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Home / World airlines / Malaysia / AirAsia X

AirAsia X

Country: Malaysia
Long haul budget flights from Kuala Lumpur, subsidiary of AirAsia airline
IATA code: D7
ICAO code: XAX
Head office: RedQ, Jalan Pekeliling 5 Lapangan Terbang Antarabangsa Kuala Lumpur (KLIA2) 64000 KLIA, Selangor Darul Ehsan, Malaysia
Phone number: +60 3 8660 4600
Fax number: +60 3 8660 7722
Year established: 2007
Main bases and hubs: Kuala Lumpur International
Fleet: Airbus A330-300

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AirAsia X Discussion:

11 February 2017 lars lofgren

30 - 40 minutes before departure time the gate closed and we could not board. 15 minutes before departure time the plane left the bay and sat on the tarmac for 15 minutes before it taxied away to runway. What is that about???? Our bags must have been taken off an hour before departure time. Other people were also not allowed to board. We all missed our connecting flights because of this "urgency" by AirAsia and inability to serve their clients. We were at the airport and had checked in 1 bag 2.5 hours before take off, we were in the coffee shop just beside the gate, we heard no calls for early take off and our names were never called over the intercom. The AirLine staff know we were there, and its a small airport (Mactan, Cebu) so very easy to see all passengers if you walk 50 meter. 40 years of flying and this is a first, serious shame on the staff and AirAsia to behave in this way!!!!! Never fly that airline again, and will tell everybody to stay away as well. The Immigration officer that cleared us back in again told us that same thing has happened before with Air Asia. Question is priority: does an Airline serve its guests or uphold some internal "on-time" rules as priority, clearly AirAsia is not interested in serving guest!!!

27 September 2015 Goro Tadokoro

I,m Goro Tadokoro, Japanese. I used AirAsia X for the first time and thanks to your excellent japanese crew, I could have a very pleasant and wonderful time during the flight. Her name is Miss Haruka Yoshida. I met her during Tourism Expo Japan at Tokyo Big Sight today. Please give my best regards to her and once again, I would like to express my sincere gratitude to her and AirAsia X. I would like to onboard AirAsia group again by all means. Best Regards Goro Tadokoro 3-13-5,Kamokogahara,Higashinadaku,Kobe,Hyogo,Japan

17 November 2014 Wee Lee Yap

I was make an boooking with on Saturday 15/11,but I can't receive any confirmation and my credit card are already make transaction to your company,which department I can inform that,thanks.

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