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Home / World airlines / Germany / Air Berlin

Air Berlin

Country: Germany
Short and long range scheduled services from Germany to Europe, Asia, North Africa and Central America
IATA code: AB
ICAO code: BER
Membership in the alliance: Oneworld
Head office: Saatwinkler Damm 42-43, 13627 Berlin, Germany
Phone number: +49 30 3434 1500
Fax number: +49 30 3434 1509
E-mail: serviceteam@airberlin.com
Web-site: www.airberlin.com
Year established: 1978
Main bases and hubs: Berlin Tegel, Duesseldorf International, Palma de Mallorca
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Boeing 737-700, Boeing 737-800, Bombardier Dash 8 Q400

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Reviews & Opinions of Air Berlin:

02 September 2016 Guest

Flew SAN (AA) - LAX (AB) - DUS (AB) - SZG (AB) on August 25-26. They lost my suitcase and have not heard anything yet from Air Berlin. Am starting to go crazy (all my things are in that bag, including needed prescription medicine)! Have actually flown with them a lot the past 5 years plus and never had any problems. But now I find that if you do have problems they leave the customer high and dry. There is no way to contact them or their baggage contractor other than online forms/e-mails which receive no reply. Even if I do ever get my suitcase back and compensation for the extra expenses incurred I will only ever fly them again to use up the frequent flier miles I've collected. And I will never trust them with my checked luggage again.

25 August 2016 Dragana Bradasic

Service was not bad, but they lost my baby stroller in 17 of May, and even after almost for months they did t manage to pay me back. They are not answering on the phone or email, or you will receive automatic replay to fill up complain form on their web site ( which I did).

22 August 2016 sanjay

Air Berlin is worstest airline ever I saw now one month pass and still they didn't refund me my money back or not even one reply they back air Berlin don't have own office in any airport so passengers don't get any help from their partner airlines also

30 July 2016 Guest

Arrived 2 days ago to Seattle for 1 month with SMALL BABY. ALL 3 BAGS lost. We don't have anything necessary for baby. We have a lost bag report number. No information on web page about where is our baggage. We are not able to contact Air Berlin since it is not responding to any emails and call center is occupied. NEVER AGAIN AIR BERLIN!!!!!!

All Reviews of Air Berlin

Air Berlin Discussion:

15 January 2017 Gail

Same problem here. Lost luggage on fight on December 24, 2016 Air Berlin from JFK to Prague, with a transfer in Berlin. Luggage was not recovered for 6 days. Considering taking legal action if no response to our claim.

14 January 2017 Luca De Ferrari

WORST AIRLINE EVER SEEN!!! I was on flight AZ406 (LIN/TXL) and AB7420 (TXL/ORD) on Jan 8th. An additional baggage that I purchased for the cost of EU175 was not delivered to ORD. After several calls to ORD lost and found I am still waiting for the bag to be located and delivered to my address. Reference #: ORDAB11534 Bag Tag: 0055067911 The bag contained high-value merchandise, but most importantly medicines that I cannot purchase in United States. The service provided by AirBerlin has been terrible so far. As of today I still don't know where my bag is. Representative told me to write an e-mail to baggage@airberlin.com, but the e-mail bounces back. Wrote 12 e-mails to service@baggageexpress.de and never got a response. AirBerlin has promptly collected a EU175 fee for the additional bag, however the bag was never delivered to destination. STAY AWAY FROM AIRBERLIN!!!!!!!!!!!!!!!!!!!!

14 January 2017 Guest

WORST AIRLINE EVER SEEN!!! I was on flight AZ406 (LIN/TXL) and AB7420 (TXL/ORD) on Jan 8th. An additional baggage that I purchased for the cost of EU175 was not delivered to ORD. After several calls to ORD lost and found I am still waiting for the bag to be located and delivered to my address. Reference #: ORDAB11534 Bag Tag: 0055067911 The bag contained high-value merchandise, but most importantly medicines that I cannot purchase in United States. The service provided by AirBerlin has been terrible so far. As of today I still don't know where my bag is. Representative told me to write an e-mail to baggage@airberlin.com, but the e-mail bounces back. Wrote 12 e-mails to service@baggageexpress.de and never got a response. AirBerlin has promptly collected a EU175 fee for the additional bag, however the bag was never delivered to destination. STAY AWAY FROM AIRBERLIN!!!!!!!!!!!!!!!!!!!!

12 January 2017 Guest

Guest : Air Berlin lost my daughters luggage on 1/5/17 and to this date we cant get in touch with anyone. This is unreal. I would NEVER recommend this Airline to anyone. Have they found your daughter's bag yet? They lost mine on 1/7/17 and I can't get any information or get into contact with anyone.

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