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Home / World airlines / Malaysia / AirAsia


Country: Malaysia
Major Asian low-cost airline, extended domestic and international services
IATA code: AK
ICAO code: AXM
Head office: LCCT Terminal KLIA, Jalan KLIA S3, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia
Phone number: +60 3 8660 4333
Fax number: +60 3 8777 8031
Year established: 1993
Main bases and hubs: Kota Kinabalu International, Kuala Lumpur International, Kuching International, Penang International
Fleet: Airbus A320

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AirAsia. Airline code, web site, phone, reviews and opinions.
Copyright M Radzi Desa

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Reviews & Opinions of AirAsia:

02 December 2016 Guest

Terrible website, let down by Jetstar tonight as the plane never left Cairns. Now trying to get new bookings for my Air Asia connections and of course the Air Asia site is not working properly. Budget airlines are rubbish.

02 October 2016 Cardelle Dunne

I was booked to fly to Sydney yesterday evening. Arrived at airport with 3 hours to spare from Singapore. I had purchased my visa for Australia and had confirmation of purchase and with the Australian Embassy. Air Asia's system would not allow me to board even though we spoke on the phone to the embassy. They are now saying I missed the flight and there is nothing they can do. I am extremely upset and disappointed with the lack of customer care, obvious failure with their system which could not be overridden by management and unwillingness to help and take any reponsibility. I have family waiting to see me in sydney and pick me up and am still trying to find out how to rectify this. Has anyone experienced anything similar or have any ideas how to resolve this quickly so I can at least enjoy the rest of the short break.

29 August 2016 Lynn

Unable to process payment for luggage via airasia website and mobile apps as well. Both showing "unable to read data because it is in incorrect format". Please help!

13 August 2016 Casey Taylor

Flight was delayed by 4 hours from Penang to Singapore. English language skills of Airasia staff was so bad that the announcements made were totally incomprehensible. Ground staff had no idea of what was happening and constantly informed passengers of wrong information about the new flight departure time. I will not recommend flying with this airline as they are unreliable and have zero customer service.

All Reviews of AirAsia

AirAsia Discussion:

21 January 2017 azizah

hello. i have a problem while doing the check in through website. my window tab is suddenly not working and i need to refresh it. but i still didn't settle up my bag tag procedure.... and when i try to re-do, its consider that im finished it without bag tag part... how is it? i need a bag tag... help me..

19 January 2017 Guest

Trying to book hotels and it would take let me?

17 January 2017 James

We should all join forces and collectively sue this terrible excuse for an airline (Cathay Pacific is an airline, this is some souped up collection of aluminium tubes stuffed with as many morons as Tony Fernandez can cram to fund his ego and biz empire). It is a NIGHTMARE airline. I hope there is some justice in the world and they go bankrupt soon. Why can't yu write clear captcha codes? work for airasia?

17 January 2017 Guest

Easily the worst airline I have flown. I have travelled to over 100 countries. Every aspect of what they do is an insult to travel and to human intelligence. They should be banned in any civilised world.

Discussion of AirAsia

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