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Home / World airlines / Brazil / TAM Linhas Aereas

TAM Linhas Aereas

Country: Brazil
The largest airline in Brazil, extended route network from Sao Paulo
IATA code: JJ
ICAO code: TAM
Membership in the alliance: Oneworld
Head office: Av Jurandir, 856 - Lote 4 - (Jardim Ceci), 04072-000 Sao Paulo, Brazil
Phone number: +55 11 4002 5700, +55 11 5582 8811
Fax number: +55 11 5071 1080
Year established: 1976
Main bases and hubs: Sao Paulo Guarulhos International
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A350, Boeing 767-300, Boeing 777-300

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Reviews & Opinions of TAM Linhas Aereas:

25 January 2016 robert carroll

I have been flying on TAM fr om New York for nearly 10 years and have to say I LOVE this airline. The people are consistently nice and attentative, their planes modern and clean and their on flight services excellent. Wh ere else do you get a decent meal, open bar, free moves, etc? I have never had a problem with my luggage and as a frequent flyer I get to take three pieces of luggage at 70lbs each plus carry on.

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13 August 2016 Guest

Worst custimer service in the history of commerce!!! Just spent almost three hours trying to change a flight, only to be passed from one incompetent person to the a rating of 1 out of 5 is actually suggesting that they're 20% efficient, they need a negative rating

09 February 2016 Edward Baca

ALERT ALERT ALERT. There is a serious problem with Tam Airlines from Rio to Buenos Aires. I took a flight on Jsn 19th. My buggage did not arrive for 3 days. When it did all my electronic items and jewelry had been stolen. Apparantly there is a systemic problem with lost baggage and stolen items. I called their number 0810 9999 526 50 times. Unbelievably that number tells you that don't have direct contact with the people who handle the luggage. They promise to send you an email or call you back which they don't. Tam Airlines is not to be trusted with youe luggage. Edward Baca

17 March 2015 Patricia Anderson

I have the worst time ever worst experience ever...I flew to Brazil from LAX on Friday Dec 12, 2014 for the first time with Tam , I thought I would give it a try because I always travel AA and you are connected but it turned out to be a huge mistake. I travelled with my child who is 10 years old, Vida Anderson. The flights were Lan Airlines 601 connecting to Jorge Chavez Int. Airport , we were suppost to stay in the plane, but we had to leave the plane and wait for more than 16 hours at the airport, then we went to Beritez International Airport of course we all lost our connection to Brazil, we had to wait another 10 hours to arrive in Sao Paulo I was not suppost to stop in Sao Paulo I was suppost to go to Rio de Janeiro, then my all suit cases did not arrive, I had to complain for it ,and took me hours, when finally I finished I was trying to go to Rio de Janeiro but they didn't have any more flights to leave that night, I could not believe 1 am I have to go outside the airport and wait for 25 mins for a shuttle with my 10 years old daughter, it was so scare, and the hotel it was knid of far from the airport , the next morning finally I arrive in Rio, with no suit cases , We were suppost to arrive on Saturday and we arrive Sunday so exhausted , tired, losing 2 days of my vacation. I am appreciate it if the president of your company would recognize their mistake and give us a voucher to travel again and have a good experience at least .Patricia Anderson. That is the 2 time I wrote this letter .With no respond...

16 March 2015 Guest

The flight to GRU from FRA was good (meaning uneventful, which they all should be), with good service. But I am getting spoiled with the abundance of lie-flat seats, which this plane did not have. It would be nice in the future, though ...

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