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Home / World airlines / Germany / Air Berlin

Air Berlin

Country: Germany
Short and long range scheduled services from Germany to Europe, Asia, North Africa and Central America
IATA code: AB
ICAO code: BER
Membership in the alliance: Oneworld
Head office: Saatwinkler Damm 42-43, 13627 Berlin, Germany
Phone number: +49 30 3434 1500
Fax number: +49 30 3434 1509
Year established: 1978
Main bases and hubs: Berlin Tegel, Nuremberg
Fleet: Airbus A320, Airbus A321, Airbus A330-200, Boeing 737-700, Boeing 737-800

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Reviews & Opinions of Air Berlin:

02 September 2016 Guest

Flew SAN (AA) - LAX (AB) - DUS (AB) - SZG (AB) on August 25-26. They lost my suitcase and have not heard anything yet from Air Berlin. Am starting to go crazy (all my things are in that bag, including needed prescription medicine)! Have actually flown with them a lot the past 5 years plus and never had any problems. But now I find that if you do have problems they leave the customer high and dry. There is no way to contact them or their baggage contractor other than online forms/e-mails which receive no reply. Even if I do ever get my suitcase back and compensation for the extra expenses incurred I will only ever fly them again to use up the frequent flier miles I've collected. And I will never trust them with my checked luggage again.

25 August 2016 Dragana Bradasic

Service was not bad, but they lost my baby stroller in 17 of May, and even after almost for months they did t manage to pay me back. They are not answering on the phone or email, or you will receive automatic replay to fill up complain form on their web site ( which I did).

22 August 2016 sanjay

Air Berlin is worstest airline ever I saw now one month pass and still they didn't refund me my money back or not even one reply they back air Berlin don't have own office in any airport so passengers don't get any help from their partner airlines also

30 July 2016 Guest

Arrived 2 days ago to Seattle for 1 month with SMALL BABY. ALL 3 BAGS lost. We don't have anything necessary for baby. We have a lost bag report number. No information on web page about where is our baggage. We are not able to contact Air Berlin since it is not responding to any emails and call center is occupied. NEVER AGAIN AIR BERLIN!!!!!!

All Reviews of Air Berlin

Air Berlin Discussion:

12 October 2016 Guest

The Staff was ignorent and not serviceminded at all! Our plane was delayed and we had onother plane to catch from Berlin (same company) I informed the staff of our problem and they promsed to get back to us which they didnt. When I again asked for information "the had no information"! We hurried to the gate and our fligtht to Stockholm was also delayed. Why didnt we get that information !! Never Air Berlin again

28 September 2016 Prachi Nayani

I am on a business trip to Dusseldorf. I had boarded Air Berlin flight and I have in Dusseldorf with no luggage. Both of my bags have been lost and there is still no trace of it. I have reported the incidence on Dusseldorf lost and found department - Reference number # DUSAB63227. I am strictly veg and had my eatable carried along in the baggage. My daily medicines are also in bag. It is really being tough time for me to adjust in a different country with no means of accessing my clothes, medicines and other basic necessities.

22 September 2016 Guest

Flew SAN -LAX (with AA) and then LAX - DUS with airberlin August 25, then DUS- SZG August 26. My luggage never arrived. Zero info and help from baggage services in Salzburg the first 5 days, then zero info and help from airberlin's subcontractor since. And, of course, ZERO communication or ability to contact anyone even remotely willing to help at airberlin itself! Only through multiple complaints on AB's FB page did I first get said BaggageExpress to send me a form e-mail to officially acknowledge my case on September 4, and then, on September 20 (by their own admission, 3 days before they were officially supposed to give up looking for it!) that my baggage couldn't be found! I have flown airberlin many times over the last half decade and never had any problems, but now, having had a huge problem, I am absolutely livid and horrified and their utter lack of customer service or even common decency! Tbh, I don't believe for a second ANYONE ever even *tried* to locate my suitcase - which was in excellent condition, unusual enough to be very noticeable and had a stitched on, pull-out luggage tag with all my contact info as well as items with plenty of my contact info inside! Based on everything I have read online, I very much doubt I will have much luck in ever claiming the compensation I am legally owed, and that doesn't even cover a fraction of the monetary value of the lost items; the emotional value of them is irreplaceable. I have never been this * before in my life, because I have never before in my life dealt with a company which is so negligent in fulfilling its obligations and has so much contempt for its customers! My verdict is: AVOID AIR BERLIN AT ALL COSTS! They are a perfectly decent - good airline if everything goes to plan, but if something goes wrong, they will leave you completely high and dry! (And statistically, things "go wrong" with them far more often than with any comparable carriers!)

21 September 2016 Guest

They lost my bag September 8th and im going through the same ordeal. if you are reading this the best way to get a response is by posting on their facebook or any other form of social media. Don't just post a comment on their wall, you will need to post it one of their promotional post. If they delete it post it again. Its the only way they will do something as you will be affecting their reputation for the world to see it.

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