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International flights from Canada to leisure destinations
IATA code: WG
ICAO code: SWG
Head office: 27 Faskin Drive, Etobicoke, Toronto, Ontario, M9W 1K6, Canada
Phone number: +1 877 877 17 55
Fax number: +1 416 620 44 33
Year established: 2005
Main bases and hubs: Montreal Mirabel International, Toronto Pearson International
Fleet: Boeing 737-800
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Please add your review about Sunwing Airlines:
Reviews & Opinions of Sunwing Airlines:
16 May 2016 Guest
I recently flew fr om Vancouver to Punta Cana with Sunwing. There's a lot that I can say about how poor my experience was with Sunwing, but I'm only going to describe two things that bothered me the most. First, we were seated in the elite seating on the plane. While you do get extra leg room, the elite seating is actually the emergency exit! With it being an emergency exit, the seats do not recline and for a 7 hour flight, sitting upright the entire time is very uncomfortable. I assume the extra leg room in the emergency aisle is probably because of wh ere the seat had to be bolted to make sure there is adequate room for exiting the plane (in the event of an emergency). So Sunwing is charging extra for these seats, which I think is ridiculous. Second, when we booked our flights, the itinerary said direct flight from Vancouver to Punta Cana and one tech stop on the way back. We presumed the tech stop had something to do with the wind. While everyone was getting settled on the plane to depart from Vancouver the pilot then announces that due to unforeseen circumstances and the number of passengers, they have to make a tech stop in Winnipeg! Funny enough, three days before the flight I was speaking to someone and they had told me Sunwing is notorious for announcing these last minute changes. I understand that emergency landings are sometimes required, you know, in the event of an emergency, but I don't particularly understand why a tech stop had to be scheduled for the way down when it was advertised as a direct flight. The number of seats on the plane hasn't changed, and Sunwing should know how many passengers have booked the flight... I likely won't be booking with Sunwing again unless the price is right, but even then, if the flight is a lot less that the other airlines, you get what you pay for...
24 February 2016 Guest
First time with Sungwing, but I'm sure will be the last time!!! We flew to Varadero on Jan 27th from Pearson Airport. What they called champagne service just a tiny cup for it. I was ok with that. But our returning flight was horrible. After we passed Miami, the pilot told us we have to go back to Varadero because of the problems of the airplane. We never met this condition before. After we got to the Varadero airport, no staff showed up to take care of us. Our flight was around 9pm, but we left the resort at 6pm, didnt have anything to drink or eat since the whole afternoon. Finally one of the staff showed up after 3 hours, and told us we have to go back to the hotel at 2am in the morning. The day after, we had to go over the security check in the airport again, all the duty free sealed bags had to go into out overweight luggage. We didnt receive any champange service at all ,the only selection of the food is Vegetarian sandwich which full of carrots. It was disgusting! I tried to contact with sunwing customer service, but couldnt hear anthing back from them. I promise this will be our last time fly with sunwing
11 February 2016 Heather
My husband and I travel every year with sunwing. We like the elite package which includes extra leg room not waiting in line, and also extra weight. The seats are fantastic you get served first and off first. The airline staff are fantastic, we would not go with anyone else. We love it!
05 January 2016 If you like gambling...
...fly with Sunwing! PROS: * Usually cheaper than other airlines. Sometimes MUCH cheaper. * Hot meals included * Seats are actually pretty comfy. Elite Plus upgrades have more legroom (but double-check when booking to be on the safe side) CONS: * Delayed Flights (half an hour up to 6 hours if you are supposed to leave on a red-eye) * Lost luggage or items that you may or may not get back * Having to check carry-on luggage over 5kg/11lbs and pay a $25 fee by being sent into a second line where it takes 10 minutes for your payment to go through once you get to the front of the line. * Longer wait times in check-in lines compared to other airlines due to so many people having to check carry-ons. * Attendants who don't care much because their job sucks (I had to listen to the attendants complain in the back about how the person who does their schedules is totally incompetent). * Limited/zero help from Sunwing representatives if something goes wrong and you try to contact them by phone. If you do manage to contact someone, they might tell you to call another number...which doesn't exist. CONCLUSION: You get what you pay for! Only travel with Sunwing if your priority is to save money and you can handle the above possible inconveniences (all based on experience). Good and economical if you AREN'T on a tight schedule and can go with the flow. TERRIBLE CHOICE for anyone who cannot handle stress well.
Sunwing Airlines Discussion:
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22 October 2016 Guest
Guest : I have not yet flown with Sunwing, however I will NEVER fly with them again. We did the price drop guarantee and it has been nothing but a gong show. First they sent my boyfriends refund cheque TO THE WRONG PERSON!! And now they have lied several times as to when it has been sent to him. We are STILL waiting for it. It has honestly been 2 MONTHS that we have been waiting for this cheque. It is very unprofessional and pretty pathetic. They didn't bother checking the address they were sending someones money too! As i said I have not actually flown with them yet but with how the accounting is so unorganized and well pretty stupid this flight better be * amazing!
17 October 2016 Guest
Steve Daigle : Not happy with Sunwing airline at all to say the least, I booked a direct flight from Toronto to Punta Cana and found out at the day before leaving October the 1st 2016 that they had change the flight path to go directly in line with Hurricane Mathew to stop in Cuba to pick up passengers October the 2nd 2016 nearly doubling the flight time and endangering all passengers on the flight, I would not have booked this flight knowing there was a stop over let alone potentially being put in harms way, unfortunately I have to travel back to Toronto with Sunwing but if I succesfullly make it to my destination and back with Sunwing that will be the last time ever with this airline !!!sorry but I don't agree with ur comment on endangering passengers. There are set standards and the flight crew will nor endanger you'd life or theirs. I also travelled on Oct 4 after several flight time changes. We also lost out on a day but we are here to talk about it.