- no English speaking customer service
- customer service (with Chinese help) is terrible
- airline changes flight time last minute with no reason
- refuses to reimburse cost of inconvenience
I've generally had a terrible time with this airline. I was supposed to fly from Shenzhen to Zhengzhou - flight booked over a week ago. Less than 10 hours before the flight I receive a message saying the flight time has been delayed by THREE HOURS. What does this mean for me? It means that the hotel I reserved, the time I booked is being wasted; I have to take a taxi to the airport instead of public transportation which is 150 RMB (a fifth of the cost of the actual flight); general inconvenience and meeting times are delayed and cancelled.
Don't expect Chinese airlines to offer any sort of positive customer service. This is the last time I'll fly domestic in China. This airline is absolute rubbish.