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Home / World airlines / Poland / Enter Air

Enter Air

Country: Poland
Holiday charter flights out of the major Polish cities
IATA code: Е4
ICAO code: ENT
Head office: 17ul. Stycznia 74, 02-146 Warsaw, Poland
Phone number: +48 22 355 15 70
Fax number: +48 22 322 57 57
E-mail: enterair@enterair.pl
Web-site: www.enterair.pl
Year established: 2010
Main bases and hubs: Warsaw Frederic Chopin
Fleet: Boeing 737-400, Boeing 737-800

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Reviews & Opinions of Enter Air:

08 November 2016 Y.B.

Trip from Kiev to Tel-Aviv 6th of Oct'r. Flight was late to board by 2 hours. My seat & several others were not able to tilt back a bit for comfort. The folding table is smaller than I've seen on any plane since the very old Aeroflot Yukolev's I was on over 20 years ago, the carpet was detached from the floor in several places causing people to trip numerous times. Toilet small & cramped space more than on other airlines. All the crew members had faces like they were mourning their parents, announcements were in Polish, very few were translated to the languages of the majority of the passengers (English & Hebrew). One man offered to translate to Hebrew & was half the time refused. The food served was a disgrace, drinks no better. I suspect the pilot bought her license to fly in a 5 & dime store, the "comfort" of the flight was more like a "hill train ride" in an amusement park - though as a flight it was far from amusing. And some items were stolen from my suit case. And the company is refusing all responsibility.

07 October 2016 Mrs Ann Redman

returned on 5th October from Rhodes on ent410. Have traveled extensively around the world on numerous airlines and this was the worst cabin service I have experienced. The cabin crew never smiled. A crew member slept for 20 minutes after take off. The cabin address was impossible to follow as crew member spoke so fast and English was poor.approx 45 minutes before landing I asked stewardess to take rubbish away she ordered me to put in the seat pocket. Good thing was we landed safely on time

30 September 2015 Guest

Manchester - Heraklion. Never heard of these before and will make sure I never use them again. They make the budget airlines that we often grumble about look really professional. On both flights they raced through announcements in very poor English at breakneck speed with an air of total boredom. No smiles anywhere. Seats felt hard and not too comfortable. Return flight was 2 1/2 hours late - not even an offer of a free drink. I was parched but refused to pay for anything on principle. Only one set of passenger steps to load & unload a full plane at Manchester and only one bus making two trips fr om the back of beyond wh ere they park to the departure terminal. This makes me think that they are a bit tight as these are paid for services. Luggage took at least half an hour to come through even though it was actually leaving the plane well before we did! Not sure if that was their fault or not but it fitted in with their lackadaisical attitude throughout.

21 September 2015 Guest

Feared the worst after reading other reviews, travelled B'ham to Corfu 14-21 Sept 2015. Flight out was half full so everyone was able to spread out. Staff polite, plane 737-800,all fine. Would have been better if the safety announcements had been spoken slower and in better English and it was difficult to hear the captain on both legs. Luckily the announcements were not vital. Return leg was full but left a few minutes early and landed 25 minutes ahead of time. All in all no complaints.

All Reviews of Enter Air

Enter Air Discussion:

06 April 2016 Prof. Francesco Cappa

My son is leaving in a few days for Malaga on a school tour. We haven't received any detailed info fr om his school, so we checked your website to learn about your policy concerning had luggage. Along with the dimensions allowed (55x40x20), we see that the weight limit indicated for each is 5 kg. I must assume that whoever wrote that has made an involuntary mistake, as such a low limit would be obviously inconsistent with the dimensions allowed. I therefore ask you to kindly provide the exact weight lim it. Thank you. Francesco Cappa e-address: tarabul@tiscali.it.

13 January 2016 Guest

hi fellow annoyed travellers , had same issues with enterair in flight ent 418 from kefalonia to manchester on 20th june 2015 flight delayed 11 hours due to technical problems at manchester airport (landing gear would you believe ) had same response as you all did firstly prove you were on flight as polish legislation does not require them to keep a copy of passenger names after landing . secondly enterair does not have to comply with british law on compensation , you all know the usual rubbish . eventually contacted solicitor who told us they could not take on a foreign airline . was on with this for around 5 months as they do not reply until exactly 28 days from your initial enquiry which is most annoying . cosmos and monarch didnt want to know and actually contacted monarch first but did not get a response until i actually phoned them some 30 days later . anyone on same flight or anyone who could give any guidance would really appreciate . seems monarch ,cosmos and enterair are all playing for the same side when it comes to compo

10 January 2016 Guest

I can be contacted on lesley12@btinternet.com. Will welcome emails . Guest : Nick Vaughan : Our return journey from Skiathos to Manchester was delayed by over 22 hours after landing to refuel at VOLOS but due to landing gear problems failed to take off until the next day. Absolutely no communication during that 22 hours from Enter Air until we boarded the plane. have made a claim over a month ago but still awaiting their reply. Ann hanson - you were obviously on the same flight as us and if you see this message I would appreciate any feedback from you regarding your claim. Their Warsaw phone numbers obviously are wrong as no one picks up and all I get is the same auto email saying they will resolve our claim within 30 days. Lesley butterwoth : 12th June flight ent415 22 hr delay Volos to Manchester. Enter air refusing to pay out claiming extraordinary circumstance. No joy from them or from CAA in Greece . Monarch will not get involved. Looks like solicitors will be next move . Seems like the landing gear problem keeps occurring Perhaps a joint action with as many passengers as possible ???

10 January 2016 Lesley Butterworth

lesley : We were also on this flight and are getting nowhere. contacted enterair they plead exceptional circumstances. contacted civil aviation authorities in uk and in greece. now with a solicitor and still no joy yet. are you any further . Guest : Geoff : Gillian Molyneux : Enter Air flight ENT450 from Skiathos to Manchester via Volos delayed 24 hours in Volos No information given at airport and no food till transferred to Hotel in Volos. No information provided following day till picked up at Hotel at 14:00 Landed at Manchester exactly 24 hours late. ENT Air refusing compensation on basis they are not covered by UK legislation and are asking for evidence that we were actually on the flight! REPNT Hi my wife and I were on this flight, it is absolutely shameful the way we were treated in Valos simple updates would have been sufficient however what we received were promises the flight was leaving that day. In fact at 9pm she was told the plane was leaving in one hour when in fact they had to fly an engineer from Poland to fix the landing gear (you may recall the small aircraft on the runway). We have submitted a claim for compensation to originally be told we had to prove we were on the flight, We have sent proof of this however; to date have still not received a reply. I contacted Cosmos who provided me with the UK email address which is: uk.office@enterair.pl still however, still no response. I have even asked Cosmos to email on my behalf, This is becoming tiresome, how is it ok to completely ignore a legitimate claim? Please continue to pursue this even if it means taking them to the small claims court. Geoff : Gillian Molyneux : Enter Air flight ENT450 from Skiathos to Manchester via Volos delayed 24 hours in Volos No information given at airport and no food till transferred to Hotel in Volos. No information provided following day till picked up at Hotel at 14:00 Landed at Manchester exactly 24 hours late. ENT Air refusing compensation on basis they are not covered by UK legislation and are asking for evidence that we were actually on the flight! REPNT Hi my wife and I were on this flight, it is absolutely shameful the way we were treated in Valos simple updates would have been sufficient however what we received were promises the flight was leaving that day. In fact at 9pm she was told the plane was leaving in one hour when in fact they had to fly an engineer from Poland to fix the landing gear (you may recall the small aircraft on the runway). We have submitted a claim for compensation to originally be told we had to prove we were on the flight, We have sent proof of this however; to date have still not received a reply. I contacted Cosmos who provided me with the UK email address which is: uk.office@enterair.pl still however, still no response. I have even asked Cosmos to email on my behalf, This is becoming tiresome, how is it ok to completely ignore a legitimate claim? Please continue to pursue this even if it means taking them to the small claims court.

Discussion of Enter Air

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