Cyprus. Outbound we were delayed 22 hours due to a technical fault with the aircraft's pa system. Very badly handled by the company as they kept feeding us poor marooned passengers incorrect information, hiding behind the handling company Swissport. We were held at the departure gate for four hours, in the middle of the night, until they decided the plane was not going to fly. They used many excuses to dodge the fact that replacement parts did not turn up from Cyprus or Heathrow as first led to believe. Anyone would have thought that this was a special plane but it was no more than a common B737, surely they could have done a deal with another airline for the replacement parts? The outbound flight, for me, was a painful experience as I had to endure the 'I'm on holiday so I'm going to recline the seat fully' person in front of me, making the poor legroom even worse! Having endured the ordeal outbound we did not have much hope for the return journey. Needless to say everything was on time & as a bonus we were the last to check in so we got extra legroom seats for free, small compensation for losing a day of our holiday!
We used this airline from Exeter to Larnaca. When we arrived in Cyprus we were informed that three quarters of passengers baggage wasn't on board and that it was the pilots decision to leave it behind! We filled in the appropriate property irregularity report and were without our baggage for 52 hours. They only had 3 people issuing and writing the reports for so many passengers which took a long time and they were very unsympathetic. What a shambles. During our stay we were given a letter from Eurocypria advising us that they would pay us 80 cyprus pounds as compensation. On our return I duly sent in the claim but we heard nothing more. We certainly wont be travelling with Eurocypria Airlines again.