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Azerbaijan Airlines - AZAL Reviews

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All reviews about Azerbaijan Airlines - AZAL

27 April 2023 12:04:00 Afsoon

We had a flight from Dubai to London Heathrow with a 2-hour transit in Baku. Due to the over 7-hour delay from AZERBAIJAN AIRLINE in providing the flight to Baku, we missed our next flight which was from Baku to London, and their next available flight from Baku to London was in TWO DAYS! YES.. IN TWO DAYS And they expected us TO WAIT in Baku airport for TWO DAYS while we had to be back at workUNBELIEVABLE. This was their alternative flight and solution. They have no sympathy for the * of time and lives of their customers.

After 30 minutes of the departure time, the Dubai Airport staff at the boarding gate informed us that there is a delay but they do not know how long the delay would take and so we should purchase another ticket at the airport! There was no Azerbaijan Airlines representative at the airport or even at the boarding gate for further explanation or support of their customers and left us to wander around the airport by ourselves.

As the next flight from Baku to London Heathrow was in two days, we had to purchase another super expensive ticket at the airport just to arrive at our destination to be at our work on time.

Now, not only they do not refund our first tickets which they could not provide the services for, but they also do not refund the full cost of the new tickets which they left us no choice but to purchase an expensive price, to be on time for our work and not losing our jobs, because of their fault. They do not even provide any compensation for the delay or cancellation of their flights and the whole 24 hours suffer and stress of being at the airport, the night flight, and going straight back to work from London Heathrow airport without any night sleep.

All they care about is charging people for tickets and then causing them financial damages by not providing the services, disappearing, leaving their customers by themselves, and not taking responsibility for their faults and actions. Very pathetic!!!

Is this review helpful? Yes 0 / No 0
08 March 2020 12:03:00 Farid

Very comfortable flight and excellent service !!!

Is this review helpful? Yes 2 / No 1
18 October 2012 12:10:00 Sinan

I sometimes use AZAL and I can certainly say that it is absolutely comfortable and amiable. meals, seats, hosts and everything are great. I am totally satisfied with AZAL

Is this review helpful? Yes 2 / No 1
02 August 2012 12:08:00 Guest

I frequently fly with AZAL to different destinations. Very pleasant and helpful cabin crew, professional pilots, nice and clean aircraft. They have got rid off all those soviet's TU, YAKs and now operate with modern airplanes. Affordable prices for both Economy and Business classes. Will continue to fly with them.

Is this review helpful? Yes 3 / No 1
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