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11 May 2012
Damien Byrne
The way I've been treated today is nothing short of disgraceful. Started a 9am in the morning when supposely I missed my flight. Stood at the gate 10A and there was no announcement for my flight to Cherepovets. When I when to Severstal info desk was told i missed my flight and that my name was announced over the tannoy. This is a lie!
Waited around all day for the second flight at 8pm which turned out to be 9pm. Queued to 8pm and still nobody cam e to the desk. When i went to the info desk was told wait another 20mins. Absolute joke.
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