My children flew as unaccompanied minors. they were treated rudely and they were stolen from. The flight attendant did not properly watch over them allowing them to become victimized under her care. One of the airtran staff stole items and cash from my childs backpack. This is an airline that takse advantage of young children
I was scheduled to return from Las Vegas on 8-27-11 which was 1 day prior to hurricane Eileene hit to MA. I changed my flight from late evening to 7am. When I went online the night before the flight was cancelled. All flights from 8-26-11 to 8-29-11 were cancelled due to the hurricane. My flight was changed, without notification from Air tran, to the following Friday, Sept 2nd. Eileen wasn't even scheduled to hit MA until Sunday 8-28. After speaking to several people I was told nothing could be done, it was "Nature." I went to the airport for my original 7am flight. I was told once again, nothing could be done. I then spoke to a Supervisor who told me the flight was in fact, not cancelled. She put me on the flight and I arrived home as originally scheduled 4:35pm on Sat which was the day before Eileen hit. To make matters worse, there were approx 50 people on th flight. What was with the misleading information and rude Customer Service. With the exception of the Supervisor and one other Customer Service Rep on the phone. Horrible experience! Will never fly Air Tran again.
When recently purchasing a trip on AirTran Vacations I ran into several problems, after I purchased. First you CANNOT purchase insurance for your trip through AirTran Vacations, not even for the airfare part of the trip, even though it is available if you purchase directly from AirTran. Secondly, when I called to cancel the hotel part of the trip, since they do bill you separately for the hotel (2 charges on your credit card) I was told that I had to cancel the entire trip in order to cancel the hotel. Which would add a $75 fee or each person (2) on our airline ticket for both ways, plus $75 to cancel the hotel. $375 to cancel????? AirTran Vacations Needs to change it's policies. AVOID AirTran Vacations!!!!!
St Louis-Sarasota on a newer 717 with AirTran Airways. Quick check-in in the kiosk; offered $60 upgrade, however I refused as my ticket only cost $59 o/w! Boarding is quick as there were only 34 people on the plane. Flight attendants were not the friendliest, however they got the job done (and had a lot of free time to sit in business class and talk). Beverage service is decent; good selection of beverages and pretzels served, with frequent passes for refills and extras. XM radio was wonderful. This non-stop flight is great for me, however I hope that don't pull it as it saves me a lot of time in ATL. Overall very satisfied.