I want to draw your attention to your customer services and an honest review from a customer who recently travelled with you.
First of all, the pricing of your flights is not aligned with the service you provide. Second, the counter was overcrowded, with no covid precautions.
The extra baggage charges are ridiculously absurd, and the people working at the counter are rude beyond imagination. Who has taught them to shout at a senior citizen trying to do an online transaction for the exorbitant charges?
Secondly, the date change charges are also unacceptable with the option to be refunded in Flydubai points! Ambitious of you to think someone will travel again with you after being exposed to a horrible travelling experience.
The plane itself is small and unhygienic, with rude flight attendants. The food was mediocre.
The worst of all is that there is no jet bridge; what a frugal airline.
The airport has no dedicated transit area or lounge for people to rest through the long hours of transit. In addition, there are no complimentary meals or lounges, which many other airlines provide for 7+ hours of transit. My luggage was damaged, and one suitcase is missing a suitcase cover.
The experience was beyond acceptable, and you as an organisation have a big room for improvement. A money-making machine with rude staff is not what I would like to encounter in future.
Kindly know that you have lost a potential customer, and I hope people read my review and decide for themselves.
Worst service onboard... Unfriendly behaviour by the cabin crew...won't even give water during emergency. Would have given no stars if the option was there...
Be very mindful when you book a ticket with them and take screenshot of every step of booking proces. They will not take ownership of any mistake even if it is a system fault that can be justified. I booked last year a ticket with them. The price was given to me in AED, which is normal when origin destination is Dubai. Check the cancellation conditions and take screenshots as well. I booked a ticket for my mother From Dubai to Bucharest. I checked all details and ticket was processed in AED but sector was Bucharest -Dubai (a sustem error).I was told that it is clear due to currency that i booked correct sector and that the system does that mistake sometimes. I asked for a cancellation and refund and correction of error but they didn't take ownership. After many emails I was given a voucher that I could use for the same passanger and only for flights. I informed them that I will be unable to use it as my mother will not fly anymore. I asked to use voucher for luggage. None of this possible. It is a year almost and my money is with flydubai for a sector I never booked. I have a voucher that I cannot use. Don't bother to call, they will not answer. Don't bother to write. They will reply rudely, if at all. Just if you have no option for another airline, take screenshots of all steps in booking proces. Although I am not sure even that would be considered by them.
Practically consider you have done a donation to flydubai if for some reason things go wrong regardless of whose fault.
You will never recover money from flydubai.
To Dubai National Air Travel Agency
Dear dnata team!
After our vacation we returned from Dubai to Moscow and we have been dealing with problems with our baggage. During the month, we have been in correspondence with you and coordinated actions to resolve this situation, sent you repeatedly our property irregularity report (PIR): DPR DXBV6 1009Y. Our application was not accepted for a long time and was left unanswered, and after a while we were told to resend all the data with tear-off tags and other documents. We are very dissatisfied with the service dnata team, as the problem has not yet been resolved.
FlyDubai website and airline still one of the worst i've ever been experienced. Just checked about my problem (can't pay) even 8 years ago people are complaning about the same thing. How u can be so stupid to not able to fix this for whole over the world. Their website is bad!, transmissions are failing all the time tried 3-4 different cards even from different members. NEVER USE NEVER RECOMMEND !
Avoid this scam company at any cost.
130US$ for a typo in the name !!!
And when I asked for a refund : 80 US$ "penalty" + you don't get your money back but a "voucher" to be used within a year on the same flight ...
Real scam of a company.
Save your time and money and avoid this disgusting airline.
I have booked online for Fly Dubai, Due to sickness, I was not able to travel, I called the customer service team to cancel, however, he has told me that don't to cancel through him, and send an email to email@example.com with my doctors note two days before my flights, and I do not do anything, the airline will make an exception and refund you the money to the Credit Card, After so many failed attempt, a few days ago and I had asked them to modify my booking, they have unilaterally cancelled my flight and have sent me half the value of my ticket in a voucher. I am sending email and follow up, since I am writing this embezzlement no body is responding me. This is more like an of clients funds by an Fly Dubai.
This Airline is the most corrupt and irresponsible. Please think twice when you want to fly with Fly Dubai.
Hello, before I will write my review, just for information it’s the first time that I do so, because today on board experience was something that never happened to me and I really hope nobody should have this experience again.
Me and my husband, we have flight on 23.05.2019, from Dubai-Bucharest, flight number FZ-1797, seats 1A;1C.
On this flight we had a very unexpected experience, concerning safety of the flight and crew attitude.
1-The crew, never check it before departing and landing or during turbulence the status of the seatbelts ( my husband realize after take of that he didn’t put on the seatbelt, all the bags was on the floor, nobody asked like other times to put my bag in the cabin or under the seat.
2-The crew didn’t take attention and there service was very poor, at least on business class.
3- On board it was also a friend of the crew ( as we understood he’s also a steward but he was not on service) that have spent with another lady long time, discussing, offering coffees together with other crew members, in front of businesses class.
4-Also it was very cold, we have asked few times to make it little bit more hot, but it was rather to cold or to hot.
One of the passenger from economic class, first row have asked to make it less cold, and he argued on this subject with the crew (chef of the cabin) and the result was that the chef of the cabin have asked the captain to call the security at landing.
-We and some other passengers have explained to the security in Bucharest at arrival the reall situation and the fact that the chef of the cabin, was totally different, he exaggerated, I believe that he’s behavior was not to put down the conflict but he persuaded.
-During the flight, the crew members were more busy to talk about their love life more than taking care of the passengers.
One of the steward (a girl that she seats if front together with the chef of the crew, explain all her problems that she has, from the moment that she understood that her boyfriend (from Marco if I’m not mistaken) he went out with another girl (Maria) and she was very upset and so many other details that really I couldn’t believe.
Conclusion-we had a very good flight from Bucharest to Dubai and good service, and a very bad fight from Dubai to Bucharest, in business class.
I didn’t feel comfortable, and the cabin crew give us the impression that we are a very low level company. Because we fly pretty much to Dubai and the best option for us it was Fly Dubai, I really will think twice before flying again, definitely I will look for other options because it’s not the first time that I see the crew, that if someone complaining about something they answer back very rude.
Sent from my iPhone
Online booking system is highly flawed. Never let you amend booking on your own. You have to call FlyDubai numerous times if you want to change your booking. Also, anyone can cancel your booking by just getting a hold of your booking number. They don't ask for any confirmation or anything. Just can such as date of birth or phone number or anything just cancels it with one key stroke.
I used FlyDubai and this airline is really bad. The seats are small and staff are not friendly. The TV's don't work. I have used this airline a few times, but this last flight was my LAST. Out of all the flights i have taken with them only 1 time the TV worked. When you tell the people that the TV is not working they just walk away without answering you. If there are empty seats they don't move people. Absolute mess. Suggestion to shareholders: Immediately fire your CEO and COO.
I just got of a flydubai flight! Worst airline ever!!! We were 2 hours delayed and even though we were delayed the didn't serve drinks or food, not even water without charging money.
But even worse was the fact that u couldnt move your chairs, so that the can squeeze in even more seats and people into the plan. So u sit uncomftable in an upright position and u think lets watch a movie in the the screen in fron of you. But thats also not possible cause even for that you have to pay extra!
Never fly with flydubai!
Still waiting for money to be refunded for flights they cancelled.
Waited 6 weeks so far!
Disgusting customer service.
Avoid at all costs.
Will never use again and am telling all family and friends to avoid as well.
Do not use fly dubai if there is an alternative airline. First, they don't do refunds - they only give you a voucher if you cancel. Then, if you bought a ticket for someone else using your credit card, cancelled it, and decide to use the money for yourself - you are in trouble. First you have to send them an EMAIL to change the name on the voucher, without that they will not book you a ticket. Of course that takes ages and if you want to fly next day you are screwed. Also their ticket offices are all near the airport in the worst and most congested part of town, it takes 1 hour to get their and 30 minutes to search for parking. Terminal 2 which they fly from sucks big time - it's really far and doesn't have a metro connection, so you have to pay lots of money for taxi.
Bottom line - STAY AWAY FROM FLYDUBAI, use another airline if you can.
Never use fly dubai the staff are rude un professional and arrogant, u will experience added costs that will be made by them and a very very poor customer service. Infact this would be an understatement
I booked my airfare on their website but the payment system did not work. Tried several different credit cards and debit cards but the system just kept loading the last confirmation page after submitting card details. Frustrated I called their customer service. They offered to take my payment over the phone. Tried one card which normally works, but not, it did not work with them. Only the second card was accepted. I was surprised that the representative asked me the 3 digit secure code over the phone. I thought normally this information should only be provided via secure channels. Anyway, payment was finally accepted.
The next day an unpleasant surprise: checked my credit card account and saw that it was billed twice by flydubai for the same fare amount. I had to lodge a dispute about the double charge with my bank. Only after a few days the second charge was reversed.
I did not get to fly with Flydubai yet because problems started immediately after I clicked the confirm button.
There booking system created a fake passenger by taking my name from the credit card and amend it to one of the passengers first name on the list creating a fake imaginary person that does not exist. I requested them to either correct the booking name to display the credit card holder name or corrected to the name that I entered correctly. They refused claiming that I should check the names before I clicked confirm.
Flydubai to me is a sucker company that has a booking system that lack quality controls and does not meet “Fit for Purpose” requirement unless there requirement is to rip-off passengers and hiding behind an emailing system to respond to complaints
In my 30 years of flying, last night was the worse experience ever! 5 hours delay due to fog, I understand the reason for the delay, but not a single staffmember or Manager took the ownership of informing the stranded passengers and forget about even an apology when we eventually could board. That is the bare minimum I expect and it doesn't cost you anything!!!! We were misinformed upon check-in about the fact that the inbound flight had already left its destination and that the time mentioned on the electronic departure sign in the check-in area was incorrect, the dealy would be 1 hour. It was only by checking the webpage online that we found the true departure timing. 5 hrs later as what we were told by the check-in agent and 2 1/2 hrs later as what the electronic board displayed. Fly Dubai staff were in hiding till boarding and couldn't be bothered to apologize for the non communication..SHAME ON YOU!!!
promising airline and sure to grow leap ahead from existing so called first class or 5 star airlines.....
im a regular customer but recently i faced a problem when i booked my flight 1 month before the departure but found it cancelled as the follow up department supposed to call me but no one did despite that i gave them 3 phone nmbers this affected my work as i was planning to attend a meeting on Dubai on the 11th of august and this cancellation put me in trouble at work, after this experience i will think 100 times before travelling with flight dubai
I booked on flydubai online for a weekend getaway and was happy at the low fairs compared to their competitors. I decided to pay at their Kuwait Branch. Instead of charging me an additional 30AED fee per person, as per the website, they charged me 150 AED per ticket. When I inquired regarding this the Kuwait Branch Manager was extremely rude and hostel. I have never encountered such unprofessional and hostile customer service. I will never use flydubai again and do not recommend this airline at all!