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HOME ⇒ Airline reviews & Traveller opinions ⇒ Aerolineas Argentinas

Aerolineas Argentinas Reviews

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All reviews about Aerolineas Argentinas

27 October 2023 12:10:00

Not bad company, I fly on this airline for miles.

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26 October 2023 12:10:00 Guest

Customer service does not exist in USA Only voicemail and they do not return calls
Website in USA does not work for purchase therefore no options more than travel agent

Is this review helpful? Yes 1 / No 0
19 August 2023 12:08:00 Kimberly

Do not fly this airline. They are criminals.

I purchased business class tickets for my daughters, they were downgraded at check in, told flight was oversold in business. We were not alerted before arriving. They discriminate against people and should be sued. They offered poor compensation with aerolineas, which I wont fly again ever, and this does not sound legal.

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11 April 2023 12:04:00 Amy Walker

Hi I have been in contact with this person( see below) for months and now he is not responding now that I wish to use my credit. I am owed a credit for over $800 for my husband and I's unused ticket and was told we could use our ticket and now this person, the only person I have been able to reach at the airline, is not responding to any of my emails. I have been outreaching for 2 months with no reply. I feel as though we have been scammed and I need this issue escalated.

Person I have been in contact with and who is now ignoring me: Maximiliano González.

Issue: I have an unused credit of over $800 I wish to use and no one will respond for me to book a new ticket using my credit.

Amy Walker

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10 February 2023 12:02:00 Guest

I have been flying with Aerolineas Argentinas since i was 8 years old , i am 60 now....i flew to Rome, Madrid, Sydney, New York, Miami and South America differents destinations. Never had a problem, great pilots, 95% of their flights on time.Ticket fares are one of the best in the industry ... Food quite acceptable like most of the airlines (Chicken or pasta) unless you flight in first class...The cabin crew very attentive.. Reservation not the best.. Seat confort acceptable.. But overall safety is what make me fly this airline for years..

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29 January 2023 12:01:00 Guest

Terrible airline. Shall never fly again! Poor service, delayed flights without good reason (or pure lies!), bad food and a generally customer-unfriendly approach. I will not recommend anyone to travel by Aerolineas Argentina unless you have no alternative!

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22 September 2022 12:09:00 Marilisa

This is the worst airlines to contact. I am a travel agent and no matter if I dial directly not connected. US numbers you wait and then it disconnects.

Horrible customer satisfaction

Is this review helpful? Yes 1 / No 1
18 October 2021 12:10:00 Viktoria Deftalinska

This is the sketchiest and most unethical company that I had encountered.
Unable to get though the customer service phone line to book the new flight with the credit that was granted by the airline for an additional $ 400.00. The Whats up call did not go through as well as no one responded to the email communication. It appears that the airline have no intension on processing credits and yet they were happy to take an additional fee for extension.

Is this review helpful? Yes 3 / No 1
30 April 2020 12:04:00 Marilyn K. Widd

My husband and I would like to express our extreme displeasure with your customer service! While on a vacation in Argentina, due to Covid 19 two booked flights were cancelled by your company. Although this virus is not your fault, the lack of a refund concerns us greatly! We are still stranded here in Argentina, basically homeless! We have been forced to live in a TERRIBLE, yet expensive hotel for almost 6 weeks! If we had received a refund in a timely manner we could have purchased a flight to leave. Not every vacationer is wealthy! We are NOT! Now are credit cards are maxed out! No one answers phones or emails. When a request for a refund has been submitted, no confirmation of even having been received! Please remember, after this is over, some companies will stand out as having cared, others not! So far we will not ever again consider ypur airline for our future travel plans!

Is this review helpful? Yes 4 / No 1
16 July 2019 12:07:00 Sveta

Horrible airlines with horrible customer sercice. Waited THREE hours in their office in Buenos Aires! They are so slow!

Is this review helpful? Yes 5 / No 1
29 April 2018 12:04:00 David

Without a doubt the worst airoine in the world. The contempt for their customers is amazing. Never ever ever ever fly on them.

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29 November 2016 12:11:00 Guest

Really bad customer service!! Trying to cancel a number of internal flights in Argentina as having to cancel the whole trip - found out I am pregnant and Argentina is currently on the list of high risk countries with Zika virus. Two long phone calls to the call centre did not yield anything, according to their latest information there is no Zika in Argentina - World Health Organization says differently. Call centre advised me to fill in a complaint form on their website, of course no one is responding to it. Really disappointed and distraught by such attitude of carelessness.

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17 February 2016 12:02:00 Guest

We were appalled from start to finish. Seats dirty, some seat belt signs not working, screens not working, food inedible, 6 hour flight between Bogota and Buenos Aires. Worse and unsafe - Public Address system not working properly, we couldn't hear the announcements in either English or Spanish. Worst of all, pilot flies through terrible thunder storm with lightening, plane drops out of the sky, we thought we would die. No crew said anything. If they did, we couldn't hear the public address system.

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10 April 2015 12:04:00 Guest

Okay, Affordable Airline. They treat you good, and give good food, However frequent delays, and outdated aircraft. Good pilots and good landings/takeoffs.

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25 October 2014 12:10:00 Pat nance

It is impossible to get through to aerolineas on the phone. The lines abruptly disconnect, the answering system is in a loop,you stay on hold for more than 20 minutes. if you get someone on the phone you are told to call another day or time. The two numbers on the website do not work.

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13 August 2014 12:08:00 Jorgelina

I am Argentine and is and always was a pleasure to travel with Aerolineas Argentinas. To begin, the drivers are the best in the world without discussion. The staff is very attentive and considerate of passengers. In recent years increased her number of destinations and the number of daily flights. In short, I love flying Aerolineas Argentinas!

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30 July 2014 12:07:00 Elena Halbour

I travelled in a Boeing from Madrid to Buenos Aires, and later on from Buenos Aires to Lima. Both flights departed on time and included a good on board service. I really heard a lot talking in some media about the Aerolineas service, but I can say I was gladly surprised. I had no problems at all with the baggage handling and made my checkin very easily.

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25 July 2014 12:07:00 Michelle Barkley

Travelled from New York to Buenos Aires and later on, to Rio de Janeiro with this company. No delays at all in any of the flights; no problems with checking-in. Helpful staff, tasty food and malbec wine for dinner. We were given some boxes with snacks and candy which were coloured with pretty Argentinian landscapes. The seats were comfortable, which allowed me to sleep along a reasonable part of the flight.

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24 July 2014 12:07:00 Lucas Wilson

I have a very satisfying experience when travelling by Aerolineas Argentinas last month. I went from New York to Buenos Aires, in a recently opened route of the company. The service on board was delightful, with many options of beverage, food and in-flight entertainment. No delays at all neither in Ezeiza (Buenos Aires) nor in JFKeneddy (NYC) and bagagge arrived at destination with me. The check-in was practical and fast and the staff was friendly and English-speaking. Prices are reasonable and cheaper than other companies such as American Airlines or LAN. Really recommend it.

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04 January 2014 12:01:00 Guest

erolineas Argentinas provide the worst customer service that I have received fr om any airline. We booked several flights with Aerolineas Argentinas as part of a holiday in Argentina. One of the internal flights was cancelled due to a strike by airport staff (Puente de Aereo - Buenos Aires). We had to queue for 6 hours to speak to a representative (during a heat wave wh ere the temperature was close to 40 degrees C). When we did finally reach the front of the queue we were offered an alternative flight for 5 days after the original flight date and were not offered any compensation in terms of a snack or alternative accommodation. Their attitude throughout was "it's your problem".

On our final flight back to Bogota they changed the flight time from 6:30am to 5:20am around a month before the flight. We turned up 3 hours before the flight as instructed on the ticket only to find no check-in staff present. We waited 1 hour before a single representative turned up and when I asked why staff weren't present to check us in at the time that we were requested to be there I was told "it's very early". This was another example of their attitude towards customers. As a result the flight was delayed by 2 hours.

In conclusion the customer service levels at Aerolineas Argentinas is a joke. A very poor joke.

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