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Home / World airlines / Spain / Iberia


Country: Spain
National airline of Spain, extensive domestic and international network
IATA code: IB
ICAO code: IBE
Membership in the alliance: Oneworld
Head office: Calle Velazkuez 130, 28006 Madrid, Spain
Phone number: +34 901 111 500
Fax number: +34 915 874 741
Year established: 1927
Main bases and hubs: Barcelona, Madrid Barajas
Fleet: ATR 72, Airbus A330-200, Airbus A330-300, Airbus A340-300, Airbus A340-600

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Iberia. Airline code, web site, phone, reviews and opinions.

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Reviews & Opinions of Iberia:

01 March 2016 Margaret

DO NOT EVER FLY IBERIA. They regularly overbook and bump passenger off plane. Staff at the rudest ever. Do not listen to passengers. If you need customer services at Madrid you have to wait hours in queue and then get nowhere. Avoid flying with this USELESS airline.

11 August 2015 LEMS

I was travelling in business class from Madrid to Bogota two days ago. My family (wife and two children) was travelling with me. Iberia gave me a confirmed seat but at the gate, literally when I was entering the plane, they told me that the flight was overbooked and I had to travel in economy. We were travelling in a A340-600. They did not give me any alternative (endorsing the ticket to another company or travelling the following day). The ground staff was very rude with both me and my family. We were shocked that this kind of practices were possible and that Iberia could act in such a way almost in full impunity.

21 May 2015 Margaret

Absolutely dreadful airline. Customer service is none existent and the mo a number in Spain costs almost a euro a minute and you are left holding until you give up!

16 August 2014 Costin Ramona Alexandra

How is it possible that such a big company cares so little about its customers? I just suffered an accident with multiple injuries, which stops me from flying and going on my planned holiday and Iberia doesn't want to reimburse my money for the flight or at least let me sell the ticket to someone. It is outrageous not to have any policy regarding such accidents!!! I am deeply disappointed and don't know what to do...

All Reviews of Iberia

Iberia Discussion:

05 September 2016 mark

the worst service ever

30 July 2016 Guest

I got tickets to Brasil on 23rd July online directly from Iberia website, received confirmation with codes as usual, 2 days later i received TRAVEL DOCUMENT which looks like a ticket but it was not a ticket and in foot note: === ESTIMADO/A SR/SRA: NO HA SIDO POSIBLE REALIZAR LA EMISION DE SU BILLETE. POR FAVOR, PONGASE EN CONTACTO CON NOSOTROS EN EL TELEFONO 901 111 500 EN LAS PROXIMAS 24 HORAS PARA EVITAR LA CANCELACION DE SU RESERVA. GRACIAS. ==== I did not even notice it as money has been taken away from my account i got confirmation and now Travel Document... so wtf. # days later i received another email === Cancellation Your flight has been cancelled. ===== Called Iberia several times and was told that my inbound flight was cancelled but they will find me exact flight however the prices is 120% higher. In general I paid 1200eur for 2 adult return tickets to Brasil and now after this cancellation Iberia asked me to either cancel my whole translation with my bank or to pay for 2tickets from Brasil back to Spain for 1100.... ridiculous... Customer Service does not know anything does not want to help. What a bogus company. I am getting in touch with my lawyer as i do want to come back from Brasil to Spain but i do not want to cover cost in the ticket difference.

07 July 2016 Peter Ferraro

Can you please send me confirmation that flight ib5120 was cancelled due to strikes at 6:20pm on the 05/07/2016. I need confirmation emailed to me at So that I may claim through insurance for my added expenses. Regards Peter Ferraro

27 March 2016 Guest

Iberia passengers who know about airplanes are confused because the airline does not use official IATA codes in itineraries and tickets for some of its aircraft. For example, Iberia does NOT have any Airbus A340-200 (IATA code "342") in its fleet, but uses that code anyway to refer to the A340-300 it does fly. Neither does is have any A340-500 (IATA code "345") but uses that code anyway to refer to the A340-600 it flies. Passengers who look for a seating plan in sites like are therefore frustrated to find no seats for those airplanes. It all gives a poor impression of the airline. Maybe British Airways staff---also owned by the same corporation that owns Iberia---should start training Iberia to take care of these details.

Discussion of Iberia

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