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Home / World airlines / Iceland / Icelandair

Icelandair

Country: Iceland
National air carrier of Iceland
IATA code: FI
ICAO code: ICE
Head office: Reykjavik Airport, 101 Reykjavik , Iceland
Phone number: +354 5050 300
Fax number: +354 5050 350
E-mail: fjarsala@icelandair.is
Web-site: www.icelandair.com
Year established: 1937
Main bases and hubs: Reykjavik Keflavik International
Fleet: Boeing 757-200, Boeing 757-300

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Reviews & Opinions of Icelandair:

15 June 2016 mona jumaan

Amazing service .. Would definitely choose it again

05 July 2008 T van der Velden

Amsterdam-Reykjavik and back early March. Planes fairly full but luckily I found a row with no neighbours next to me. They provide entertainment but very bad sound quality, impossible to follow the movies or music channels so take your own CD-player. One way I got earphones which keep falling out. On the way back I had a small headphone. Mediocre meals. I would never fly this airline transatlantic in these narrow-body planes (all Boeing 757's). Nice was that I could check in and get my boarding pass and labels in my hotel in Reykjavik, the Hilton Reykjavik Nordica, the first hotel that has that possibility, not that you can get any idea of how full the plane will be, but at least I could select an aisle seat the night before the return flight. Good transport to airport for 1300 ISK.

All Reviews of Icelandair

Icelandair Discussion:

01 December 2016 Guest

While I generally enjoy flights with Icelandair I must say I am very disappointed with the customer service and refund. I have filed claims with the company regarding missed connecting flight d/t the beginning flight being extremely late and having to stay overnight on Iceland. This flight was booked in Germany and falls under German governed laws regarding refunds. So far Icelandair has ignored ignored my claim. If needed I will take it to court.

25 February 2015 Guest

Awful. Prices are good, but things go wrong with bookings - often - and Icelandair makes its agents inaccessible (by refusing to allow them to take phone calls, they are only available by email), unhelpful (they respond with one-sentence "explanations" that don't address what actually occurred from the customer's perspective), and uncaring (I was yelled at on the phone by an agent, and it has taken Icelandair SIX MONTHS to respond to my email [with a one-sentence "explanation"]). It's a gamble flying with Icelandair, and if you are fairly certain you can make it across the Atlantic without issue, then go for it... But if anything goes wrong (odds are pretty good that something will...) you will WISH you had paid extra to fly with another airline that has some accountability, pride in leaving its customers satisfied, and interest in anything other than cancelling people's flights and keeping their money.

05 October 2014 Guest

nice offers are nothing worth on Errors without Support: very bad experience!

26 September 2014 kgs

I have right now bad expeariance with support on booking Errors: they lock my creditCard but I have no booking-confirmation and they do not realy care about... german support only say wait....but creditCard supp say it may last 14 days automatically free from locking

Discussion of Icelandair

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