we just flew back from CTS to ICN to HKG and were forced to pay 200K won at the gate of ICN to our checked in luggage from CTS, otherwise we would be denied boarding even though we showed them all confirmations from travel agency confirming that 15kg of checked in bag is included in our fare meaning we paid for them already. Since arrival of HKG, we tried to contact them but nowhere on their website to find information regarding how to get hold of them and they apparently have no office in Hong Kong. It's all started sounding like a scam!
To whom it may concern.... I had to cancel a flight for 3 passengers. So far so good. I called EastStar and they cancelled my booking. So far so good. Now my Travel Agent tells me he needs an cancellation email form East Star. All answer from EastStar that I get is : WE DO NOT HAVE A PROCEDURE LIKE THAT.
Aha! East Star will not confirm me in an email that I cancelled my flight. Uarg... OK. NO good so far. Because now my Insurance Company asks me for the exact same thing. An stupid and simple email saying: Yes, flights have been cancelled.
No I ask myself why EastStar holds my money and will not confirm this by giving me an email.
Please, if you ever intend to travel in Asia. Try to find another Airline. I have been calling them for hours but in the end people always tell different things, then they call back and apologize but the truth is nothing happens so my money can make its way back to me....
This airline may look nice but they will cheat you and ditch you behind if they owe you. I had a connection flight from Narita via Incheon. The ladies at check in gave me the boarding pass to Incheon but refused to check me in for the connection flight, arguing that I would have to go through the passport control at Incheon and for that reason would miss the connection. That was a bold face lie. Turned out the Eastar flight was going late and it would be their responsibility for the missed connection. They had me reschedule the flight, which did cost me big time.
They don't even have a customer service to call or email to complain about this - very convenient! If you have troubles on your flight with Eastar - you are on your own.
This airline is terrible!
They cancelled our flight just 3 days before the date and we had to buy new tickets. This is while we had booked that flights 2 months ago with cheap flight and now we had to pay several times more expensive for the new flight.
the worst part of the story is that Eastar Jet was bringing a new flight just 3 hours after the cancelled one. This means our flight should actually be postponed to 3 hours later, but they said we are going to refund you the money in ten days(I wonder if they will ever pay all back), and all passangers should pay several times more for the same flight but with 3 hour delay.!!!
I am very upset with Easter jet service. The following is my terrible
experience. My wife and I took the Easter jet flight fr om Jeju to
Seoul (Gimpol airport) ZE206 on August 18th 2018. After I landing at
Gimpol airport, we found the my suitcase was broken. More detailedly,
one of wheels of my suitcase was broken (but the broken wheel still on
the suitcase). We didn't report to the Easter Jet staff immediately
because of short transfer time. We carried the broken the suitcase
fr om Gimpol airport to Incheon airport and tried to report this kind
of problem to check-in counter staff. One of counter staff gave me a
phone number 1544-0800 and asked me to call this number, I didn't
called because I didn't have Korea SIM card. Later on, the staff ask
me to sign one document called "limited release", I signed it because
I wanted it shipped to my destination (Ibaraki, Japan). After I landed
at Ibaraki, I found that only three wheels remained on my suitcase,
the broken one went off. I felt upset and reported the check-in staff
at Ibaraki airport. The team leader of Easter Jet, a Japanese Guy,
said that because I signed that "lim ited release" document, So they
are free of responsibility of it. And he used his perfect Japanese
said "you are lying". Anyway, He said we didn't have any
responsibility for it because that you signed the lim ited release.
There is no apologies at all during the whole complaining process. Now
I am trying to call +82-1544-0800, but no English service for time
being. I will keep trying reach Easter Jet staff.
I just had a flight with Eastar Jet from Seoul to Bangkok on Aug 25 flight #Z511.
The Service was above and beyond our expectations as we'd booked a last minute flight and were unfamiliar with the airline.
My husband is tall and when we requested upon check in they were happy to give us a front row seat.
The pilot was excellent and we barely even noticed the take off and landing!
When we boarded the plane there was no space for our carry-ons near our seat so we put our luggage 14 rows behind us and figured we'd have to wait for the plane to empty out before we could get anywhere it. To our surprise one of the flight attendants rushed to our suitcase upon landing and fished her way through the crowd of passengers waiting for the door to open!
We travel around for fun 2-3 months a year, and we've never had that kind of service on a flight.