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Home / World airlines / Philippines / Cebu Pacific Air

Cebu Pacific Air

Country: Philippines
Low cost scheduled domestic flights from Manila and Cebu
IATA code: 5J
ICAO code: CEB
Head office: Cebu Pacific Building Domestic Road, Barangay 191, Zone 20, Pasay City 1301 Philippines
Phone number: +63 02 802 7000
Fax number: +63 2 851 7462
E-mail: feedback@cebupacificair.com
Web-site: www.cebupacificair.com
Year established: 1996
Main bases and hubs: Clark International, Mactan Cebu International, Manila Ninoy Aquino International
Fleet: ATR 72, Airbus A319, Airbus A320, Airbus A330-300

Traveller Rating:

Cebu Pacific Air. Airline code, web site, phone, reviews and opinions.
Copyright Romano Lara

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Reviews & Opinions of Cebu Pacific Air:

14 November 2016 Olivier

I travelled very frequently between Hong Kong and Cebu and the staffs is quite unfriendly and do not care about customers. Buying a ticket is a real pain too. If you are not careful you will be buying a lot of things you do not want or need and it takes forever to unselect them too. Onboard food is always the same thing (neither good or bad).

03 February 2016 Guest

Worse airline in the Philippines. Money only not people interests and concerns, always delayed and no explanations most of the times.

28 September 2015 Guest richard

Not a bad little airline ,,, their main problem however is the constant delays and cancellations

15 July 2013 Gerry Guzon

MY FAMILY & ALL THE PEOPLE THAT I CAN CONVINCE WILL NEVER FLY WITH THIS AIRLINE AGAIN. My family booked 5 domestic flights with connections & 3 of the flights were either cancelled or had problems during our recent family vacation. The reason for the cancellations was "aircraft situation" which is very vague. As a result, we lost a day in Boracay (the highlight of our vacation; every day counts because we had an itinerary)& forfeited the money we paid, spent more money staying overnight in a hotel because we missed the connecting flight, & we were constantly worried that our next flight will be cancelled again. One comment we heard from an employee of another airline was that Cebu Pacific uses all the planes available in their fleet that they don't have reserves in case they need one. A lot of people fly with them because their prices are cheaper but it is not worth it for people who have a schedule. We ended up spending more because of the cancellations. Most importantly, you can't put a value on the experiences that never happened because of that lost day (was spent sitting around in the airports which is a far cry from sitting on the beach) & the stress of haggling with the ground crew to get you on the plane. WE WILL NEVER FLY CEBU PACIFIC AGAIN. We'd rather pay a little bit more.

All Reviews of Cebu Pacific Air

Cebu Pacific Air Discussion:

08 December 2016 Guest

How can i retrieve and access my my account?... Every time i provide my email account the response is : ERROR [5020: SqlServerTimeout] An error has occurred. Please try again. If the error persists, please contact the airline.

02 December 2016 Guest

Just paid this morning. Still haven't got the confirmation number. Verification failed appears on the screen in Manage Booking. Flight is on SUnday. Email add... cherffaldas@gmail.com Thanks

02 December 2016 Guest

I forgot my reference number! How can I retrieve this? Please help!!! My contact details are, Email address: ambabaka@hotmail.com Please email me with answer, thanks me!

01 December 2016 Guest

Hi i booked now flight but i don't have credit card account i want to pay into 7 eleven why cannot appeared the bayad center ? Only credit card paypal,

Discussion of Cebu Pacific Air

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