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Home / World airlines / Germany / Air Berlin

Air Berlin

Country: Germany
Short and long range scheduled services from Germany to Europe, Asia, North Africa and Central America
IATA code: AB
ICAO code: BER
Membership in the alliance: Oneworld
Head office: Saatwinkler Damm 42-43, 13627 Berlin, Germany
Phone number: +49 30 3434 1500
Fax number: +49 30 3434 1509
E-mail: serviceteam@airberlin.com
Web-site: www.airberlin.com
Year established: 1978
Main bases and hubs: Berlin Tegel, Nuremberg
Fleet: Airbus A320, Airbus A321, Airbus A330-200, Boeing 737-700, Boeing 737-800

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Reviews & Opinions of Air Berlin:

02 September 2016 Guest

Flew SAN (AA) - LAX (AB) - DUS (AB) - SZG (AB) on August 25-26. They lost my suitcase and have not heard anything yet from Air Berlin. Am starting to go crazy (all my things are in that bag, including needed prescription medicine)! Have actually flown with them a lot the past 5 years plus and never had any problems. But now I find that if you do have problems they leave the customer high and dry. There is no way to contact them or their baggage contractor other than online forms/e-mails which receive no reply. Even if I do ever get my suitcase back and compensation for the extra expenses incurred I will only ever fly them again to use up the frequent flier miles I've collected. And I will never trust them with my checked luggage again.

25 August 2016 Dragana Bradasic

Service was not bad, but they lost my baby stroller in 17 of May, and even after almost for months they did t manage to pay me back. They are not answering on the phone or email, or you will receive automatic replay to fill up complain form on their web site ( which I did).

22 August 2016 sanjay

Air Berlin is worstest airline ever I saw now one month pass and still they didn't refund me my money back or not even one reply they back air Berlin don't have own office in any airport so passengers don't get any help from their partner airlines also

30 July 2016 Guest

Arrived 2 days ago to Seattle for 1 month with SMALL BABY. ALL 3 BAGS lost. We don't have anything necessary for baby. We have a lost bag report number. No information on web page about where is our baggage. We are not able to contact Air Berlin since it is not responding to any emails and call center is occupied. NEVER AGAIN AIR BERLIN!!!!!!

All Reviews of Air Berlin

Air Berlin Discussion:

27 November 2016 Michael Rehmer

Will never, ever fly on this airline again. Purchased a wheelchair specifically because we were going on a 28 day Mediterranean cruise and they lost a wheel on the chair. Had to rent a chair onboard for 10 days which cost me $350.00 and then ended up purchasing a wheelchair in Barcelona. I have been trying to have this resolved since Nov and am just getting a run around. Have been given incorrect e-mail addresses to voice my complaint.

19 November 2016 Guest

i am missing my bicycle. i came to Germany with my sample to show and sell my bikes. i am leaving tomorrow. no bike. its been three days. thank you Air Berlin for ruining my trick and wasting my money. Life Sucks when you fly Air Berlin!

10 November 2016 Guest

Easyjet cabin crew assessment days in Hamburg Cabin Crew Careers Over 4,500 of us make up the always-ready-to-help generation. The face of easyJet, were professional and energetic with a real sense of fun. On our customers side, we make all the difference to the passenger experience, taking great pride in keeping everyone safe and secure while delivering an exceptional service every time. Our on-board team includes three Flight Attendants and an experienced Cabin Manager. So, you must be able to play your part within a close-knit team and pull together to get the job done. Self-aware and safety conscious (we cant stress this enough) youll work well when the pressure is on and keep smiling whatever challenge you face. If youre hard working and passionate about providing great service youll love being part of team easyJet. Join us and youll work with some great people in a fun environment and receive world-class training for free. Youll enjoy real variety too, as no two days are ever the same with different crews, new passengers and fresh destinations to look forward to. As youd expect, there will be the occasional night stop. But most of the time well get you home every night. There will also be lots of scope to grow and develop if youve the drive and determination to make it happen and achieve your career ambitions. You may want to become a Cabin Crew Line Trainer or join one of our training teams, based in Luton and Gatwick (details of both are below). Well support and encourage you every step of the way. But you may well need to move location to get to where you want to go. More information here: express.candarine.com/campaign/url/forwa...

08 November 2016 Mrs JEM

I travelled to Israel with Air Berlin. They lost my luggage on the way there and prevented me from returning to the UK - all because they 'had not seen my type of visa before'. The staff were rude and ignorant. It cost me almost £2000 to fly with my daughter back to the Uk with another airline who accepted my visa straight away. I have never such a wicked bunch of people! I have written to Air Berlin and will be writing to other organisations in the UK and at international level to protest against Air Berlin. They went out of their way to lie to me, and lie against me. I will not rest until I deal with this disgraceful airline. Do not fly with Air Berlin they may look cheap but they will cost you a lot of pain. Beware of Air Berlin.

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