I will forever regret not treating the bad reviews seriously before traveling with Air Cairo. Their flight from Hurghada to Prague turned out to be by far the worst traveling experience of my life.
First problems arose when we were notified in Hurghada that our flight was delayed by five hours. I discovered on flightradar24.com that the reason for the delay was the plane having been diverted to Skopje on a flight from Hurghada to Belgrade earlier that day. This was our first warning sign, foreshadowing what was to come next.
When we finally took off and headed to Prague, the captain announced that our flight was diverted to Leipzig, Germany due to "bad weather" in Prague. The crew also told us that no planes were allowed to land in Prague for this reason whatsoever. When we confronted them with the fact that we were the only plane being diverted, they suddenly changed their story and claimed that our aircraft was not suitable for landing in low visibility. When we proved this to be a lie as well, they changed their story once more and told us that the pilots were inexperienced and therefore not trained for landing in foggy weather. What the real reason for the diversion was and how their side of the story would have developed had we pushed on them further, I have no idea.
When we were finally allowed to leave the aircraft in Leipzig, we received no information about future plans whatsoever and the crew simply went to bed. The staff at Leipzig Airport were unable to help us either since the only people who knew at least something about our situation were asleep. At least that is what they said. Furthermore, they denied us access to our check-in luggage in spite of some passengers being in urgent need of their medication. On the plus side, Leipzig Airport provided us with beds and blankets to survive the night, for which we were thankful. Air Cairo, on the other hand, did nothing.
The following morning was a disaster as well. A substitute flight from Leipzig to Prague was scheduled first for 5:30am, then for 11:00am. However, we still had no specific information as the airport staff was unable to reach the crew and the management of Air Cairo refused to communicate with us. The airport staff claimed that the only thing for which we were waiting was the crew, who were asleep at the hotel. Yet when the management of Air Cairo finally started answering our questions, they told us that the crew were already waiting at the hotel in their uniforms, not knowing themselves why they were not able to fly. What was the reason for the waiting, then? Were we waiting for the fog in Prague to disappear? We had no idea because no one bothered to tell us. After many hours of stressful waiting, during which we were again given misinformation multiple times and several passengers burst into tears, the crew finally arrived with no further explanation at 12:45pm and we took off at 1:30pm.
To sum up, our landing in Prague was delayed by 20 hours. There are, however, two aspects of our situation that are most annoying. Firstly, it was argued that our issues were caused by fog. Yet we were the only plane on that day which had this problem and dozens of other aircraft were perfectly capable of taking off and landing in Prague. The problem was therefore clearly on the side of the airline and their pilots. And secondly, what I consider even more disgraceful was the arrogance with which the airline treated us and all their deception, lies and lack of communication. There is a difference between waiting for 20 hours knowing what to expect and being constantly told something which would prove to be a lie minutes later.
So if you intend to travel to or from Egypt, please consider some other options. Air Cairo is a gang of irresponsible deceptive amateurs, who are a disgrace to both Egypt and aviation.
The worst service ever
After I paid for my tickets on thier official website I got shocked in the airport that they didn't list my name in the list of passangers nor 10 other passengers Egyptians and forighners while the economy seats were all booked by other passengers already , moreover they refused to upgrade our seats to business class although it was available in order not to add extra cost on them and obviously this is thier mistakes and we didn't catch the flight. and there's also two foreigners with me claimed that the same situation happened with them 3 days before with the same company.
After many calls the company finally told me to go to another terminal to catch another flight after 4 hours of my original booking.
Very unprofessional and shame on the airlines industry.
DONOT BOOK ANYTHING WITH THEM. THEY CANCELED THE FLIGHT AND I MADE THE ONLINE FORM TO REFUND THE MONEY, AND AFTER ONE AND HALF MONTH STILL NO MONEY BACK , AND NOBODY ANSWER BACK ON THE EMAILS . AND WHEN THEY ANSWER ,THEY SIMPLY MAKE CC FOR ANOTHER DEPARTMENT WHICH DONOT ANSWER , SERIOUSLY STAY AWAY FROM THIS AIRLINE , IT DOESNOT MATTER HOW CHEAP THE TICKET LOOK , YOU ARE CHASSING A MIRRAGE ,, YOU WILL END UP WITH NOTHING , NO TICKET , NO FLIGHTS , AND NO REFUND , AND ALOT OF STRESS
Very bad experience. Made a refund request of a one-way ticket from Hurghada to Cairo 5 days before the flight. The ticket was bought on-line so I made the refund using the form in their web site. Getting no response, I remade the refund request again 28 hours before the (refundable ticket) and also contacted them 3 times through (contact us form in their form). I also phoned their office in Alexandria and they said you do refund online. Needless to say, I go no response for nearly 2 weeks now??? worst custormer service every
Worst exprience ever - flight from Hurghada to Prague (17/11/2018) was delayed for more than 5 hours. There was no refreshments provided to passangers during waiting at the Hurghada airport. No information about reasons and new departure time provided either.
The AirCairo staff at the airport and in airplane was arrogant.
Never ever and if you are considering taking flight with this company I would recommend to find different option!