LATAM Colombia Reviews

12 August 2023 12:08:00 J S

If I could rate the service of this company in numbers, I would give it a -10 and no less than zero stars. On August 11,2023 I traveled through LATAM airlines flight 4402 to connect my connection in Miami on an international flight. My odyssey began when I arrived at the El Dorado airport in Bogota to check in. The number of passengers, the chaos, disorder was like a movie. Very few airport staff do not have the training and even to my surprise almost no one speaks English. Continuing with my checking, it could not be done electronically, so I was redirected to the counters personally. When entering the checking line we had an average of 20 people with only 2 people from customer service. I asked a LATAM employee why you were waiting and if there was no staff for international passengers to attend to them directly. He replied NO, that the same waiting line was for national and international passengers. I explained to him that in my opinion it was not right and the ticket costs were different (obviously the international tickets were more expensive) and in the case of connections they were more harmful for me. He told me that he couldn't do anything. My ODYSSEY really started there since when I checked my luggage and the lady at the counter told me that my luggage had exceeded 20 Kilograms (approximately 40 pounds) and that I had to pay the excess. I answered that the suitcase had already been paid for at the place of origin in the United States and that I did not understand why I had to pay for it again. The lady from LATAM told me that I only had it for 10 pounds and OH my surprise when she told me that I have to pay an extra US$177.00 if I wanted to send it with my flight. I decided not to do it and tried to talk to a supervisor who never showed up and shone by his absence. When checking the prices of the suitcases on the website, costs between US$ 14 and up to US$ 25 appear on domestic flights but nothing is indicated for international flights. No one gave me an answer to what happened, so I filed a complaint on the LATAM website. In addition, the cabin service was of poor quality since there is no empathy or sympathy with the flight employees, low quality food and low communication too. My conclusion, if this review is of any use, do not travel with this airline since its service It is terrible, unprofessional and the only thing they want is your money. backpackers

24 March 2022 12:03:00 Gloria

Beinny Arrieta was very kind and nice, while she attended me, she was also training another one and she did it with a lot patience, I was very pleased to have been attended by her when I checked in. Thank you Latam for giving such good attention, and having staff that works with professionalism.

18 January 2011 12:01:00 Guest

aires sent me an email cancelling my flight from Panama city to bogata..I wonder if they will refund me.I do not understand why they can accept money from a credit card but clain they cannot refund to the credit card!

01 January 2011 12:01:00 NELLY G CARLAND

I HAVE NO CONFIDENCE BOOKING WITH THIS AIRLINE.THEY DON'T CARE
FOR THE CUSTOMERS.FOOD CHOICES ARE VERY POOR.TRAVELING WITH THIS COMPANY BADLY REFLECTS ON COLOMBIA.

21 November 2010 12:11:00 An extremely pissed customer

WORSE COMPANY EVER! USE SPIRIT!

I bought a ticket 6 months ago, and canceled it in less than 24 hours. It has been 6 months, and I still haven't seen my money. It is unbelievable. I've talked to customer reps thousands of times, and they keep telling me I will see the money in a month. After month # 4, they said the person in charge wasn't working there anymore, and that's the reason why the process wasn't moving forward. They never told me anything about such change or whether I should contact someone else. Well, guess what? It's been six months and nothing! I WILL NEVER use this airline again, and I advice people reading this article not to. They don't care about their customers at all. AIRES SUCKS!

27 October 2010 12:10:00 Diana

This is the worst company I have made deals with, period, not only the worst airline, it is the worst company.
I booked my flight 7 months ahead to get an "awesome" discount, to find out that they "canceled" my fight and put in a different schedule that is so very inconvenient to me, I ended up paying more for hotels, since they made me spend the night on 2 different cities and didn't recognized that cost. Please, please don't book with them, they are far from being professionals, they don't help you when they screw up.

08 October 2010 12:10:00 Guest

Aires does not care about customer service or operate ethically. I booked a flight 2 months a head of time only to receive an e mail 2 days before my trip changing my whole itinerary. Of course I had already booked hotels and made plans for vacation. I called and complained but they couldn't change my flight back to what they originally confirmed. Someone tole me they must have sold my seat for more money and put me on a crappier flight. Absolutely no education on how to treat and maintain customers!