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Air Arabia

Country: United Arab Emirates
Largest low-cost airline in the Middle East, passenger services within the region
IATA code: G9
ICAO code: ABY
Head office: Sharjah International Airport, PO Box 132, Cargo Terminal, Sharjah, United Arab Emirates
Phone number: +971 6 558 0000
Fax number: +971 6 558 0008
Year established: 2003
Main bases and hubs: Sharjah International
Fleet: Airbus A320

Traveller Rating:

Air Arabia. Airline code, web site, phone, reviews and opinions.
Copyright Stefan Welsch

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Reviews & Opinions of Air Arabia:

20 December 2016 Guest

I regularly use this airline to fly between the UK and Morocco with my family. Last year we were delayed by several hours due to the airlines fault. EU law requires they make a compensation payment for the delays. Despite writing to them several times they refuse to respond. Having instructed solicitors we found that they are based offshore in the Gulf so litigation cannot be pursued in Europe for our rights. Be very careful in using this dubious airline - if you have problems they are like used car salesmen - dodgy!

19 December 2016 Guest

After confirming with customer service that I can change the name of the passenger or cancel my flight for no fees or penalties, I went ahead and booked a flight for myself and a friend knowingly that he might not be able to travel. Once my friend confirmed that he is not able to travel, I called the customer service for changing the name - they told me that I had to pay a penalty of 150 AED and 500 AED as a flight fare difference. After spending two hours of my life with customer service, they proposed an alternative to cancel a flight and book a new one and it would come to a difference of around 350AED between cancellation and a new ticket - thats when again the fare difference didnt make sense. And Thank God i didnt do that, i would be stuck with a useless ticket. Well apparently, you can't cancel the flight while the flexi fare's first statement is about this. You can change the date or destination of the flight because they cant return you the money. In my opinion Air Arabia is a professional con artist, never again... I should have listened to my sister when she said they con you the best they can on the flight. More to come when I actually take the flight,

29 August 2016 Guest

THE WORST CUSTOMER SERVICE IN THE INDUSTRY: Air Arabia cancelled my flight without telling me anything- i got to the airport and not choice but to buy a very expensive flight back to Franfurt. I have been trying to contact them for 2.5 months, have written to them several times to get a refund for the cancelled flight and they havent even bothered returning one email or phone call. I WILL NEVER BOOK WITH AIR ARABIA AGAIN

04 June 2016 Fuat

The worst airline I haver ever used. Toilets ( no tissues no soap) , tables and all the things were dirty. No hygiene .The crew was very rude and amateur. Using Air Arabia is the wrongest thing you can do in your life.

All Reviews of Air Arabia

Air Arabia Discussion:

22 January 2017 anbuvinoth

I have 89qr in my air Arabia account, how can I use this 89qr for my new booking please help me

27 December 2016 Guest

May I register complsint over here regarding loss of luggage. Ali Hyder Qazi +923337117126

06 December 2016 Guest

very bad experience because of bad behavior the cabin crew and ground staff was rude, impolite and arrogant, they don't know anything about customer services and rights and how to handle an * customer, I had a problem with one girl of cabin crew was talking in a very bad way with everyone and they were very upset of her and when i told her to talk in good way she started shouting on me and threatening me that she will tell the captain to offload me if i didn't apologize for her and started talking like me or her on the flight, then her colleagues in ground staff supported her and told her that they will take bad actions with me later and then took one of luggage off to take revenge of me and said it is overweight although on the main counter they said it is OK and you can take it and gave me the boarding pass for me and my bag then they lied and took it off, they never say sorry for their mistakes, very bad treatment with clients starting from the ground staffs to the cabin crews, and when i made compliant to the ground staff manager in sharjah airport he said that he received an email about me and started talking very bad and charged me extra fees to bring back my bags. Although I know this compliant will not go anywhere because they are supporting each other against the clients, but I hope to take action with this cabin crew staff and return back the extra charge you took from me to not lose one of your permanent and loyal client who is travelling a lot with you, please take this compliant seriously because I was advised to contact the General Civil Aviation Authority but I would rather to wait for your feedback and satisfied action. For the cabin crew and ground staff names and all details please contact me.

29 November 2016 E.S.

I tried to fly with Air Arabia together with a friend of mine. First of all, we buy the FLEXIBLE ticket, so we have a right to cancel it without any penalty, it was wrote on the ticket itself and in the rules in Air Arabia website. So when they change the date and conditions of our flight, which was unacceptable for us (we should stay in Sharjah for all night instead a few hours, we should stay in Kathmandu one night more, and arrive in Kiev one night later and lose money which we already paid for a hotel for this night), we decide to cancel our flight. And thought itll be simple because we paid more for this ticket to have this possibility. But Air Arabia return us only A HALF of sum, in spite of their promise to return all money. We called them again and again and have nothing: they told us something I cant solve your problem, call another number but in this number, they told the same. Or Yes, you have flexi tickets, but there is a penalty US $500 penalty for flexi ticket?? Or Yes, there is our mistake and you should have all your money back, but we can't help you, you should write for our e-mai - and fr om this email, there was no response for 5 days. And for making this calls we should use really expensive tariff, because we were in Himalaya Mountains. Our plans for trekking was ruined: we should stay ONE WEEK in a place wh ere we can make this calls, and we spent US $50 for this calls. Fortunately, one of our friends finished his trek and returned to Kathmandu, so he went to Air Arabia office and asked them to return our money. Just after this, they made a transfer of another part of the sum. It took more than one week to have it back. They return for us the right amount in dirham, but we have US dollars bank account, so because of a currency change we lost another $50. Ill never fly with this airline because of such unacceptable cheating.

Discussion of Air Arabia

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