We had a flight from Pokhara to Kathmandu as per the image attached, it got delayed by 2 hours, we missed our international flight from Kathmandu and lost 50000INR. It's not unforgivable as weather conditions are out of anybody's control. But what made us feel bad was the arrogant behaviour from the man in charge of the boarding gate( A man with a bald head and spects). He was so rude on my enquiry about the delay that we felt as if we were beggars travelling free of cost in your flight. So, I would like to remind you people that you should refrain from appointing such merciless ones on your counters. Afterall, we spent our hard earned money for your flight! So at least ask them to be sympathetic on the flight delays going to happen in the future
We booked and paid for our Buddha Air flight fr om Kathmandu to Pokhara three months in advance. The confirmed flight time (12:30 PM) didn't match the internet flight time. The tickets delivered to our Kathmandu hotel had us on a different flight, with a departure time of 2:30 PM. We called Buddha Air for two days with no answer. Our hotel finally reached them, and changed our flight to 9:40 AM, since our 12:30 flight had sold out---in other words, they'd sold our original seats to someone else. We tried for 3 more days to reach Buddha by phone, and finally dropped by one of their offices. They had our names on a confirmation list for the 9:40 AM flight, #605. When we checked in at the airport, we noticed we were now on a completely different flight, #601, which departed at 10:00 AM. It was a prop-plane, and held maybe 20 people, with only one seat on each side of the aisle. There was no confirmed seating. (A tip: for great mountain views on the way to Pokhara, sit on the right side of the plane, and fr om Pokhara to Kathmandu, on the left.) It was a relatively smooth flight for what many term a "vomit comet". Buddha Air's slogan should be "We'll get you where you're going, but until then, you'll be confused."