will not be using again flew on a Thompson (now tui) holiday where they became our flight 4 weeks before we flew as a result our departure time was delayed 6 hours 4 weeks before we got to the airport (lack of seats on the new carriers planes was the cause) because of this and the 1 hour delay on the day of travel at the airport we arrived in Mallorca at 10:30pm and then had to travel 2 hours to the hotel
blow is my experience with the various aspects
cabin crew: lovely and helpful only while in flight while on the ground couldn't be bothered to help
plane: old but serviceable for a short flight of up to 2 hours
staff in airport: lovely and helful but not punctual (didn't even open gate on flight back to uk till 5 minutes before check in was due to close)
punctuality: god awful 1 hour delay without explanation on way out and 3 hour delay without explanation on way home
catering: when food was actually available on the flight there was a poor selection but it was not bad quality however on our flight out there was no food available at all
overall rating 1.15/5
will actively book my own flights separately if I ever encounter Thompson changing me to them again even though it will mean paying for 2 additional flights to the destination the extra £400 will be worth it just because of how bad they were
I flew on 20th August 2017 and was pleasantly surprised as the flight was right on time both ways crew were very pleasant and we all got seats together It was an old airplane but the flight was smooth no delays and fine!
Flight from Gatwick to Geneva delayed 6 hours with no explanation and very little food and drink on board. Also sat on an overheated plane on the runway for an hour before take off - again with no explanation and little apology.
Oh and the return flight was also delayed for nearly 3 hours. Don't know why - nobody told us.