We had a paper for a single journey travel document of me, and my minors for the date 31.08.2022 with the flight numbers WK-439, LX-8014. I and my children had plane tickets with Edelweiss airlines on 31.08.2022 at 8:50 from Skopje to Zurich.We were at the airport 2 hours in advance. (Then we waited 2 more hours for waiting for a formal reply and he didn`t give any official documents to me. Denial of boarding ) Then with fly attendants of edelweiss airlines, they didn`t let me to go with the plane.From the check in one of the flight attendant sent us to take confirmation of Airport Airline Management , (deputy director and operations manager). He didn`t let us go by having a single journey travel document and confirmation of Permanent residence of Canada. He told that from Zurich airport of the Airport Airline Manager of Switzerland didn`t allow us to go check-in from 7:00 to 9:20. He didn`t let us go till we missed the plane. I would really need your assistance in this situation that I am currently facing.
Not many movie available, beverage with surcharge, staff hiding in between meals.... It was a code share with Swiss and Lufthansa but the service quality is very far from the standards of these other airlines. Next time I will try to be more careful and avoid Edelweiss operated flights.
This is the worst website in the world. Once again I have tried to book three flights, once again I have spent the entire day on it, once again as I reach the final stage of payment it says my session has timed out. AFTER accepting all my bank details. I have no idea once again whether my card has been charged or whether I am booked. It is a disgrace. An absolute disgrace..
Once again when I make an expensive telephone call I will be told that you are experiencing problems with your web site.
I simply cannot believe that you can offer such appalling on line service. I would never fly your airline again ( I fly very frequently on it, both long and short haul), but the destinations are good.
I have the same problems every time I try to book. Your website must be permanently experiencing problems. SORT IT OUT!!!!!
this is a wonderful airline and i speak for myself and can truly say they try their best to help in any way they can the staff are super friendly and show their concern for all passengers its an honor and a privilege to fly with this airline you have made a very old man very happy keep up the good work and don't adhere to all this silly nonsense from people
We flew Edelweissair to Cancun (Mexico) in in their Business Class. Business class was 1000 Dollar cheaper then on American Airlines or Iberia. Very personal and friendly service. Excellent menu, they even served fresh Ice Cream in cones! Nice snack before landing in Orlando (stopover). The only negative point was this stop in the United States. Security checks were very annoying.