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Home / World airlines / United States / Silver Airways

Silver Airways

Country: United States
Regional services in Florida and feeder flights as United Express for United Airlines
IATA code: 3M
ICAO code: SIL
Head office: 1100 Lee Wagener Blvd., Suite 201 Fort Lauderdale, FL 33315, USA
Phone number: +1 954 985 15 00
E-mail: info@gosilver.com
Web-site: www.gosilver.com
Year established: 1990
Main bases and hubs: Atlanta Hartsfield-Jackson International, Billings Logan International, Cleveland Hopkins International, Fort Lauderdale Hollywood International, Tampa International, Washington Dulles International
Fleet: Beechcraft 1900, Saab 340

Traveller Rating:

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Reviews & Opinions of Silver Airways:

13 July 2015 Guest

I have flown Silver airways the past two years as they are the only nonstop carrier to many Florida cities. They are almost ALWAYS late with very poor to nonexistent help from the airside staff. On holidays they are either many hours late or will CANCEL the entire flight after keeping you hostage at the airside fir many hours. You are then stranded at an airport overnight with little compensation if any even after arguing. I have sometimes been transported by bus over 4 hours to my final destination that should take an hour or so. It is my opinion to avoid Silver Airways at all costs and even consider WALKING as a better alternative

24 June 2015 Rick D.

I have flown Silver Airways many times and have never been overly impressed with their service. Every flight I have ever taken has been delayed and I have never complained and just accepted it as the reality of flying a "bargain" airline. However this last problem I had with Silver is the last straw. My friends and I planned a trip to Green Turtle Cay, Bahamas for a week to celebrate my birthday and another one of my friend's birthdays. Our group totals 15 people. I first contacted Silver 6 months prior to our trip to attempt to book a group rate or see if there is some kind of group program that will allow us all to get on the same flights. Since their planes seat 30 people I figured they'd likely be happy to book 50% of their plane in 1 booking. Apparently you cannot directly contact their group booking agent. All you can do is email the agent and wait for a reply. Sent 3 emails, and all went unanswered so we all booked individually. Since booking our itinerary was changed 3 times, each of which became more and more inconvenient. I had originally booked a direct flight from St. Pete/Clearwater to Treasure Cay, Bahamas which was great because we are traveling with small children and we will still have to take the ferry boat to Green Turtle Cay. After the 3rd schedule change they put us on a flight that would force us to get up at 3AM to get to the airport on time for a flight that would have a 4 hour layover in Ft. Lauderdale then take us to Marsh Harbor, Bahamas which means a 30 minute cab ride to Treasure Cay, then a 30 minute boat ride to Green Turtle Cay. All this while traveling with 5 kids under 2. If that's not bad enough every time I called to rebook the staff seemed indifferent and gave the distinct feeling that attempting to rebook was such a burden that it was too much trouble for them to deal with. if you try to express your displeasure with the situation they just talk over you and get very rude. Here's the summary of all of my experiences with Silver -Always Delayed -Rude & Uncaring Customer Service Agents -Multiple schedule and airport changes for the same trip -Inconvenient flight schedule Bottom Line - I will NEVER fly Silver Airways or United Airlines ever again

20 June 2015 Guest

Very poorly run airline with many flight delays! Flights are on old small propeller aircraft that have been repainted and are frequently breaking down causing many of the flight delays. Very noisy in cabin due to aircraft propellers. Also, planes are very hot on the ground due to no air conditioning being available. Luggage is frequently bumped off a flight due to weight and balance limitations for the aircraft. If your looking to get to your destination on time and with your baggage, you would be wise to find another airline.

03 June 2015 Regular flyer

I have never written a complaint on one of these sites. I fly a lot. I empathize with airlines, I understand the low budget, low fare airlines business model and applaud them for offering very cheap tickets. But Silver advertises direct flights to places, and then you find out that your flight is actually connecting. I received a email that touted direct flights Tampa to Marsh Harbor, Bahamas 1.5 hours. I booked it as direct. The connecting flight that they provided too 7 hours to arrive at destination. A call to the airline the day after arrival to discuss the seemingly bait and switch tactic resulted in a directive to email customer service because the issue is "more than 24 hrs old" . Email was sent. No response. 8 more emails sent over the next 110 days . Finally a response- $25 voucher. Fly silver if you have lots of time to get there and are comfortable hanging out in airports

All Reviews of Silver Airways

Silver Airways Discussion:

19 July 2015 Guest

Worst experience I have ever had with an airline. Terrible customer service. Wrote to Brian McCormmick, VP in charge of customer service - no response there.

05 July 2015 Richard

Engine trouble on two of the three planes we boarded from Ft Lauderdale to Key West , 4 hours on the Tarmac and 6 hrs latter we reach our destination. The return flight tire trouble , we tried to get another flight after waiting four hours and it has engine trouble . We have missed two connecting flights due to delays. Worst, most Getto airways ever .

01 July 2015 Guest

Wow, I can't say enough. A rating of '1' is too much. I've had the misfortune of traveling with Silver for the first time, and my experience has been the worst I've ever had in 45 years of traveling. First and foremost, the fare price is very high for such inferior customer service and treatment of passengers. While on flight 94 to TCB we experienced a 35 minute wait inside the plane stopped on the tarmac. The hottest, most horrible heat conditions no one should be forced to experience. Especially if you suffer from a respiratory condition. No valid explanation was even given to the passengers to buffer the horrible condition we were experiencing. While awaiting my return flight 94's unannounced delay of 3 hours at the TCB airport today, I overheard many passengers say they will miss their scheduled connecting flights home. Again, extremely disappointed at the customer service and treatment. However, I will reiterate my concern once again regarding the exorbitant fares for this horrible, inferior "airline". You can be certain that I will voice my concern on every travel website I'm a member of. I had planned this to be my yearly stress free vacation travel. My first AND LAST time giving them my money.

27 June 2015 Guest

Never on time and then attitude from the "supervisor" Most unreliable airline around. If they actually have a mechanical issue literally every weekend maybe driving is the smartest and safest idea. Don't understand how you can book a flight and they agree to get you to your destination but almost never do this. How can they be allowed to fly

Discussion of Silver Airways

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