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Home / World airlines / Malaysia / AirAsia


Country: Malaysia
Major Asian low-cost airline, extended domestic and international services
IATA code: AK
ICAO code: AXM
Head office: LCCT Terminal KLIA, Jalan KLIA S3, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia
Phone number: +60 3 8660 4333
Fax number: +60 3 8777 8031
Year established: 1993
Main bases and hubs: Kota Kinabalu International, Kuala Lumpur International, Kuching International, Penang International
Fleet: Airbus A320

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AirAsia. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of AirAsia:

02 October 2016 Cardelle Dunne

I was booked to fly to Sydney yesterday evening. Arrived at airport with 3 hours to spare from Singapore. I had purchased my visa for Australia and had confirmation of purchase and with the Australian Embassy. Air Asia's system would not allow me to board even though we spoke on the phone to the embassy. They are now saying I missed the flight and there is nothing they can do. I am extremely upset and disappointed with the lack of customer care, obvious failure with their system which could not be overridden by management and unwillingness to help and take any reponsibility. I have family waiting to see me in sydney and pick me up and am still trying to find out how to rectify this. Has anyone experienced anything similar or have any ideas how to resolve this quickly so I can at least enjoy the rest of the short break.

29 August 2016 Lynn

Unable to process payment for luggage via airasia website and mobile apps as well. Both showing "unable to read data because it is in incorrect format". Please help!

13 August 2016 Casey Taylor

Flight was delayed by 4 hours from Penang to Singapore. English language skills of Airasia staff was so bad that the announcements made were totally incomprehensible. Ground staff had no idea of what was happening and constantly informed passengers of wrong information about the new flight departure time. I will not recommend flying with this airline as they are unreliable and have zero customer service.

02 August 2016 Guest

So after 3 month I finally got my refund back for the canceled flight by AirAsia. And it was a nightmare with them. What a bad way to treat paying customers. Even their customer service. I never experienced something like this before. Yesterday, I found out that I couldn't send any eform to airasia anymore. since one week I received "Error" message. I found out after changing my IP address, that they blocked me to not get in touch with them anymore. After I changed my IP address, I could send a new eform complaint through. I found out, that website owners are also able to deny access to their entire page. Anyway, the overall experience with them is just a NO GO. Even the direct chat got canceled after 5 minutes by them. However, the ONLY reason I received my money back was, because I contacted my bank and opened a debit dispute against Air Asia. So the best way is to go to your bank, fill out a dispute form and attach all email conversations between you and airasia as well as the actual notification that your flight got cancelled. Within 2 weeks you will have your money back. I will avoid booking with them and inform myself better about airlines I don't know prior to booking. Good luck everyone

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AirAsia Discussion:

25 October 2016 Guest

I am trying to book online but the payment center option doesn't show.

24 October 2016 Guest

Every time I book flights for multiple people the website automatically changes 1 persons birth date to the incorrect date. It is almost like it is set up on purpose to do this so you have to pay to have it changed.

23 October 2016 Guest

I had trouble too I booked tickets on 10/20 had to re enter card info a few times. I did finally get a confirmation email with flight number and everything. HOWEVER no money has been withdrawn from my bank account. Its sunday now, three days later!

23 October 2016 Guest

I never have any add ons when booking AirAsia. Does anyone knows what is "CONG" that appears below the Add-ons & Fees on the invoice? Thanks

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