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Country: United Arab Emirates
Budget services from Dubai to the Middle East and Asian destinations
IATA code: FZ
ICAO code: FDB
Head office: c/o Emirates Group Headquarters, PO Box 686, EKE Centre, Dubai, United Arab Emirates
Phone number: +971 600 544 445
Fax number: +971 429 507 58
Year established: 2009
Main bases and hubs: Dubai International
Fleet: Boeing 737-800

Traveller Rating:

Flydubai. Airline code, web site, phone, reviews and opinions.
Copyright Paul Denton

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Reviews & Opinions of Flydubai:

14 August 2015 Guest

I just got of a flydubai flight! Worst airline ever!!! We were 2 hours delayed and even though we were delayed the didn't serve drinks or food, not even water without charging money. But even worse was the fact that u couldnt move your chairs, so that the can squeeze in even more seats and people into the plan. So u sit uncomftable in an upright position and u think lets watch a movie in the the screen in fron of you. But thats also not possible cause even for that you have to pay extra! Never fly with flydubai!

07 August 2015 ECM

Still waiting for money to be refunded for flights they cancelled. Waited 6 weeks so far! Disgusting customer service. Avoid at all costs. Will never use again and am telling all family and friends to avoid as well.

19 May 2015 ANTON

Do not use fly dubai if there is an alternative airline. First, they don't do refunds - they only give you a voucher if you cancel. Then, if you bought a ticket for someone else using your credit card, cancelled it, and decide to use the money for yourself - you are in trouble. First you have to send them an EMAIL to change the name on the voucher, without that they will not book you a ticket. Of course that takes ages and if you want to fly next day you are screwed. Also their ticket offices are all near the airport in the worst and most congested part of town, it takes 1 hour to get their and 30 minutes to search for parking. Terminal 2 which they fly from sucks big time - it's really far and doesn't have a metro connection, so you have to pay lots of money for taxi. Bottom line - STAY AWAY FROM FLYDUBAI, use another airline if you can.

06 February 2015 Guest

Never use fly dubai the staff are rude un professional and arrogant, u will experience added costs that will be made by them and a very very poor customer service. Infact this would be an understatement

All Reviews of Flydubai

Flydubai Discussion:

22 October 2016 Beher

The epitome of a low cost carrier lies firmly with Fly Dubai. I flew the carrier fr om Bishkek to Bahrain via Dubai. With a six hour layover, one would think there is sufficient time for baggage to make the connection. But upon arrival in Bahrain, my baggage is missing in action. Upon filing of a missing baggage report, I am advised that Fly Dubai DOES NOT provide a per diem allowance to cover essentials while baggage is tracked. Later I am advised that there is another Fly Dubai flight in another three hours and it may be on that flight. But, no, that is still not sufficient time for the airline to resolve the issue. Finally, it arrives via Gulf Air (Thank you for stepping up to the plate where Fly Dubai fails dramatically). Only to be told I should return to the airport to collect it myself as Fly Dubai, as a low budget carrier service does not offer such service. Really Maybe you should check my passenger record that I am incapacitated due to two surgeries on my foot and require a wheel chair. Great service you offer. Low budget ticket prices was similar to that of full service airline, Turkish Airlines, but you presented the shortest time (or so I thought) between point to point. Maybe your CEO does not realize the level of service that is being provided and never studied marketing that the cost of losing one customer is equivalent of capturing ten new customers. Worse word of mouth, especially in this age of Social Media, will by far out cost the price of a lousy service to deliver the baggage and a small per diem allowance. No, you would rather stick to your policy (I will check with IATA as to legalities in accordance with international treaties) than try to build loyalty. Thank you to my hotel guest services. Golden Tulip Bahrain has picked up the ball wh ere it was dropped by Fly Dubai.

13 October 2016 kylie

I booked tour in Dubai not really knowing what to expect. I got picked up from my hotel no extra charge and Our driver from Tlt Limo was fantastic giving us commentary the entire trip. Sand bashing was a thrilling experience We arrived at camp in the dessert with food and drinks on hand along with dancers and other experiences. Plenty of food and drink available and again choice and quality could not fault After camp we headed back a different route with our driver providing commentary all the way. I got dropped back to my hotel late in the evening. This was such a fantastic experience and one I will never forget. Top quality and best value for money Recommend

11 October 2016 Mohad Azawol

Booking ticket from. make my trip depature 10 Oct 21:25 and my brother missed the flight departure was at 9:25pm but i came to counter 7:30 they said in your ticket only hand bag is allowed not baggage if you want to take baggage you have to pay Qr. 36 per kg suddenly he call me and say me about baggage I agree and take cash and start my car and reach at airport but security issue is making problem to not allowed to permissions with passport and ticket too much I request after he allowed me at 8:25 pm to enter suddenly I take my brother and came to counter at 8:30 but counter agent is not respond any thing he only say one word now closed nothing to I help you it was closed my brother many time request to counter service agent give me some minutes my brother is coming with cash he is on gate issue for security but he try to enter but no any response from them. When I asked to now flight time is 9:25 pm and I am here with you 8:30 pm how can you not allowed me to make my boarding he told me if You come before 10 min I will do it but now nothing you go back and take new ticket come to next departure time. After I request too many time he not want to talk with me I saw their are also 3 passenger stand with same problem but he not take any action he only say now counter closed u have to back home. Now I ask to fly Dubai tem member this is your satisfaction from you to passnger. How can we face to this type of situation. I am very soory to inform you I never Travell to fly Dubai flight and not allowed to any body to take flybubai ticket. Reply to this message 05 January 2016 Gue

18 August 2016 Guest

Anybody knows contact info of engineering dapartment of Flydubai? Thanks.

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