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Home / World airlines / United States / Silver Airways

Silver Airways

Country: United States
Regional services in Florida and feeder flights for United under United Express brand
IATA code: 3M
ICAO code: SIL
Head office: 1100 Lee Wagener Blvd., Suite 201 Fort Lauderdale, FL 33315, USA
Phone number: +1 954 985 15 00
Fax number: +1 954 985 52 45
E-mail: info@gosilver.com
Web-site: www.silverairways.com
Year established: 1990
Main bases and hubs: Billings Logan International, Cleveland Hopkins International, Fort Lauderdale Hollywood International, Tampa International
Fleet: Saab 340

Traveller Rating:

Silver Airways. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Silver Airways:

22 January 2016 People

HORRIBLE EXPERIENCE!!!! Silver offered no help with another flight or alternative airline after cancelling my flight. Their response was we can't help you good luck. I have been attempting to get refunds for cancelled flight and baggage for a month, their response is more time required to look into the issue. I have had to send them copies of baggage receipt 4 times. I would walk or swim before ever using this horrible airlines

17 January 2016 Guest

I have seen many negative reviews about Silver Airways. I have flown with this airline twice. Both flights were from Orlando Fla. to Pensacola Fla. Both departure and arrival times were on schedule. My checked baggage was there at the baggage pick-up belts on both flights. Because of reviews I had read before first using this airline, I payed attention to all the personnel I could see. It did seem that the people at the service counter, and at the gate, were not what I have experiences with larger airlines like Jet Blue, Delta, and Southwest. They seemed to be a bit stressed. The pilots and attendants appeared to be as I would expect on any other flight. They looked relaxed and acted like professionals. I have flown with other "commuter airlines" and know that they operate on smaller budgets, which generally means that service is not what you would expect from larger airlines. I will say that this airline has some work to do to meet the expectations most customers expect, but they do have many more direct regional flights here in Florida, and at lower costs compared to those larger airlines who charge more and take you to northern hubs,have layovers, and then take you back to your intended regional destination. You do get what you pay for. I doubt very many satisfied costumers took the time to leave positive feedback here. I'll use this airlines again.

13 July 2015 Guest

I have flown Silver airways the past two years as they are the only nonstop carrier to many Florida cities. They are almost ALWAYS late with very poor to nonexistent help from the airside staff. On holidays they are either many hours late or will CANCEL the entire flight after keeping you hostage at the airside fir many hours. You are then stranded at an airport overnight with little compensation if any even after arguing. I have sometimes been transported by bus over 4 hours to my final destination that should take an hour or so. It is my opinion to avoid Silver Airways at all costs and even consider WALKING as a better alternative

24 June 2015 Rick D.

I have flown Silver Airways many times and have never been overly impressed with their service. Every flight I have ever taken has been delayed and I have never complained and just accepted it as the reality of flying a "bargain" airline. However this last problem I had with Silver is the last straw. My friends and I planned a trip to Green Turtle Cay, Bahamas for a week to celebrate my birthday and another one of my friend's birthdays. Our group totals 15 people. I first contacted Silver 6 months prior to our trip to attempt to book a group rate or see if there is some kind of group program that will allow us all to get on the same flights. Since their planes seat 30 people I figured they'd likely be happy to book 50% of their plane in 1 booking. Apparently you cannot directly contact their group booking agent. All you can do is email the agent and wait for a reply. Sent 3 emails, and all went unanswered so we all booked individually. Since booking our itinerary was changed 3 times, each of which became more and more inconvenient. I had originally booked a direct flight from St. Pete/Clearwater to Treasure Cay, Bahamas which was great because we are traveling with small children and we will still have to take the ferry boat to Green Turtle Cay. After the 3rd schedule change they put us on a flight that would force us to get up at 3AM to get to the airport on time for a flight that would have a 4 hour layover in Ft. Lauderdale then take us to Marsh Harbor, Bahamas which means a 30 minute cab ride to Treasure Cay, then a 30 minute boat ride to Green Turtle Cay. All this while traveling with 5 kids under 2. If that's not bad enough every time I called to rebook the staff seemed indifferent and gave the distinct feeling that attempting to rebook was such a burden that it was too much trouble for them to deal with. if you try to express your displeasure with the situation they just talk over you and get very rude. Here's the summary of all of my experiences with Silver -Always Delayed -Rude & Uncaring Customer Service Agents -Multiple schedule and airport changes for the same trip -Inconvenient flight schedule Bottom Line - I will NEVER fly Silver Airways or United Airlines ever again

All Reviews of Silver Airways

Silver Airways Discussion:

13 June 2016 Guest

Our first flight from Ft lauderdale to key west was delayed about an hour with no explanations or updates on the boards. They were boarding multiple flights from the same gate but nobody knew which flight was up for boarding. While on the flight, water constantly poured, not dripped from the ceiling the entire flight on a couple of our rows. The entire plane seemed sketchy at best and I fly a lot on many different planes and airlines. Then, the flight leaving key west to go to Orlando was delayed 2 hours without any notice prior to us checking in. This now causes us to miss our connecting flight out of Orlando. Their explanation for the delay was maintenance (which as I read reviews is very common). Silver has us waiting for the broken plane and booked us on a jet blue flight out of Orlando, assuming the repairs will be done by then. God only knows the condition this plane will be in based upon the last one and all the other reviews.

05 June 2016 Guest

Thank you! I almost spent $800 to fly to EYW on United/Silver. I knew something was wrong when I couldn't choose my seat on Silver. I called United snd they said Silver assigns the seats. I then went to the Silver website and saw a picture of their 22 planes, I've flown in and out of EYW before and with the short runway there is no way a little prop plane will fly out of there. I called my United Visa office and cancelled my credit card. If they partner with Silver I don't want to fly United ever. Then I read the stories here. Best decision I ever made was not to fly Silver.

01 June 2016 Guest

Stewart B : Is there anything good to say about this airline. I booked a flight in January and am now concerned after reading the reviews... How did you get on?

28 May 2016 Guest

I just flew yesterday and they lost my luggage! I went from Fort Lauderdale to Tampa. It was the same plane going to Pensacola but they made us get off because they said they had a flat tire. Of course we were delayed 30 minutes now. Once I arrived to Pensacola and realized my bag was not at pick up I filled out a form and they said they would call me. I have yet to get a call and it's been more than 24 hours! I called myself and the lady told me all I can do is send an email and wait longer. I have my 5 month old with me and this has been awful!! I had her traveling bed and food I made in the luggage and all her clothes etc.

Discussion of Silver Airways

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