Am a US citizen who planned to vacation in the UK. With the Coronavirus, we had to cancel our plans. Every business that we preplanned and prepayed with has been so kind and refunded every dollar even-though all our tours were labeled Уnon refundable У. Our international flight first class booked with delta airlines also refunded every cent! Aurigny, is the only exception. They told me use my travel insurance because they are not giving me a refund. There are only 4 people on our flight with Aurigny for departure and 7 on the return flight. Can you believe at this time, with this world pandemic emergency situation that this airline refuses a refund. Its not like I merely just changed my mind. Im not allowed to get to UK to take this flight from this airline. This, i feel, is SHAMEFUL. American citizens, avoid this airline!!
Flight left Guernsey 50 minutes late today 26th September due to bird in the engine of plane. They had to fly another plane out to bring us back to Gatwick. What they didn't tell us when we left Guernsey was that our suitcases didn't come with us. Left us at Gatwick like lemons waiting for cases. Have been assured cases will be here at 22.30. No refreshments on plane,none given while we wait for cases. No customers service. We wait to see if cases arrive. Communication is the answer. Where was the communication.