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Home / World airlines / United States / Silver Airways

Silver Airways

Country: United States
Regional services in Florida and feeder flights as United Express for United Airlines
IATA code: 3M
ICAO code: SIL
Head office: 1100 Lee Wagener Blvd., Suite 201 Fort Lauderdale, FL 33315, USA
Phone number: +1 954 985 15 00
Fax number: +1 954 985 52 45
Year established: 1990
Main bases and hubs: Billings Logan International, Cleveland Hopkins International, Fort Lauderdale Hollywood International, Tampa International
Fleet: Saab 340

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Reviews & Opinions of Silver Airways:

13 July 2015 Guest

I have flown Silver airways the past two years as they are the only nonstop carrier to many Florida cities. They are almost ALWAYS late with very poor to nonexistent help from the airside staff. On holidays they are either many hours late or will CANCEL the entire flight after keeping you hostage at the airside fir many hours. You are then stranded at an airport overnight with little compensation if any even after arguing. I have sometimes been transported by bus over 4 hours to my final destination that should take an hour or so. It is my opinion to avoid Silver Airways at all costs and even consider WALKING as a better alternative

24 June 2015 Rick D.

I have flown Silver Airways many times and have never been overly impressed with their service. Every flight I have ever taken has been delayed and I have never complained and just accepted it as the reality of flying a "bargain" airline. However this last problem I had with Silver is the last straw. My friends and I planned a trip to Green Turtle Cay, Bahamas for a week to celebrate my birthday and another one of my friend's birthdays. Our group totals 15 people. I first contacted Silver 6 months prior to our trip to attempt to book a group rate or see if there is some kind of group program that will allow us all to get on the same flights. Since their planes seat 30 people I figured they'd likely be happy to book 50% of their plane in 1 booking. Apparently you cannot directly contact their group booking agent. All you can do is email the agent and wait for a reply. Sent 3 emails, and all went unanswered so we all booked individually. Since booking our itinerary was changed 3 times, each of which became more and more inconvenient. I had originally booked a direct flight from St. Pete/Clearwater to Treasure Cay, Bahamas which was great because we are traveling with small children and we will still have to take the ferry boat to Green Turtle Cay. After the 3rd schedule change they put us on a flight that would force us to get up at 3AM to get to the airport on time for a flight that would have a 4 hour layover in Ft. Lauderdale then take us to Marsh Harbor, Bahamas which means a 30 minute cab ride to Treasure Cay, then a 30 minute boat ride to Green Turtle Cay. All this while traveling with 5 kids under 2. If that's not bad enough every time I called to rebook the staff seemed indifferent and gave the distinct feeling that attempting to rebook was such a burden that it was too much trouble for them to deal with. if you try to express your displeasure with the situation they just talk over you and get very rude. Here's the summary of all of my experiences with Silver -Always Delayed -Rude & Uncaring Customer Service Agents -Multiple schedule and airport changes for the same trip -Inconvenient flight schedule Bottom Line - I will NEVER fly Silver Airways or United Airlines ever again

20 June 2015 Guest

Very poorly run airline with many flight delays! Flights are on old small propeller aircraft that have been repainted and are frequently breaking down causing many of the flight delays. Very noisy in cabin due to aircraft propellers. Also, planes are very hot on the ground due to no air conditioning being available. Luggage is frequently bumped off a flight due to weight and balance limitations for the aircraft. If your looking to get to your destination on time and with your baggage, you would be wise to find another airline.

03 June 2015 Regular flyer

I have never written a complaint on one of these sites. I fly a lot. I empathize with airlines, I understand the low budget, low fare airlines business model and applaud them for offering very cheap tickets. But Silver advertises direct flights to places, and then you find out that your flight is actually connecting. I received a email that touted direct flights Tampa to Marsh Harbor, Bahamas 1.5 hours. I booked it as direct. The connecting flight that they provided too 7 hours to arrive at destination. A call to the airline the day after arrival to discuss the seemingly bait and switch tactic resulted in a directive to email customer service because the issue is "more than 24 hrs old" . Email was sent. No response. 8 more emails sent over the next 110 days . Finally a response- $25 voucher. Fly silver if you have lots of time to get there and are comfortable hanging out in airports

All Reviews of Silver Airways

Silver Airways Discussion:

20 November 2015 Guest

WOW. Worst flying experience of my ENTIRE LIFE! I travel often for business and decided to fly Silver from MCO to PNS (Only Non Stop flight). Never again. Outbound to PNS we board the plane, only to be told that there is a mechanical error. We De-Plane, wait 2 hours because the backup plane had all flat tires. Our total delay time ended up being 3 hours. We would have arrived in PNS sooner if we would have connected on a different airline. Ridiculous. To top it off, the Flight attendant was a real * . They are straight up MEAN and they look f'ing miserable doing their job. Our flight out of PNS to MCO the next day was scheduled for 5:35 pm. We kept receiving emails saying our flight was delayed. There was no gate attendant in the terminal, so we couldn't get ANY information as to what the hell was going on with our flight. We find out the same flight the day before was cancelled, so we were freaking out. We ended up going back down to the check in area and asking to speak to a Silver Supervisor. The guy comes out eating his Chick Fil A dinner, like everything is hunky dory and no professionalism to the concerned customers. I'm pretty positive that a Pre Req for the hiring process at Silver Airways is that you must be Half Brain Dead. These people have no idea what's going on, they're not even WORKING, and they are mean as hell. A very "Fuck You" Attitude to the customers. We finally take off at 9 pm that night... landing at midnight MCO time. Flight attendant came around the cabin ONCE to pick up trash (and it was at the end). WTF do these people get paid to do? Sit around and fly back and forth from destinations? THE MOST UNPROFESSIONAL Airline I have ever encountered in my life. Also, planes are complete * . Not worth it. Never again will I fly this airline and I'm telling you - it is worth it to fly a different airline and have a connection then to fly these people. Don't do it. The only positive thing I'll say is that the Pilots were not rude... and they got us to our destinations safely. I don't know who the CEO is, but I can tell you he's probably a piece of * .

09 November 2015 Guest

Silver first a Delayed plane, then cancelled flight...minimal client service and then to top it off the voucher they provided for the overnight hotel was not honoured as no agreement exists with this hotel. Silver airlines was contacted but no credit card information or solution provided....we had to make other reservations for the night. So I had never heard of these guys but I will be contacting by travel agent upon return home and spread the word on this company. This was a comedy of errors...too many to list, only talked about a few in this post. I am shocked they are even aloud to be in business....the state of Florida should step in and ensure they provide an adequate service. It is a regulated industry, after all, isn't it. Hey, with the power of the internet today the word will spread quickly. Best of luck in the future Siver airlines.

02 November 2015 Guest

Do you guys ever run on time? Terrible waiting time and they don't even care. I'd rather drive than wait 3 hours at the airport for a crappy plane

19 October 2015 Virginia

It's impossible to speak with someone when there is an issue.I have a problem with a Travel Bank. I show more funds available then Silver does. I have sent numerous emails to Guest Relations and no one responds to this problem. I have tried calling, also unable to get anyone to help. They send me to Guest Relations where no one responds. I am planning to contact an attorney in hopes that someone will actually talk to me then. At this point it just feels like Silver has stolen $ from me.

Discussion of Silver Airways

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