They were OK at one time but they've retrogressed quite a bit lately, their planes are now too old (A340s), and they are suffering fr om severe competition from other, more ambitious carriers like Emirates. Food on board is bland to say the least, the IFE is one of the poorest I've seen on any long-haul aircraft, so poor I read my SAS novel virtually at one sitting! Only good thing is the excellent Bois Cheri tea, grown in Mauritius and served on board. Apart from this I woud not really bother to go out of my way to travel with them again, not unless they busted their prices down to a level wh ere they could possibly compete with other airlines purely on a fare basis, as I could endure 12 hours on a plane knowing that my ticket cost me less than with one of their rivals. Happy flying.
Worst company i've ever flown with.
My friend and I missed the flight Dubai-Mauritius MK0911, at 3 10 am, Dubai time, operated by Emirates because we could not get our boarding passes, because we simply were not registered in the Emirates system. As we were explained later our tickets were sold twice, as the plane was full and normally there should have remained 2 empty seats.
Emirates 'partner' did not change our tickets. We were obliged to buy new ones that cost a fortune. This money should be refunded! When we called for help the customer service, noone competent was there to answer our questions. Id like to add that there was noone at the air mauritius desk at the airport as well at that time. We spent 6 hours in the airport confused, nervous, * waiting for the next flight at 10 00 am.
I wrote the letter of complaint. One week passed-no answer yet. They are putting off the deadline pf response every day. This is unacceptable!!!