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Home / World airlines / Morocco / Royal Air Maroc

Royal Air Maroc

Country: Morocco
National airline in MArocco
IATA code: AT
ICAO code: RAM
Head office: Aeroport de Casablanca-Anfa, Casablanca, Morocco
Phone number: +212 5 2248 97 51, +212 5 2248 9797
Fax number: +212 5 2291 20 95
E-mail: info@royalairmaroc.com
Web-site: www.royalairmaroc.com
Year established: 1957
Main bases and hubs: Casablanca Mohammed V International
Fleet: ATR 42, ATR 72, Boeing 737-400, Boeing 737-700, Boeing 737-800, Boeing 747-400, Boeing 767-200, Boeing 767-300, Boeing 787-8, Embraer 190, Embraer 195

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Reviews & Opinions of Royal Air Maroc:

20 September 2016 Fatiha OKHKHA

I did have a very bad customer service traveling with Ram plus I did pay $ 400 for over weight and they refuse to give me a proof of payment plus my 4 bags didn't arrived with me to MOHAMMED V I put a claim for that and any time I call they don't have any idea where are my bags

07 July 2016 Max

Royal Air Maroc is a disgrace. I flew with my family last week from JFK. Our suitcases didn't arrive with us to Casablanca and about 20 other passengers from the same flight had lost luggage. There's virtually no procedure in place to help passengers in distress. The company's staff is arrogant and careless, and so are the flight attendants who do less than the required minimum to assist the passengers-- no eye contact with the passengers, they behave as if they were doing you a favor by just being there. The funny thing is that the airplane we took from JFK to Casablanca was a brand new Dreamliner, but the buttons on the passenger screen meant to call a flight attendant were turned off (inactive). The attendants just sit there and stare at the empty space, as if the passengers did not exist. Amazing! AVOID ROYAL AIR MAROC AT ANY PRICE. THEIR TICKETS ARE EXPENSIVE AND THE SERVICE STINKS.

05 March 2016 Guest

very bad after service always loosing baggage not helpful staff will never travel on theme again or even recommend theme to any one of my co workers or friends

07 February 2016 Klaas Koko Lijkendijk

Very good service from Casablanca to Amsterdam, and the same good service on the way back. Very nice meals, and great staff.

All Reviews of Royal Air Maroc

Royal Air Maroc Discussion:

20 January 2017 Guest

I last posted on 21 December when serviceclient@royalairmaroc sent me a standard letter stating that they would try to reply in 30 days. Guess what? 30 days have passed, and I've received no reply. When I chased, I got another automatic reply (in French) apologising that they couldn't deal with correspondence directly, and referring me to www.royalairmaroc.com/ma-fr/Nous-contact... These guys are jokers.

18 January 2017 Guest

One more here, I flew fr om Casablanca to Berlin and now it's been two weeks since RAM lost it and no one knows wh ere is it. Berlin airport just passed the responsibility to RAM and now I'm totally sure after seeing so many negative responses that my baggage is lost forever. Crappy airline DON'T USE IT PEOPLE!

15 January 2017 Guest

Unfortunately I have to report one more case of disappearing luggage in Casablanca. We arrived from Ouarzazate last week ot be transferred to MAsterdam. It was chaotic at the airport, and in Amsterdam onoy on eof our bags appeared. Seen to the number of complaints here and other fora I wonder if it makes sense to take luggage anyway with you when travelling over casablanca airport.

06 January 2017 Oseni

My sad experience with Royal air Morocco. I boarded their plane fr om Lagos(Nigeria) to Casablanca and Casablanca to JFK(New York) on Saturday 24/12/2016 on getting to NY one out of two my baggages were no wh ere to found. I laid a complained on their desk a form is given to me and a card. On the card were a claim number and a phone number(718 751 2691). I was to call the number after 2 workings day which I did, but it was "No information about your bag" response I got from them. After that the phone number which was given to has been called time without number but nobody picked the call. Up till now after 14days of boarding their aircraft I have not received any information concerning my bag. It is my first time of using their airline and it was a very bad experience and they say "first impression last long" I have written emails to serviceclient@royalairmoroc.com, centralbaggagetracing@royalairmoroc.com and customerservice@royalairmoroc.com no response whatsoever. Pls, can someone tell me what next to do? I am highly disappointed and in so much distress now.

Discussion of Royal Air Maroc

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