Air India are absolute hopeless. I was travelling Melbourne to Hyderabad via Delhi with my 4 month old son. We were told that the bassinet was confirmed at the time of booking the ticket, but did not get one and when I asked the flight attendant was very rude. Didn't even provide me with water for the baby food, I had to get water myself from the galley area every time. They absolutely don't care. The worst airline crew.
The worst airline I have ever flown with. Cannot trust air India at all. They just charge whatever they want if you need to change the flight travel date for a true family emergency(death of a love one), but they do not care even if you have an Executive/Business class ticket. Even we were traveling on business class with a priority baggage sticker our luggage came after all other economy class non-priority baggage. JFK airport Air India baggage crew did not even care . Air India staff are not customer focused, they are rude, unhelpful and don't deserve to call themselves a star alliance airline. My advice to everybody avoid using them if at all possible.
We had to book our ticket from Delhi to Newark. They gave us ticket from Delhi to Mumbai and from Mumbai to Newark. Time we had 3 hours to catch our flight from Mumbai to Newark. But when we got our boarding pass, the lady said she cannot check our luggage to Newark directly and we will have to pick our luggage at Mumbai airport. She said we have three hours and is plenty enough and we will be transferred to International terminal internally. But that was not the case we had to take 15 mins bus ride from domestic terminal to international terminal. Flight from delhi to bombay was already 30 mins late. The line at check in and immigration was long enough to scare us. Cannot trust air India.
Flew from Delhi to Kathmandu. First, Air India Delhi ground staff ignored us (more interested in texting on their mobile phones) and only showed interest when they tried to charge us for excess baggage, despite the fact that our bags were well under the allowable weight. Then one of our bags didn't show up in Kathmandu (was misplaced for 48 hours). Air India staff in Kathmandu were rude and unhelpful. They refused to compensate us despite the fact that their website outlines that there is compensation for delayed baggage. We tried many times to contact Air India, but their normal approach is not to respond, and in the unlikely event that you manage to contact someone they will either claim you need to speak to someone else or take an aggressive rude approach. In short, our experience is that Air India are not customer focuses, they are rude, unhelpful and don't deserve to call themselves an airline. Our advice is avoid using them if at all possible.
5 hour flight New Dehli to Singapore business class A319.
Don't * your money. Old plane, filthy,seats very uncomfortable with limit reline, next to non existent service, no functioning in flight entertainment, hostess and cabin manager slept most of the flight, no food served. Made it to Singapore but 5 hours on a park bench would have been more comfortable.