Very bad experience. Made a refund request of a one-way ticket from Hurghada to Cairo 5 days before the flight. The ticket was bought on-line so I made the refund using the form in their web site. Getting no response, I remade the refund request again 28 hours before the (refundable ticket) and also contacted them 3 times through (contact us form in their form). I also phoned their office in Alexandria and they said you do refund online. Needless to say, I go no response for nearly 2 weeks now??? worst custormer service every
Worst exprience ever - flight from Hurghada to Prague (17/11/2018) was delayed for more than 5 hours. There was no refreshments provided to passangers during waiting at the Hurghada airport. No information about reasons and new departure time provided either.
The AirCairo staff at the airport and in airplane was arrogant.
Never ever and if you are considering taking flight with this company I would recommend to find different option!