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Home / World airlines / Morocco / Royal Air Maroc

Royal Air Maroc

Country: Morocco
National airline in MArocco
IATA code: AT
ICAO code: RAM
Head office: Aeroport de Casablanca-Anfa, Casablanca, Morocco
Phone number: +212 5 2248 97 51, +212 5 2248 9797
Fax number: +212 5 2291 20 95
Year established: 1957
Main bases and hubs: Casablanca Mohammed V International
Fleet: ATR 42, ATR 72, Boeing 737-400, Boeing 737-700, Boeing 737-800, Boeing 747-400, Boeing 767-200, Boeing 767-300, Boeing 787-8, Embraer 190, Embraer 195

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Reviews & Opinions of Royal Air Maroc:

20 September 2016 Fatiha OKHKHA

I did have a very bad customer service traveling with Ram plus I did pay $ 400 for over weight and they refuse to give me a proof of payment plus my 4 bags didn't arrived with me to MOHAMMED V I put a claim for that and any time I call they don't have any idea where are my bags

07 July 2016 Max

Royal Air Maroc is a disgrace. I flew with my family last week from JFK. Our suitcases didn't arrive with us to Casablanca and about 20 other passengers from the same flight had lost luggage. There's virtually no procedure in place to help passengers in distress. The company's staff is arrogant and careless, and so are the flight attendants who do less than the required minimum to assist the passengers-- no eye contact with the passengers, they behave as if they were doing you a favor by just being there. The funny thing is that the airplane we took from JFK to Casablanca was a brand new Dreamliner, but the buttons on the passenger screen meant to call a flight attendant were turned off (inactive). The attendants just sit there and stare at the empty space, as if the passengers did not exist. Amazing! AVOID ROYAL AIR MAROC AT ANY PRICE. THEIR TICKETS ARE EXPENSIVE AND THE SERVICE STINKS.

05 March 2016 Guest

very bad after service always loosing baggage not helpful staff will never travel on theme again or even recommend theme to any one of my co workers or friends

07 February 2016 Klaas Koko Lijkendijk

Very good service from Casablanca to Amsterdam, and the same good service on the way back. Very nice meals, and great staff.

All Reviews of Royal Air Maroc

Royal Air Maroc Discussion:

29 November 2016 rachid

My wife she comeback from morocco and she have extra luggage first one of 23 kg and the second one with 10 kg they charge her $1500 dh for the first one which is okay but they charge her$ 2500 dh for 10 kg .oh my god they rap their customer . I did call my agency Oussadane and they said that RAM have no right to charge you $2500 dh for the second bag according to RAM policy they suppose to charge 1500 dh not 2500dh. I did send email to service client of RAM they respond after 30 days with no result.

03 October 2016 Guest

We flew with ram back on 16/8/2016, fr om Casablanca to JFK, we lost a luggage, we did a declaration in the airport, we left to another state, I called every day at least 3 times a day, no answer. I send a friend to the airport to check for me, he could not get any answer. Still waiting for a respond from RAM. Anybody know a good contact # wh ere I can reach them please. Thank you very much.

22 September 2016 Eddy

If thee loose your luggage you are * . You can not come in contact With these People

08 September 2016 Guest

RAM lost a checked bag of mine on 9/3/16. After continual calls to Casablanca over the course of the past 4 days, I cannot get through to anyone who will help. They tell me to contact Swissport at JFK. They insist the bag was loaded on a flight on 9/4. After trekking out to JFK last night and speaking directly with the handler who unloaded baggage from the flight on 9/4, he confirmed it is not at JFK. RAM insists the bag was sent and to contact Swissport at JFK. I've emailed and called Nancy Caruso at their office in NY, but have not received a reply. Does anyone have contact information for one human being at this airline who will reply and provide customer service? I will make a personal visit to their NY office if I cannot get through to a helpful person.

Discussion of Royal Air Maroc

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